Nikon D810 Repair no a US model (Page 3): So what? No harm no foul..... I just happened to post it too. No big freakin' deal. Bottom line, on the Nikon USA website, they state...

mmills79 Loc: NJ

Architect1776 wrote:

I already posted this in this thread.

So what? No harm no foul..... I just happened to post it too. No big freakin' deal.

Bottom line, on the Nikon USA website, they state (assuming their website is still accurate) that they won't repair devices that were made for and distributed to markets outside of the US.

That said, I can't see any harm in speaking with them to see a) if they might make an exception or b) if they can help you locate a repair facility.

A reasonable appeal could be, you lived outside the US, you bought a Nikon product in that territory, and you subsequently moved to the US or at least are staying in the US for an extended time. In that case, what are you supposed to do? At the end of the day, it is still in Nikon's best interest to help their customers regardless of where they got their equipment or risk alienating those customers which likely might result in lost sales. A truly good company shouldn't cut off it's nose to spite its face!

Groye Loc: Lancaster, Pa

Architect1776 wrote:

I already posted this in this thread.

Thanks for the responses, I decided to purchase a d850 (American Model)

BebuLamar

mmills79 wrote:

So what? No harm no foul..... I just happened to p... (show quote)

Nikon told me if I buy a camera outside the US I can get it repair by Nikon if I have the receipt proving that I bought it from a Nikon authorized dealer in that country. Those are not considered gray market cameras.

CHG_CANON Loc: the Windy City

BebuLamar wrote:

Nikon told me if I buy a camera outside the US I can get it repair by Nikon if I have the receipt proving that I bought it from a Nikon authorized dealer in that country. Those are not considered gray market cameras.

Good luck ...

mmills79 Loc: NJ

BebuLamar wrote:

Nikon told me if I buy a camera outside the US I can get it repair by Nikon if I have the receipt proving that I bought it from a Nikon authorized dealer in that country. Those are not considered gray market cameras.

If I were going that route, I would get that guarantee documented some how, in writing or perhaps in an email, to be on the safe side.

.....good news if true.

BebuLamar

mmills79 wrote:

If I were going that route, I would get that guarantee documented some how, in writing or perhaps in an email, to be on the safe side.

.....good news if true.

I have the email from Nikon. But remember you must buy it in the country the camera was intended to be and from an authorized Nikon dealer. You can't buy one intended for Thailand from Abe of Maine.

mmills79 Loc: NJ

BebuLamar wrote:

I have the email from Nikon. But remember you must buy it in the country the camera was intended to be and from an authorized Nikon dealer. You can't buy one intended for Thailand from Abe of Maine.

If your comfortable, it might be worthwhile to share that email from Nikon here so that people can see it and have it for future reference.

CHG_CANON Loc: the Windy City

mmills79 wrote:

If your comfortable, it might be worthwhile to share that email from Nikon here so that people can see it and have it for future reference.

It would be more actionable and relevant for those people to find and hold their receipts. Or, to rue the fact they don't / didn't keep that document. Nothing from Nikon changes the actions they must personally perform.

mmills79 Loc: NJ

CHG_CANON wrote:

It would be more actionable and relevant for those people to find and hold their receipts. Or, to rue the fact they don't / didn't keep that document. Nothing from Nikon changes the actions they must personally perform.

I totally agree with you.
Without the receipt, you don't have proof of purchase and you certainly can't argue that you bought something in another market legitimately.

That said, I am still curious to see the email from Nikon. It would be nice to see where the email originated especially since Nikon's website seems to imply something different. Maybe the website is out of date or the discussion is incomplete. I dunno.

For the heck of it I called the NPS line and the representative that I spoke with surprisingly couldn't clarify the policy.

BebuLamar

mmills79 wrote:

If your comfortable, it might be worthwhile to share that email from Nikon here so that people can see it and have it for future reference.

I posted it on the UHH before. If I find the email I will post again. It was back in early 2019 when I was going on a a vacation in Japan. For Nikon the prices in Japan are not different than in the US except the D5 and the Df back then. Both of them were less expensive than in the USA.

CHG_CANON Loc: the Windy City

This is how internet rumors get started ...

BebuLamar

mmills79 wrote:

If your comfortable, it might be worthwhile to share that email from Nikon here so that people can see it and have it for future reference.

I post the email here:

Your question was answered.
Hello my name here,
Your support question has been answered by one of our team members.
Question details:
If I buy a Nikon camera from Japan and bring it back to the USA. Would Nikon service it if I need it serviced?
Created: 03/05/2019 by Email | Reference #: 02828025
Response from Alexandra G.
Hello first last name,

Thank you for contacting Nikon, I hope your day is going well.

You can send it in for service if it needs it, just make sure you keep your proof of purchase, because you would have to provide a copy.

Thank you