Issue with B&H over the software download of Portrait Pro studio
Mar 18, 2017 07:32:20 #
henryp wrote:
Followup, from the manufacturer:
"I have had a look at this case and we have given the customer a free upgrade." Our customer service team has communicated this to Greg.
"I have had a look at this case and we have given the customer a free upgrade." Our customer service team has communicated this to Greg.
Mar 18, 2017 07:50:37 #
Mar 18, 2017 08:33:34 #
peterg
Loc: Santa Rosa, CA
1. B&H now lists Portrait Pro 12 as discontinued. They may have listened to your complaint.
2. The PortraitPro home page clearly says "NEW: PORTRAITPRO 15 OUT NOW"
2. The PortraitPro home page clearly says "NEW: PORTRAITPRO 15 OUT NOW"
Mar 18, 2017 08:39:32 #
Mar 18, 2017 08:42:23 #
Mar 18, 2017 09:39:50 #
leftj wrote:
I had a 62 Chevy SS. Wish I still had it.
And likely more dependable than a XKE.
Mar 18, 2017 09:41:57 #
greg14 wrote:
I decided to buy Portrait Pro "Studio" v... (show quote)
My first question, what is Portrait Professional? (comment from a happy Ps CS6 user.)
Mar 18, 2017 10:34:59 #
greg14 wrote:
I decided to buy Portrait Pro "Studio" v... (show quote)
In my experience, I find that a phone call is quicker and easier than an email. Try calling B&H and talking to someone about your situation rather than relying on emails.
Mar 18, 2017 10:41:09 #
It's rather interesting program that recognizes facial features and then does "plastic surgery" to render portraits that look rather unnatural. If one has the necessary skills, one can do what Portrait Pro does within PS and save the money. Though not done with Portrait Pro, here's an example of what can be done with it. In this case, I used frequency separation, along with a few other actions and filters within CS6.
http://www.uglyhedgehog.com/t-372356-1.html
--Bob
http://www.uglyhedgehog.com/t-372356-1.html
--Bob
lamiaceae wrote:
My first question, what is Portrait Professional? (comment from a happy Ps CS6 user.)
Mar 18, 2017 10:43:09 #
orrie smith wrote:
In my experience, I find that a phone call is quicker and easier than an email. Try calling B&H and talking to someone about your situation rather than relying on emails.
Try reading the thread. The situation was settled a couple pages ago.
Mar 18, 2017 11:33:06 #
JohnSwanda wrote:
Try reading the thread. The situation was settled a couple pages ago.
I read the entire thread. I'm sure Greg (the OP) had his reasons, but it appears to me that he made a $45 mistake and used UHH to bully B&H into covering it for him. For me, it is one more reason to continue to recommend B&H to anybody, anywhere. (The only exception is where someone may be lucky enough to have a full service camera store within a 15 minute drive. )
Yesterday I had lunch with a Marine helicopter pilot who flew in Vietnam. He had no idea how digitize his slides. I suspect B&H will be shipping him a scanner next week. He could scan a few dozen important slides and return it under the B&H satisfaction policy. Somehow, I suspect his ethical standard are higher than that!
End rant.... I'll get off my soapbox.
Mar 18, 2017 11:41:53 #
bsprague wrote:
I read the entire thread. I'm sure Greg (the OP) ... (show quote)
It seems to me that B&H, to their credit, did take some responsibility for listing discontinued software without labeling it as such, and they didn't need to be "bullied" to make it right.
Mar 18, 2017 12:00:26 #
RRS
Loc: Not sure
JohnSwanda wrote:
It seems to me that B&H, to their credit, did take some responsibility for listing discontinued software without labeling it as such, and they didn't need to be "bullied" to make it right.
Yes and the OP didn't have to use the term " bait and switch" either. He should have called B&H and not brought his mistake to the forum. He got what he ordered. B&H would have made him a happy camper as they did without his remarks. I know that this is all settled but I have never known B&H to "bait and switch". In a way I felt he was bad mouthing a friend of mine!
Mar 18, 2017 14:53:39 #
I have noted in the past that the B&H Search function is difficult to find what you are looking for with (wow!, two dangling prepositions in a row, tsk, tsk).
Mar 18, 2017 17:18:28 #
I know somewhere in this post, I commented on and thanked B&H for stepping up and working out a new arrangement with the software company.
I just wanted to repeat it as this may be the end of the thread.
I truly believe the software was one of those rarely sold items and the updates just got away from them.
Normally I do purchase software direct, I had a $58.00 credit from them, (Another great deal offered by B&H) and decided to use it.
I have been buying stuff from B&H and will continue to do so, all is well that ends well.
Again, thank you, B&H
I just wanted to repeat it as this may be the end of the thread.
I truly believe the software was one of those rarely sold items and the updates just got away from them.
Normally I do purchase software direct, I had a $58.00 credit from them, (Another great deal offered by B&H) and decided to use it.
I have been buying stuff from B&H and will continue to do so, all is well that ends well.
Again, thank you, B&H
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