Topaz Labs Sharpen AI v3.3.5 Does Not Work: Anyone else having issues? It will not let me log into the site allowing for confirmation of my account and freeing the app to work. Pain in...

Sinewsworn Loc: Port Orchard, WA

Anyone else having issues? It will not let me log into the site allowing for confirmation of my account and freeing the app to work.

Pain in the backside for sure.

E-mailed complaint and request for fix.

johnny1950 Loc: Palm Coast, Florida

I just down loaded and had to verify email and password no problem working after that.
Johnny

Sinewsworn Loc: Port Orchard, WA

johnny1950 wrote:

I just down loaded and had to verify email and password no problem working after that.
Johnny

Tried that seven times, re-booted, deleted the topaz installer-no luck so far. This happened the last time they decided to change installers.

DWU2 Loc: Phoenix Arizona area

I installed it this morning. I had to log in, and it worked fine.

jdtonkinson Loc: Red Wing, MN

Sinewsworn wrote:

Anyone else having issues? It will not let me log into the site allowing for confirmation of my account and freeing the app to work.

Pain in the backside for sure.

E-mailed complaint and request for fix.

I just did the upgrade this morning. I had to reset my password to get logged back on again. But I did get logged on afterwards. I chose Forgot password, they sent me a link and it went pretty well.

Good luck

Sinewsworn Loc: Port Orchard, WA

jdtonkinson wrote:

I just did the upgrade this morning. I had to reset my password to get logged back on again. But I did get logged on afterwards. I chose Forgot password, they sent me a link and it went pretty well.

Good luck

Thanx I will try it.

frankraney Loc: Clovis, Ca.

Sinewsworn wrote:

Anyone else having issues? It will not let me log into the site allowing for confirmation of my account and freeing the app to work.

Pain in the backside for sure.

E-mailed complaint and request for fix.

When you install the update, it logs you out. You have to log back in. I just did it, it worked fine, after I remembered my password. I was inputting it won't. Are you doing the same maybe.

Sinewsworn Loc: Port Orchard, WA

frankraney wrote:

When you install the update, it logs you out. You have to log back in. I just did it, it worked fine, after I remembered my password. I was inputting it won't. Are you doing the same maybe.

Actually no. It would accept the password then just sit there.

I selected Forgot Password, went through that mess and it finally worked!

Thanx to all who responded!

johnny1950 Loc: Palm Coast, Florida

Glad it worked. Technology is wonderful when it works. Have a great holiday
Johnny

frankraney Loc: Clovis, Ca.

Sinewsworn wrote:

Actually no. It would accept the password then just sit there.

I selected Forgot Password, went through that mess and it finally worked!

Thanx to all who responded!

Did you use the same password or use a new one to get it to work.

Sinewsworn Loc: Port Orchard, WA

johnny1950 wrote:

Glad it worked. Technology is wonderful when it works. Have a great holiday
Johnny

Yep thanx! Merry Christmas!

Sinewsworn Loc: Port Orchard, WA

frankraney wrote:

Did you use the same password or use a new one to get it to work.

Merry Christmas!

Yes I needed to enter a new password.

frankraney Loc: Clovis, Ca.

Sinewsworn wrote:

Merry Christmas!

Yes I needed to enter a new password.

Glad you got out going......I have an encrypted file with all my password in it..... That way I can never forget one, as long as I typed it in correctly.

Merry Christmas.

Sinewsworn Loc: Port Orchard, WA

frankraney wrote:

Glad you got out going......I have an encrypted file with all my password in it..... That way I can never forget one, as long as I typed it in correctly.

Merry Christmas.

I do, too. The damn app would not accept the password, so I went through the Forgot Password protocol.

frankraney Loc: Clovis, Ca.

Sinewsworn wrote:

I do, too. The damn app would not accept the password, so I went through the Forgot Password protocol.

You know the old saying. S*** happens. Especially with me.