mgleason

B&H has failed in customer service and lost a future customer, for cancelling my Z9 order after 100 days. Received email saying order was cancelled. Called customer service explained I had order with a temporary Payboo card number (B&H house card) and had entered the permanent card number into their system when I received it. I have even ordered a lens and received it using the permanent card. I had been assured that there would be no problem with the back ordered item as it would switch automatically to the new number. Apparently that did not happen and B&H did not even check for the new number in my account. The kicker is I would have to create a new order and go to the bottom of the wait list. I had seen at least one post earlier this year with a similar situation, which is why I checked to be sure the switch would take place.
In the last year I have purchased a Z6 II and two Z mount lenses from B&H, not using a Payboo card. I will not buy another thing from them. I know that B&H could care less about my business, but if this saves one other person from a similar problem this post is worth it.

CHG_CANON Loc: the Windy City

Why don't you blame Nikon who failed to deliver a camera you wanted to buy 100 days ago? That's the failure you should be giving up on.

Longshadow Loc: Audubon, PA, United States

Did you talk to B&H about it? To get the order reinstated?

If I burned every place that had a hiccup once, I'd have very few places to buy stuff.....

Ava'sPapa Loc: Cheshire, Ct.

I'm in the same boat. In June I ordered a new Canon RF 100-400 from B&H. I received the bill for it in July, but they charged me $12.xx for interest. INTEREST??? Since when? (I've also purchased a couple thousand dollars worth of equipment in the past year or so) I had no problem with the old Payboo, BUT NOTHING BUT TROUBLE with Comenity Bank. I called B&H For some assistance because there was no way to call the bank. When I called the number that was given I (always) received a recording. I emailed them to no avail. I called B&H again for some assistance...nothing. I can't believe that B&H couldn't contact the bank that finances their purchases. They responded to one of my emails, but it had nothing to do with my predicament. They were thanking me for my new card for Victoria's Secret!! I've never stepped foot in a Victoria's Secret. I didn't know what they were talking about. B&H told me that Comenity was installing a new phone service and to give them a week or two try to find out. Well, in the time that it took to TRY to find out why they were charging me interest, I stumbled into a $30 late fee. I didn't want this to get out of hand and end up paying hundreds to a collection agency, so I paid the $30. So, now I've paid for the lens, the interest (on what I don't know!!) and a $30 late fee. I've been buying from B&H for years and I'd like to continue, but I can't see me using Payboo and going through this for another (or every) purchase again. CAN YOU B&H? WOULD YOU B&H? Full disclosure... I received two credits from Comenity for the interest and the late fee after my second letter that I mailed to them. But, no explanation and no way to communicate with them. I still want to find out why I was charged interest. Any other Hogger have a problem with Payboo? And I agree with you mgleason... I'm sure they could care less about my business too. So, mgleason , I feel your pain. Maybe we can save someone else the pain.

lamiaceae Loc: San Luis Obispo County, CA

Exactly, I have so many stories too.

lamiaceae Loc: San Luis Obispo County, CA

Sorry to hear that but it is probably more than the B&H PayBoo card. They supply chain has been horrible for so many things for the last couple of years. I have had weird things happen too from various companies if they can not ship from stock on hand. I don't blame the retailer as long as they refund my cancelled purchase, and they always have.

lamiaceae Loc: San Luis Obispo County, CA

Yes, manufacturer's and supply chain fault, not so much the Retailer's.

lamiaceae Loc: San Luis Obispo County, CA

Yikes, that sucks. That is why I either use PayPal or use my own Banks' Cards. I stay away from most retailers own "financing". There are a few exceptions that I will not go into here. Good luck. Hope you don't end up needing an attorney.

Bridges Loc: Memphis, Charleston SC, now Nazareth PA

On several occasions, over the last twenty years, I have had similar situations occur. When a dispute arises the clock keeps on ticking and a late fee will be charged. In every single instance, I called the card issuing company and had the late fee reversed. Just to avoid the hassle I automatically set up each card I have with auto-deduct just in case I miss the deadline for payment. Rarely do we carry a balance from one month to the next. We did just buy a freeze-dry unit for 4600.00 but with the terms of not having any interest for 24 months, we will let that get worked off over time.

AzYooper Loc: Sun Lakes AZ (Almost Phoenix)

It does not sound like B&H is the true culprit here. While I don't have access to all of your details, I can say that my dealings with B&H for 15 years have been outstanding. Never had an issue, but when I did, they were Johnny on the spot and went beyond good service. Never went with Payboo, and glad. Just sucking up the sales tax, which I got away with when I was really spending the big bucks in my earlier GAS accrual period. I think there could be a resolution for your issues.

Piraterich

chg canon Blaming Nikon? You know going in that it was back ordered however the poor service you received is not what anyone would expect spending that amount of money especially from a company with the reputation like B and H so sorry to hear of your situation and I understand your opinion about doing business in the future it’s your money and your decision where to spend it! I hope you have better luck elsewhere

cmc4214 Loc: S.W. Pennsylvania

B&H is who cancelled the order, NOT Nikon.

niteman3d Loc: South Central Pennsylvania, USA

Unless I'm finally delusional, when I signed up for the new card it clearly stated that you could have *either* the bonus to pay sales tax or low/no interest, but *not* both, so if you got the amount of the sales tax refunded at time of sale, you pay interest. I chose the tax rebate credit and then make sure I pay it off in thirty days if I don't want to pay the interest that starts to accrue on day 31.

Archiefamous Loc: Manhattan

I have had nothing but trouble with pay boo after the switch from synchrony to comenity. Big purchases are now adorama per edge. I only use pay boo for small ticket items. Comenity has extremely poor customer service

Tracy B. Loc: Indiana

I had the old PayBoo card. I had to reapply for the new one. I was denied because they said my credit rating was suspiciously too high..... It looks like they did me a favor.