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New LR version problems...
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Jun 23, 2016 07:53:48   #
pelha Loc: middlle of nowhere NY
 
i had this problem while still using LR6. i tried unloading chrome, no luck. and the slowness extended to apps other than LR. so i spent $200 for a local (ex-ibm) computer expert to install more memory & clean up the mess. didn't find out what he did exactly, beyond the new, fast memory and remove bitdefender (apparently windows defender is considered adequate.) i think he also did at least a partial sys reinstall because a bunch of my settings were set back to default values. but all works as it should now.

Bloke wrote:
Ok, sorry I have been unable to get back on for most of the day, and thanks for the suggestions. The problem went way beyond LR, and my whole machine was bogging down unbelievably... It was taking 20 minutes - not seconds, *minutes* - to open a folder. Every time I hit a button in IE or Thunderbird, I got "not responding" for several minutes. I started getting error messages about a script hanging, something from Chrome, which I had, but hadn't used in over a year. I don't have it anymore.

I did a restore (very slowly...) to a point a couple of days ago, but it made no difference - except I had to uninstall Chrome once again!

I wouldn't say my catalogue was particular large or complicated. I have about 20,000 images in there, which is small time compared to what some have said on here.

Anyway, it seems pretty obvious that the problem was not caused by LR at all - although it *did* manifest in the minutes after I downloaded the new version... Because I did the system restore, I am not sure what versions I will be running when I try, but I don't have time tonight, and will be working most of tomorrow.

Thanks again for the suggestions... It is comforting to know that there are people on here who will try and help out when these things happen. Even the questions I knew were not at fault help me work through the problem. It has been a nerve-wracking few hours!

All this time, it was bogging down, but there was no strange process hogging CPU cycles or memory.

Finally, my automatic backup program failed on a single file - the same file which LR failed to export. Now, if you hit me over the head often enough with a big stick, I will eventually start to figure things out. I deleted that file - it was a tif, reimported from PS after an edit - and immediately things started moving again.

I have no idea how a file - no matter how corrupt - can cause a system to slow down catastrophically like this, when it was not being accessed by any program in any way, but it seems clear that this was the cause of the errors.

As far as memory leaks, I know them well! Anyone who used a version of windows before 7 came across them very often too! All the early versions had memory leaks within windows itself, where it did not release all the memory after certain processes had completed. It only has to be a few bytes, but when it happens over and over, eventually you run out of memory. This was the main reason for early windows versions being so unstable.
Ok, sorry I have been unable to get back on for mo... (show quote)

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Jun 23, 2016 08:09:59   #
Psergel Loc: New Mexico
 
Did the update and LR seems to be a bit snappier.....no issues.

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Jun 23, 2016 08:20:00   #
pelha Loc: middlle of nowhere NY
 
Psergel wrote:
Did the update and LR seems to be a bit snappier.....no issues.


don't know who you are asking, but for me, i had PS CC hanging & crashing a few days ago, and for the few minutes i used this last upgrade yesterday, the problems didn't reappear. i won't get much chance to exercise this version for 3 weeks, because i head out to the tetons tomorrow. (and i don't think it will run on my ancient netbook with its 8 yr old generic graphics card.)

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Jun 23, 2016 09:11:34   #
jeep_daddy Loc: Prescott AZ
 
Sounds like you may have a virus!

Bloke wrote:
Ok, sorry I have been unable to get back on for most of the day, and thanks for the suggestions. The problem went way beyond LR, and my whole machine was bogging down unbelievably... It was taking 20 minutes - not seconds, *minutes* - to open a folder. Every time I hit a button in IE or Thunderbird, I got "not responding" for several minutes. I started getting error messages about a script hanging, something from Chrome, which I had, but hadn't used in over a year. I don't have it anymore.

I did a restore (very slowly...) to a point a couple of days ago, but it made no difference - except I had to uninstall Chrome once again!

I wouldn't say my catalogue was particular large or complicated. I have about 20,000 images in there, which is small time compared to what some have said on here.

Anyway, it seems pretty obvious that the problem was not caused by LR at all - although it *did* manifest in the minutes after I downloaded the new version... Because I did the system restore, I am not sure what versions I will be running when I try, but I don't have time tonight, and will be working most of tomorrow.

Thanks again for the suggestions... It is comforting to know that there are people on here who will try and help out when these things happen. Even the questions I knew were not at fault help me work through the problem. It has been a nerve-wracking few hours!

All this time, it was bogging down, but there was no strange process hogging CPU cycles or memory.

Finally, my automatic backup program failed on a single file - the same file which LR failed to export. Now, if you hit me over the head often enough with a big stick, I will eventually start to figure things out. I deleted that file - it was a tif, reimported from PS after an edit - and immediately things started moving again.

I have no idea how a file - no matter how corrupt - can cause a system to slow down catastrophically like this, when it was not being accessed by any program in any way, but it seems clear that this was the cause of the errors.

As far as memory leaks, I know them well! Anyone who used a version of windows before 7 came across them very often too! All the early versions had memory leaks within windows itself, where it did not release all the memory after certain processes had completed. It only has to be a few bytes, but when it happens over and over, eventually you run out of memory. This was the main reason for early windows versions being so unstable.
Ok, sorry I have been unable to get back on for mo... (show quote)

Reply
Jun 23, 2016 09:16:08   #
GENorkus Loc: Washington Twp, Michigan
 
Bloke wrote:
I just finished upgrading my LR CC this morning, opened the new version and set it to export 37 images which I had finished editing last night. Went to the mailbox, got my mail, read it, dealt with it, came back to the PC, and LR was 22% complete. In all, it took nearly 30 minutes to complete the export process. I say complete, because it missed one of the images. I got an error box saying it failed to export 1 image with an unspecified error. I set it to export just this single image, and it has been running for more than 5 minutes so far, with no movement on the progress bar... Trying to select the image, every time I clicked on anything, LR went "not responding" for several seconds before doing anything.
Something is not right here...

Anyone else have this kind of problem?

Oh, I should add that my system is running at 4% _CPU, 29% memory, and 60% disk usage.
I just finished upgrading my LR CC this morning, o... (show quote)


As everyone likely already knows I'm fan of Capture One Pro. To be fair, it's probably not the LR but an error in the file itself forcing LR into some sort of logical loop.

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Jun 23, 2016 09:22:15   #
jerryc41 Loc: Catskill Mts of NY
 
Bloke wrote:
Exactly the same... There was no difference from the hundreds I have been working on recently. Something was definitely wrong with it, but I have no idea what. It opened and displayed fine in Irfanview, which I use as my image viewer. It would display ok within LR, and had been passed through PS and some of the NIK tools, but so had all the others.

I cannot for the life of me figure out why or how a file - just sitting on the drive - can slow a system down as catastrophically as it did to mine! The figures I gave in my last message were not an exaggeration. It felt like the PC was thrashing and trying to work on something for all it was worth, but there were no processes taking up CPU cycles, or memory, and there was tons of disk space available. As soon as I removed that file, everything came back to normal, but it wasn't *doing* anything! One of the stranger episodes I have had with windows, really.
Exactly the same... There was no difference from... (show quote)


I've had strange things like that happen in the past. Something causes the computer to do an excessive amount of processing, possibly in a loop.

A few days ago, both computers connected to this monitor were showing toitally black screens. Then they had lots of white zig-zag lines. A second restart solved the problem.

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Jun 23, 2016 09:59:06   #
WayneT Loc: Paris, TN
 
Just a guess but I had problems with Chrome on my Windows 8.1 system before I upgraded to Windows 10. Chrome totally locked me out and was unusable and I had to switch over to Explorer. Since I have upgraded to Windows 10 I have been using Edge with no problems. It takes a little time to get use to but it is a much smaller program that adheres to HTML5 rules much better that Chrome or Explorer. Microsoft won't let anything to be attached to Edge unless it adheres to the HTML5 standard which most side browser applications do not.

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Jun 23, 2016 13:13:01   #
RRS Loc: Not sure
 
Bloke wrote:
Lots and lots... There are 483GB free on a 2TB data drive.


I know it sounds like other problems but you have used over 75% on that 2TB drive. I've read that when you use a certain percentage of a drive that it can slow down. I could see that for a 20GB drive but as the drives get bigger I have to wonder how relevant that info is.

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Jun 23, 2016 16:47:56   #
Bloke Loc: Waynesboro, Pennsylvania
 
jerryc41 wrote:
I've had strange things like that happen in the past. Something causes the computer to do an excessive amount of processing, possibly in a loop.

A few days ago, both computers connected to this monitor were showing toitally black screens. Then they had lots of white zig-zag lines. A second restart solved the problem.


Trouble is, there was no processing going on... CPU cycles were consistently at or around 2%, and memory/disk usage was low too. I have seen this sort of thing when the system is going berserk trying to do *something*, but that isn't what was going on here. The only way I could get *anything* done was to force a reboot (usually with the power switch), and it would work 'normally' for just 2 or 3 minutes after coming back up. Then everything would start clogging up again...

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Jun 23, 2016 16:55:14   #
jerryc41 Loc: Catskill Mts of NY
 
Bloke wrote:
Trouble is, there was no processing going on... CPU cycles were consistently at or around 2%, and memory/disk usage was low too. I have seen this sort of thing when the system is going berserk trying to do *something*, but that isn't what was going on here. The only way I could get *anything* done was to force a reboot (usually with the power switch), and it would work 'normally' for just 2 or 3 minutes after coming back up. Then everything would start clogging up again...


Definitely strange.

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Jun 23, 2016 18:34:18   #
amfoto1 Loc: San Jose, Calif. USA
 
Bloke wrote:
I just finished upgrading my LR CC this morning, opened the new version and set it to export 37 images which I had finished editing last night. Went to the mailbox, got my mail, read it, dealt with it, came back to the PC, and LR was 22% complete. In all, it took nearly 30 minutes to complete the export process. I say complete, because it missed one of the images. I got an error box saying it failed to export 1 image with an unspecified error. I set it to export just this single image, and it has been running for more than 5 minutes so far, with no movement on the progress bar... Trying to select the image, every time I clicked on anything, LR went "not responding" for several seconds before doing anything.
Something is not right here...

Anyone else have this kind of problem?

Oh, I should add that my system is running at 4% CPU, 29% memory, and 60% disk usage.
I just finished upgrading my LR CC this morning, o... (show quote)


Did you reboot after the upgrade was installed?

Often there is a lot of left over "stuff" after an install or upgrade, things may not work correctly until a reboot clears things out.

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Jun 23, 2016 20:02:28   #
rgrenaderphoto Loc: Hollywood, CA
 
Bloke wrote:
I cannot for the life of me figure out why or how a file - just sitting on the drive - can slow a system down as catastrophically as it did to mine.


If some Windows process thought the file was in use or open, then system operation could be slowed to a crawl. I've seen it happen with backup software.

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Jun 23, 2016 20:06:18   #
Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)
 
Bloke wrote:
Lots and lots... There are 483GB free on a 2TB data drive.


So your drive is 75% full. only 25% free space. You should be thinking about clearing out some files from that drive. 30% or better will let it perform better and last longer. But I don't think it is the source of your problem.

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Jun 23, 2016 20:22:51   #
JimH123 Loc: Morgan Hill, CA
 
Bloke wrote:
I just finished upgrading my LR CC this morning, opened the new version and set it to export 37 images which I had finished editing last night. Went to the mailbox, got my mail, read it, dealt with it, came back to the PC, and LR was 22% complete. In all, it took nearly 30 minutes to complete the export process. I say complete, because it missed one of the images. I got an error box saying it failed to export 1 image with an unspecified error. I set it to export just this single image, and it has been running for more than 5 minutes so far, with no movement on the progress bar... Trying to select the image, every time I clicked on anything, LR went "not responding" for several seconds before doing anything.
Something is not right here...

Anyone else have this kind of problem?

Oh, I should add that my system is running at 4% CPU, 29% memory, and 60% disk usage.
I just finished upgrading my LR CC this morning, o... (show quote)


How is your anti virus SW doing? There are all sorts of bad things that can infect a computer. Malware, spyware, adware, on and on. And once infected, they do bad things and can be very hard to get rid of. I had to recently reinstall Windows 10 after an infection had rendered the PC close to non-funtional. Now, the story here was that I spent hours on line with Microsoft trying to resolve the problem with no success. Then tried www.reimage.com and got one of their tech experts to look at it. He figured out how to reinstall Windows 10 without losing most of the Apps, and now it is working like a champ.

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Jun 23, 2016 22:30:12   #
Bloke Loc: Waynesboro, Pennsylvania
 
amfoto1 wrote:
Did you reboot after the upgrade was installed?

Often there is a lot of left over "stuff" after an install or upgrade, things may not work correctly until a reboot clears things out.


I rebooted about 20 times during the day I was struggling with this...

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