Issue with B&H over the software download of Portrait Pro studio
Mar 17, 2017 04:21:42 #
I decided to buy Portrait Pro "Studio" version which is being sold directly for $59.95 on their website. (Portrait Professional).
I had some credits with B&H so I decided to buy it thru them.
Frankly I did not pay attention to the full write up on the sale as it said Portrait Pro 12.
Version 15 has been out since 9-15-2015 from threads on various websites.
When I went to download the software there was a request to upgrade to v15 for an additional $44.95.
The upgrade said that it was normally $59.95 but because I had v12 they would reduce the purchase by $15.00 which would bring the total to $104.90.
I wrote to both B&H and Portrait Professional and neither responded with even an auto reply that they received the e-mails I sent.
Question:
Has anyone purchased v15 directly or indirectly from PP and was it for $59.95 or did they pull a bait and switch and ask for more money of $44.95.
I am trying to keep an open mind with B&H as I have used them for years without a single problem and want to make sure I understand where and who the problem lies with.
Thanks,
Greg
I had some credits with B&H so I decided to buy it thru them.
Frankly I did not pay attention to the full write up on the sale as it said Portrait Pro 12.
Version 15 has been out since 9-15-2015 from threads on various websites.
When I went to download the software there was a request to upgrade to v15 for an additional $44.95.
The upgrade said that it was normally $59.95 but because I had v12 they would reduce the purchase by $15.00 which would bring the total to $104.90.
I wrote to both B&H and Portrait Professional and neither responded with even an auto reply that they received the e-mails I sent.
Question:
Has anyone purchased v15 directly or indirectly from PP and was it for $59.95 or did they pull a bait and switch and ask for more money of $44.95.
I am trying to keep an open mind with B&H as I have used them for years without a single problem and want to make sure I understand where and who the problem lies with.
Thanks,
Greg
Mar 17, 2017 05:22:08 #
greg14 wrote:
I decided to buy Portrait Pro "Studio" v... (show quote)
Greg you have answered your own question, as far as bait and switch.
"Frankly I did not pay attention to the full write up on the sale as it said Portrait Pro 12."
Mar 17, 2017 05:27:52 #
Yes, that is why I was up front about my failure to notice the version, it just seems unusual for B&H and I am trying hard not to go negative.
I posted this on the LR site since this was the PS and LR version and a member who uses Google, I still use Yahoo, yes I know !!!
His Google post shows that the version 15 is being sold by the software company for $59.95.
I do not see a way of posting a screen shot of it.
I will call B&H directly in the morning.
I posted this on the LR site since this was the PS and LR version and a member who uses Google, I still use Yahoo, yes I know !!!
His Google post shows that the version 15 is being sold by the software company for $59.95.
I do not see a way of posting a screen shot of it.
I will call B&H directly in the morning.
Mar 17, 2017 05:52:14 #
Your dismay is perfectly understandable. You bought a '62 Chevy and cannot understand why there is no 2017 Jaguar XKE V12 in your driveway.
Mar 17, 2017 06:02:44 #
While I sense sarcasm, your rationale is night and day to the issue, this is why so many people get turned off to these types of forums.
I simply asked a question if someone else had any dealing with this issue or product.
So putting aside my acknowledged failure, there could be an honest mistake and having information to have when replying was important rather then blindly accusing.
I wanted to get as much info for my response back to B&H and PP.
I have received 2 worth while responses from another site which frankly does not have a lot of members compared to this one.
One cited that indeed PP sells the v15 for $59.95 and that Amazon shows v12 as discontinued.
Having said that, I hope your comment was more said as humorous,
Greg
I simply asked a question if someone else had any dealing with this issue or product.
So putting aside my acknowledged failure, there could be an honest mistake and having information to have when replying was important rather then blindly accusing.
I wanted to get as much info for my response back to B&H and PP.
I have received 2 worth while responses from another site which frankly does not have a lot of members compared to this one.
One cited that indeed PP sells the v15 for $59.95 and that Amazon shows v12 as discontinued.
Having said that, I hope your comment was more said as humorous,
Greg
Mar 17, 2017 06:12:33 #
leftj
Loc: Texas
rjaywallace wrote:
Your dismay is perfectly understandable. You bought a '62 Chevy and cannot understand why there is no 2017 Jaguar XKE V12 in your driveway.
I had a 62 Chevy SS. Wish I still had it.
Mar 17, 2017 06:39:05 #
Mar 17, 2017 06:49:30 #
While I sympathize that you didn't get what you wanted, The B&H ad clearly states they are selling Version 12 for $59.95. Your question about the bait and switch is confusing. You ordered version 12 and that's what you got.
Question:
Has anyone purchased v15 directly or indirectly from PP and was it for $59.95 or did they pull a bait and switch and ask for more money of $44.95.
Question:
Has anyone purchased v15 directly or indirectly from PP and was it for $59.95 or did they pull a bait and switch and ask for more money of $44.95.
Mar 17, 2017 06:52:00 #
greg14 wrote:
I decided to buy Portrait Pro "Studio" v... (show quote)
I can understand wanting to use the B & H credits, but why didn't you just go to the Portrait Professional web site? Here is a link to their purchase page that shows you can buy it for $39.95.
http://www.portraitprofessional.com/buy/#
Mar 17, 2017 06:55:45 #
greg14 wrote:
I decided to buy Portrait Pro "Studio" v... (show quote)
B&H has a deceptive search function. When I searched for keywords with portraitpro it only takes you to the version you bought without warning of new versions being available. You can't even search for version 15 on their site. They should give you a refund.
Mar 17, 2017 07:06:18 #
leftj
Loc: Texas
DavidM wrote:
B&H has a deceptive search function. When I searched for keywords with portraitpro it only takes you to the version you bought without warning of new versions being available. You can't even search for version 15 on their site. They should give you a refund.
I pretty much agree. The bottom line here is the buyer admittedly made a mistake when making the purchase and maybe B&H contributed to that mistake through inaccurate search results however in the interest of keeping a good customer happy and coming back B&H should simply allow a return of the software for credit (I assume it was on physical CD) and ship the current version matching the best price by an authorized seller. That's how you keep the customers clicking on "Add To Cart".
Mar 17, 2017 07:10:38 #
leftj wrote:
I pretty much agree. The bottom line here is the b... (show quote)
The OP said it was a download, not a disc.
Mar 17, 2017 07:12:28 #
hj
Loc: Florida
The portrait pro website says money back if you're not satisfied. Tell them you're not satisfied..... don't see how they can claim that promise doesn't hold simply because you purchased through B&H. It's still their product.
Mar 17, 2017 07:13:21 #
leftj
Loc: Texas
jethro779 wrote:
The OP said it was a download, not a disc.
My mistake however IMHO the same customer relations rules should apply.
Mar 17, 2017 07:13:26 #
There is one other situation that added to the problem, on the Portrait pro web site, the $59.95 buy (Studio) it does not say what version you are buying, having said that I guess I should have searched the web to verify the version.
Therefore, I wrongly thought that what B&H was selling was the up to date version.
The old Reagan motto, Trust but Verify,
Greg
Therefore, I wrongly thought that what B&H was selling was the up to date version.
The old Reagan motto, Trust but Verify,
Greg
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