PhotogHobbyist Loc: Bradford, PA

I live in rural NW Pennsylvania and our mail previously went through Erie, a little over an hour's drive away from here. It now must go through Rochester, NY, around four hours drive from here. I've had small packages shipped via UPS who drops them with the USPS for final delivery. Yes, they were dropped in Rochester, very early in the morning, on the day of expected delivery. They then go into a state of transition which is more like limbo or some other dimension and neither UPS or USPS will admit possession or knowledge of the package, except its acceptance is "pending". Both packages did arrive about a week late, but before I received an email that each was out for delivery. The excuse: the pandemic has reduced workers and they are over loaded with packages for delivery.

robertjerl Loc: Corona, California

I believe that. They keep people spread out or fewer on each shift and at the same time more people are shopping on their computer to avoid going into stores where you often run into people who take no precautions or go shopping when sick-flu, Covid, cold etc. who cares? They don't want to catch it if they can help it. So deliveries are way up at the same time the staff is down.

Ratskinner Loc: Copalis Beach WA

I agree that Fed-Ex has problems. They need to learn from their own regions that do a good job. Their drivers are not the problem. They have great opportunities to improve, but it seems that when the problem come from the top of the organization the CYA syndrome takes charge. please look at the
damage you are causing and give us customers a break.

ricardo00

I am amazed to hear that you never had a problem with UPS. I seem to constantly have problems with them. Just today I had arranged to stay around the house waiting for a delivery via UPS and just got a text, "Exception", and my delivery has been rescheduled for Monday. This is one of many times that UPS has not delivered something that they were scheduled to deliver in the last year. I have had problems with FedEx too but it seems like it has been less frequent than the problems I have had with UPS. (Yes I know we are in the midst of a pandemic and the drivers are being overworked, etc but other things do seem to get delivered).

TriX Loc: Raleigh, NC

It all comes down to the delivery driver, but the corporate system for dealing with customers also matters.

Case in point. UPS had my package out for delivery yesterday and I was tracking it multiple times throughout the day. When it hadn’t showed up by 9PM (they often deliver after dark), I checked the Ap. It wanted me to update my address which was correct, but I did anyway. Then no further info was available. The chat function run by a robot was useless. This morning I checked, and the delivery has been pushed to Monday at 7PM (even though the package has been sitting on a UPS truck in my neighborhood since 9AM Friday). It took 6 frustrating calls to UPS to get past the phone robot and get a real rep who could do nothing, even when I asked that it be diverted to my local UPS store which has Saturday deliveries. The issue isn’t that the apparently half blind driver can’t read the house number which is clearly marked and receives packages from UPS regularly. The issue is a system that has such incredibly poor customer service that they won’t remedy a mistake on their part. No wonder Amazon chose to establish their own delivery service, because UPS is clearly not consistently reliable and when they make a mistake, they fix it at their convenience, not the customer’s. I’ll certainly never chose UPS as a delivery service given a choice.

ricardo00

Yep the driver makes a huge difference! For many years we had a very dependable driver but not anymore. Now I have had them claim I am not at home, weather conditions etc for deliveries when I think they just didn't finish the route. However, like you, have had deliveries after 9PM, so some of the drivers are working hard. So not sure, each time/case may be different. Have called during the day when it doesn't look like it will be delivered and sometimes got them to bring it back to the main UPS center so I can pick it up on Saturday but as you mentioned, this requires lots of time and work.