Issue with B&H over the software download of Portrait Pro studio (Page 2): I doubt B & H, knowingly, pulled a bait & switch. Why not call or chat with them. Make sure you do that prior...

markngolf Loc: Bridgewater, NJ

I doubt B & H, knowingly, pulled a bait & switch. Why not call or chat with them. Make sure you do that prior to 2:00 PM today, because they close around 2:00 till Sunday.
Phone: 800.221.5743 - Sales & Expert advice 800.606.6969

Mark

greg14 wrote:

I decided to buy Portrait Pro "Studio" v... (show quote)

GAlanFInk

greg14 wrote:

I decided to buy Portrait Pro "Studio" version which is being sold directly for $59.95 on their website. (Portrait Professional).
I had some credits with B&H so I decided to buy it thru them.
Frankly I did not pay attention to the full write up on the sale as it said Portrait Pro 12.

It is clear by your own admission that you didn't verify the version you were getting but (and this is a B&H issue), you are 'Not Satisfied'. They may give you a refund.
I have NEVER had any issues with B&H and I don't see why you should either.
Call them directly and address the misunderstanding but remember too, they DID sell what they advertised. YOU were the one who erred, not them.

GAlanFInk

markngolf wrote:

I doubt B & H, knowingly, pulled a bait & switch. Why not call or chat with them. Make sure you do that prior to 2:00 PM today, because they close around 2:00 till Sunday.
Phone: 800.221.5743 - Sales & Expert advice 800.606.6969

Mark

Yep.

markngolf Loc: Bridgewater, NJ

GAlanFInk wrote:

It is clear by your own admission that you didn't verify the version you were getting but (and this is a B&H issue), you are 'Not Satisfied'. They may give you a refund.
I have NEVER had any issues with B&H and I don't see why you should either.
Call them directly and address the misunderstanding but remember too, they DID sell what they advertised. YOU were the one who erred, not them.

Mark

JohnSwanda Loc: San Francisco

I think that if B&H was selling an older, discontinued version of software, they should have stated that, and given the cost of the upgrade to the latest version up front.

Mac Loc: Pittsburgh, Philadelphia now Hernando Co. Fl.

greg14 wrote:

I decided to buy Portrait Pro "Studio" v... (show quote)

I don't see why you are upset. It says upfront that it is v12. It's your responsibility to do the research to find out about the product, not anyone else.

leftj Loc: Texas

Mac wrote:

I don't see why you are upset. It says upfront that it is v12. It's your responsibility to do the research to find out about the product, not anyone else.

OH LORD IT'S HARD TO BE HUMBLE, WHEN YOUR PERFECT IN EVERY WAY

DaveO Loc: Northeast CT

leftj wrote:

OH LORD IT'S HARD TO BE HUMBLE, WHEN YOUR PERFECT IN EVERY WAY

http://www.youtube.com/watch?v=dg8NPPEms54

Mac Loc: Pittsburgh, Philadelphia now Hernando Co. Fl.

leftj wrote:

OH LORD IT'S HARD TO BE HUMBLE, WHEN YOUR PERFECT IN EVERY WAY

I don't claim to be perfect, but it's only common sense to research a product before you invest money in it.

DaveO Loc: Northeast CT

Mac wrote:

I don't claim to be perfect, but it's only common sense to research a product before you invest money in it.

DavidM Loc: New Orleans, LA

greg14 wrote:

There is one other situation that added to the problem, on the Portrait pro web site, the $59.95 buy (Studio) it does not say what version you are buying, having said that I guess I should have searched the web to verify the version.
Therefore, I wrongly thought that what B&H was selling was the up to date version.
The old Reagan motto, Trust but Verify,

Greg

If you research their website then it does show what version they are selling. A website specifically selling their S/W product is always going to be selling the latest version. Although most offer other versions and is stated so. Check the "editions" tab at the top and it shows all the levels of the S/W.

JohnSwanda Loc: San Francisco

Mac wrote:

I don't see why you are upset. It says upfront that it is v12. It's your responsibility to do the research to find out about the product, not anyone else.

But it would be to B&H's advantage to state it wasn't the latest version to avoid this very type of misunderstanding.

henryp Loc: New York, NY

greg14 wrote:

I decided to buy Portrait Pro "Studio" version which is being sold directly for $59.95 on their website. (Portrait Professional).
I had some credits with B&H so I decided to buy it thru them.
Frankly I did not pay attention to the full write up on the sale as it said Portrait Pro 12.

We are sorry for your confusion. There are two PortraitPro Studio products on our site:
PortraitPro Studio Max 12 (Download)
B&H # POPPSMDL MFR # PPSTUDIOMAXL-EN-12.0.0-SD $119.95
https://www.bhphotovideo.com/c/product/1107002-REG/

and

PortraitPro Studio 12 (Download)
B&H # POPPS12DL MFR # PPSTUDIOL-EN-12.0.0-SD $59.95
https://www.bhphotovideo.com/c/product/1107000-REG/

I'm sorry there was any confusion but IMO "PortraitPro Studio 12" is unambiguous.

henryp Loc: New York, NY

greg14 wrote:

While I sense sarcasm, your rationale is night and day to the issue, this is why so many people get turned off to these types of forums. I simply asked a question if someone else had any dealing with this issue or product.

If I'm not mistaken what you asked was "...or did they pull a bait and switch..."
Maybe this too this is why people get turned off to these types of forums?

JohnSwanda Loc: San Francisco

henryp wrote:

We are sorry for your confusion. There are two Por... (show quote)

On Amazon, if they are selling software which is not the latest version, they put "(OLDER VERSION)" in the description.