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Aug 23, 2017 10:42:59   #
Mundj Loc: Richmond TX
 
gmccaleb wrote:
I'm using the CC version of LR and Photoshop. I thought they were supposed to update automatically.


Since you are using the CC version you will need to run the Adobe CC program or app. This will connect you to your Adobe account and allow you download and install the latest versions of PS, LR and Bridge. I am using an Apple so the app is in my Applications folder. On a Windows system if memory serves me you will find it inside the Adobe Directory in your Programs List.

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Aug 23, 2017 10:46:13   #
blackest Loc: Ireland
 
burkphoto wrote:
This is a very new camera. It is unlikely that Adobe has released an ACR camera profile update that includes it. They usually issue updates about once a calendar quarter or so. The last update to Camera Raw CC was around 35 days ago. If you have a stand-alone version of LR, you may be out of luck.

You can convert the raw files to DNG and load the DNG files into Lightroom.

If your camera came with a disc, load the software on it and process the raw files through it. If no disc, look in the manual for a web link to software that will open and convert the files (to DNG or 16-bit TIFF or PSD).
This is a very new camera. It is unlikely that Ado... (show quote)


According to Adobe that camera has been supported since May, Dng converter has it since version 9.10 I installed DNG converter last night version 9.12 I would be surprised if the CC versions haven't been updated to include it natively already.

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Aug 23, 2017 10:48:45   #
Rich1939 Loc: Pike County Penna.
 
gmccaleb wrote:
I'm using the CC version of LR and Photoshop. I thought they were supposed to update automatically.

There was a one time non-occurrence for me with up dates where I had to 'kick start' the update process. You might want to make sure about your software.

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Aug 23, 2017 11:16:42   #
jerryc41 Loc: Catskill Mts of NY
 
blackest wrote:
It's more than brand specific, it's usually camera model specific. With the only real exception being camera's that shoot dng directly.


I've always wondered why every model camera seems to need its own version of raw. I can understand each manufacturer developing its own standard, but one for each model?

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Aug 23, 2017 11:52:01   #
blackest Loc: Ireland
 
jerryc41 wrote:
I've always wondered why every model camera seems to need its own version of raw. I can understand each manufacturer developing its own standard, but one for each model?


Well even on just pixel numbers if you have 24 mega pixels or 21 say then you're going to have to have rows and columns of different sizes. How often has there been a camera released that uses the exact same sensor, same focal points, processor ... The color matrix changes between models...

I guess it's easier just to say it's complicated. If you want to figure it out, then maybe https://www.cybercom.net/~dcoffin/dcraw/ would be a help.

For a car analogy current cars all have an engine management unit, ford might use the same emu for a bunch of different engines but chances are the actual programing is unique to each engine model and size.

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Aug 23, 2017 12:02:57   #
rehess Loc: South Bend, Indiana, USA
 
gmccaleb wrote:
Thank you all for your wonderful advice! Raw, tiff, jpg, dng, etc. is all so over my head! I'm going to try the download suggested and if I still can't get it, I'm going to call Adobe. You guys are amazing. Thanks, again!

This is the kind of problem that results from people's treating raw as a type, like JPEG and TIFF,

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Aug 23, 2017 16:14:07   #
imagemeister Loc: mid east Florida
 
gmccaleb wrote:
Thank you all for your wonderful advice! Raw, tiff, jpg, dng, etc. is all so over my head! I'm going to try the download suggested and if I still can't get it, I'm going to call Adobe. You guys are amazing. Thanks, again!


Just shoot JPEG and all these (non-sense) problems go away .......!

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Aug 23, 2017 16:33:10   #
Jim Bob
 
imagemeister wrote:
Just shoot JPEG and all these (non-sense) problems go away .......!


Now that's what I'm talkin' 'bout.

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Aug 23, 2017 17:03:18   #
imagemeister Loc: mid east Florida
 
jerryc41 wrote:
I've always wondered why every model camera seems to need its own version of raw. I can understand each manufacturer developing its own standard, but one for each model?


It is so you have have to keep BUYING something ! ( + supporting software designers )

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Aug 23, 2017 18:08:53   #
Clapperboard
 
gmccaleb You need to update Camera Raw on your computer so that the later version will have a profile for your camera. Go to the Adobe website and download the Camera Raw update. If you are using an early version of Lightroom and the latest Camera Raw version it will accept still doesn't recognise your camera you need to use the Adobe DNG converter to convert your files so that Camera Raw will process them. The alternative is to use your camera makers software to do the initial processing/conversion of your files.

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Aug 23, 2017 23:06:20   #
burkphoto Loc: High Point, NC
 
blackest wrote:
According to Adobe that camera has been supported since May, Dng converter has it since version 9.10 I installed DNG converter last night version 9.12 I would be surprised if the CC versions haven't been updated to include it natively already.


Good to know. That means the OP has an older version...

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Aug 24, 2017 13:38:55   #
Kuzano
 
RAW is not only proprietary for every camera manufacturer, BUT FOR EVERY NEW MODEL. It's always a "wait and see" for every new camera for software to catch up. The only software that is up to date when a new model comes out (all makers) is the software on the DVD in the box.

Seems odd with the proliferation of new models and these postings that people have not figured that out. It is not the responsibility of the camera makers to make their RAW format compatible with the Post Processing software in the market. It takes time for new RAW variations to turn up in PP software. Use what came with your camera for the weeks it may take for your "image manipulation" programs to catch up to your camera.

It's been this way since RAW came on the scene, years ago.

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