Had a similar problem when an unrelated locked up my PC. Did a complete restore but lost PSP and After Shot Pro 3(download purchase). Since I had a disk for PSP8 I reinstalled it with now problems, not so with After Shot, no disk. Fortunately I had registered both products and kept copies of receipts. After contacting customer support with my problem I sent a copy of my online purchase and the walked me through the steps to recover After Shot Pro. Long story short everything is up and running thanks to the staff at Corel. They were very helpful and even called me back, live on the phone to make sure that I was completely satisfied!! Wonderful support. Recently upgraded to PSPx9 online with no hesitation!