MPB not good customer service: I just bought a camera from them that had more scratches than it should have for the condition it was listed as. Sent them an email about it and no reply...

WayneL Loc: Baltimore Md

I just bought a camera from them that had more scratches than it should have for the condition it was listed as. Sent them an email about it and no reply after 5 days, not good service

terryMc Loc: Arizona's White Mountains

WayneL wrote:

I just bought a camera from them that had more scratches than it should have for the condition it was listed as. Sent them an email about it and no reply after 5 days, not good service

What's MPB?

WayneL Loc: Baltimore Md

terryMc wrote:

What's MPB?

They buy and sell photo gear

rmorrison1116 Loc: Near Valley Forge, Pennsylvania

WayneL wrote:

I just bought a camera from them that had more scratches than it should have for the condition it was listed as. Sent them an email about it and no reply after 5 days, not good service

Did you try picking up a phone and giving them a call and actually talking to someone?

linda lagace

WayneL wrote:

I just bought a camera from them that had more scratches than it should have for the condition it was listed as. Sent them an email about it and no reply after 5 days, not good service

Oops. I sold them two of my old lenses. Was thinking of using proceeds to buy used Sony 24-105 from mpb. But was also considering buying used Sony lens from B&H. Any comparisons here between MPB and B&H for buying used lenses

tramsey Loc: Texas

I haven't used MPB but I've heard nothing but good things about them. Give them a call. I'm sure they'll fix it, I have only used KEH and have bought all of my equipment from them.

WayneL Loc: Baltimore Md

rmorrison1116 wrote:

Did you try picking up a phone and giving them a call and actually talking to someone?

No phone number listed on the site. An email should work and 5 days was enough time to answer.

WayneL Loc: Baltimore Md

linda lagace wrote:

Oops. I sold them two of my old lenses. Was thinking of using proceeds to buy used Sony 24-105 from mpb. But was also considering buying used Sony lens from B&H. Any comparisons here between MPB and B&H for buying used lenses

MPB has been ok in the past, but might try KEH the next time

SteveInConverse Loc: South Texas

linda lagace wrote:

Oops. I sold them two of my old lenses. Was thinking of using proceeds to buy used Sony 24-105 from mpb. But was also considering buying used Sony lens from B&H. Any comparisons here between MPB and B&H for buying used lenses

Both are reputable dealers. KEH as well.

linda lagace

SteveInConverse wrote:

Both are reputable dealers. KEH as well.

Tks

linda lagace

WayneL wrote:

MPB has been ok in the past, but might try KEH the next time

Tks

gwilliams6

linda lagace wrote:

Oops. I sold them two of my old lenses. Was thinking of using proceeds to buy used Sony 24-105 from mpb. But was also considering buying used Sony lens from B&H. Any comparisons here between MPB and B&H for buying used lenses

Linda if you have any concerns about MPB ,go with the more proven reputable dealerships and buy your used Sony 24-105 from B&H, Adorama, KEH or Allen's camera if they have one in stock.

Cheers and best to you.

linda lagace

gwilliams6 wrote:

Linda if you have any concerns about MPB ,go with the more proven reputable dealerships and buy your used Sony 24-105 from B&H, Adorama, KEH or Allen's camera if they have one in stock.

Cheers and best to you.

Tks

flip1948 Loc: Hamden, CT

WayneL wrote:

No phone number listed on the site. An email should work and 5 days was enough time to answer.

Took about a minute via Google:

MPB customer service US:
(646) 513-4309

TriX Loc: Raleigh, NC

flip1948 wrote:

Took about a minute via Google:

MPB customer service US:
(646) 513-4309

Yep, if that long - hard to miss.

I’ve bought a number of items from MPB and have been satisfied with all. In one case, the charger for the battery grip was missing, and a phone call to them fixed the issue immediately.