Smart phone or tablet required to get PayBoo card? (Page 3): John, I actually thought it had to be something to do with your specific situation but didn't want to further upset you or...

MadMikeOne Loc: So. NJ Shore - a bit west of Atlantic City

JohnSwanda wrote:

I have already answered that question a couple times. It's a video of myself, for something to do with potential fraud. But it must be something about me in particular they are suspicious of, since several others have gotten the card without the video.

John, I actually thought it had to be something to do with your specific situation but didn't want to further upset you or embarrass you. Have you asked the bank for the specific reason that YOU need to supply a video? Ask to speak with a supervisor when you call Synchrony.
Just a note here- as someone else stated, I also find Synchrony Bank to be a royal PITA to deal with for many reasons. If not for the fact that I live in NJ and am planning a couple of big ticket B&H purchases in the next few months, I'd just cancel my PayBoo card. There have been instances when I have about 10 days between the time I actually receive my bill and the date the payment must be received by Synchrony. Sorry for the mini-rant.

tcthome Loc: NJ

What kind of video?

BobHartung Loc: Bettendorf, IA

JohnSwanda wrote:

I was going to make a purchase with B&H, so I tried to apply for the PayBoo card. I was told I had to make a video with a smart phone or tablet to get the card. I don't have either. I have a laptop with a webcam, but they won't take that. I've been applying for credit cards all my life and I never had to make a video. B&H says that's the bank's policy.

I simply applied. No video, no image of any sort.
Follow the advice given and call B&H.

JohnSwanda Loc: San Francisco

BobHartung wrote:

I simply applied. No video, no image of any sort.
Follow the advice given and call B&H.

I have already said a couple times I talked to B&H and they just tell me I have to deal with the bank, and the bank won't tell me why I have to make the video.

BobHartung Loc: Bettendorf, IA

JohnSwanda wrote:

I have already said a couple times I talked to B&H and they just tell me I have to deal with the bank, and the bank won't tell me why I have to make the video.

This is so odd. I'm sorry I have nothing more to add.

DirtFarmer Loc: Escaped from the NYC area, back to MA

JohnSwanda wrote:

I have already said a couple times I talked to B&H and they just tell me I have to deal with the bank, and the bank won't tell me why I have to make the video.

Can you get a friend to make a video and email it to you?

Duke the Nuke

My son-in-law indicated that there are instances when they cannot adequately identify the specific customer they require a TrustStamp verification. He works for Synchrony.

Scruples Loc: Brooklyn, New York

Dear John: As I mentioned earlier, I never had a problem of any sorts with B&H. This is very puzzling. It seems that you are eligible for Payboo. Given the circumstances you could call B&H. Get to the bottom of this problem by having someone specific in customer service or contact the bank customer service representative. I have found that when you have someone’s name and it is written down you may get better satisfaction. I don’t know if this strategy will work for you but it is worth a try.
The other alternative is flying from SanFrancisco to New York. Book a hotel room and visit B&H. It is an impressive store. LOL! Just kidding.

For what it is worth, you can call or use
e-mail. If you call you may find yourself in voice-mail hell.

B&H PHOTO AND VIDEO:
800-606-6969
www.bhphotovideo.com/find/helpcenter/helpcenter.jap
——
https:gethuman.com/customer-service/bhphotovideo.com

SYNCHRONY BANK:
876-410-4096
www.synchronybank.com/contact-us

Good Luck and let us know how you make out. Be well and stay safe.

markngolf Loc: Bridgewater, NJ

JohnSwanda wrote:

I was going to make a purchase with B&H, so I tried to apply for the PayBoo card. I was told I had to make a video with a smart phone or tablet to get the card. I don't have either. I have a laptop with a webcam, but they won't take that. I've been applying for credit cards all my life and I never had to make a video. B&H says that's the bank's policy.

I have Payboo and have used it at B&H. I applied online at the B&H site. Nothing else required.
Mark

markngolf Loc: Bridgewater, NJ

JohnSwanda wrote:

As I said, I talked to B&H and they said it's the bank's policy and talk to them. I called the bank back and they said I can't get the card without the video.

I do not have a card, just the ability to use it at B & H to offset sales tax on purchases.
Mark

rcarol

JohnSwanda wrote:

I was going to make a purchase with B&H, so I tried to apply for the PayBoo card. I was told I had to make a video with a smart phone or tablet to get the card. I don't have either. I have a laptop with a webcam, but they won't take that. I've been applying for credit cards all my life and I never had to make a video. B&H says that's the bank's policy.

I don't understand any of this. I have the PayBoo card and I certainly didn't have to make a video. What kind of a video?

rcarol

JIM H wrote:

About a year ago I was placing an order at B&H... (show quote)

I question your statement that it is a card that you can use only at B&H.

rcarol

rcarol wrote:

I question your statement that it is a card that you can use only at B&H.

Upon further investigation, you are correct. I cannot use this card for purchases other than at B&H.

JohnSwanda Loc: San Francisco

Duke the Nuke wrote:

My son-in-law indicated that there are instances when they cannot adequately identify the specific customer they require a TrustStamp verification. He works for Synchrony.

I can't understand why they couldn't identify me by my SSN. My last name is very uncommon, and I have lived at the same address for more than 20 years. I have made purchases over the years at B&H.

stonecherub Loc: Tucson, AZ

John Swanda:

Do you fully understand the meaning of the word, "arbitrary?"

We (in this thread) are just ordinary guys, I've been one for a long time. When I deal with other people, I expect to be treated as an OG. I applied for and got a PayBoo a while ago, an ordinary guy in an ordinary transaction - ask, receive.

You have been arbitrarily denied what I (arbitrarily) got. There is no good reason, it's the randomness of the universe. You cannot appeal, THEY have their rules. No, they don't care if you're inconvenienced. It doesn't matter, that card is a BAD idea, anyway, and nobody has refused you service at the grocery store or gas station.

I got my card because I wanted to save a few bucks in sales tax. It took covid 19 to smack me in the face with the truth that I, Little Danny, am defunding the police (and fire department, road department, bus service, etc.) with my stinginess. Nothing is free, we who use are obligated to pay, like it or not.