Nikon Warranty Service Is Really Bad
Jan 24, 2019 08:34:34 #
Dalek wrote:
Good thing you don't own a Buggatti Veyron and need new tires... the rims have to go back to France...Yikes
Right. That was one of the deciding factors that kept me from buying one. I wonder if it comes with a spare tire.
Jan 24, 2019 08:45:19 #
I'm with you on that one, Jerry. Though, the thought of purchasing a spare set of rims and tires occurred to me. However, I didn't want those tires just rotting in storage while I drove around bird-doggin' chics. Nothing like putting "old" tires on a performance car. Look what that did for Paul Walker.
--Bob
--Bob
jerryc41 wrote:
Right. That was one of the deciding factors that kept me from buying one. I wonder if it comes with a spare tire.
Jan 24, 2019 08:54:02 #
mwsilvers
Loc: Central New Jersey
Archiefamous wrote:
A botched repair of a canon FT QL 40 years ago made me switch to Nikon and I never looked back. Only one repair since then expertly executed with quick turnaround time.
A botched repair 40 years ago and you're still holding a grudge?
Jan 24, 2019 09:00:17 #
Jan 24, 2019 09:10:39 #
rook2c4 wrote:
The amount of time it will take as quoted to you seems fairly reasonable to me. It's about what I'd expect, roughly 3-4 weeks total for repair and return. It won't be all that much quicker with Canon or Sony either.
I agree the total door to door time is not unreasonable for any manufacturer.
They might be quicker if all goes well and there is not a large back log but that cannot be anticipated nor ramped up for.
Jan 24, 2019 09:14:02 #
dhklein1 wrote:
Just sent my D850 to Nikon in Melville for warrant... (show quote)
I have a D600 that I thought escaped the sensor oil splatter issue, but when I upgraded my computer monitor there they were. I checked the Nikon site and they were still honoring the warranty. So, about 8 days before this past Christmas I boxed it up and sent the body to Nikon in NY. They had it back in my hands by Christmas Eve. They replaced the shutter/sensor mechanism. I have to say that Nikon took very good care of me and given the time of year and where I live, and they did it quickly. Kudo's to Nikon for their service. Have patience Grasshopper.
Jan 24, 2019 09:27:11 #
dhklein1 wrote:
Just sent my D850 to Nikon in Melville for warrant... (show quote)
If you have a Canon and sign up for CPS Silver (free if you have a body and lens), they guarantee 3-5 business day turnaround. I pay for Platinum and get free camera and lens cleaning, next business day turnaround, a loaner if they can't fix in 1 day, free shipping both ways (normally 2nd day), 30% repair discount and evaluation loans. For this you have to pay and qualify (typically 2 bodies and 3-4 lenses), but the service is great.
Jan 24, 2019 10:10:33 #
jpwa
Loc: Inland NorthWest
Complaining about it won't get anything done faster, probably the opposite, but I guess it makes you feel better, so complain away and feel better.
Jan 24, 2019 10:52:56 #
The Greatest Generation
The Silent Generation
Baby Boomer Generation
Generation X
Millennials
Generation Y
And then there is, The Instant Gratification Generation
The Silent Generation
Baby Boomer Generation
Generation X
Millennials
Generation Y
And then there is, The Instant Gratification Generation
Jan 24, 2019 10:55:52 #
Day.Old.Pizza wrote:
I have a D600 that I thought escaped the sensor oi... (show quote)
Wow! I have the same story in the same time frame, with the same office! what are the odds?
Jan 24, 2019 11:12:39 #
Picture Taker
Loc: Michigan Thumb
Over the years I have sent cameras and lenses to Canon I ship over night and have had them back in a week or 10 days at most. Itha is why I tell people Canon and Nikon are both great camera but, if you have a problem you will do better with Canon. They have the best back up in the industry.
Jan 24, 2019 11:29:39 #
Here we have a member's first post bashing Nikon repair. As Gene51 said, I have been a Nikon user since the F5 and have had many repairs done, some under warranty. Overall, based upon my personal experience, repair services have been really good. The biggest reason I don't get riled up so easy is that I always have something for backup and, as a NPS member, can obtain a loaner if needed. Best of luck.
Jan 24, 2019 11:35:13 #
Picture Taker
Loc: Michigan Thumb
If he is not happy with something or happy with some thing he has as much right to say it on his first "say" as we do.
Jan 24, 2019 11:37:02 #
mas24
Loc: Southern CA
dhklein1 wrote:
Just sent my D850 to Nikon in Melville for warrant... (show quote)
Unless you switch to Canon Equipment, you're likely will need a repair in to Nikon, sometime again in the future. You didn't mention having a spare camera. I would guess that every member of uhh have at least two cameras. Not necessarily two D850s, but a backup. Something, not equal to a D850, that can take photos, while your camera is being repaired. And not a smartphone.
Jan 24, 2019 12:06:15 #
Ed Chu
Loc: Las Vegas NV
I agree that precision equipment should take whatever time is needed to effect precision repairs; I think the complaint is about the time it takes to get an item into the repair queue; “logging in” by itself would seem to be a simple process
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.