US Warranty
Dec 3, 2014 16:22:48 #
I thought I might elicit comments from the community on this topic.
I have a new Nikon camera on order from a vendor with whom I have not dealt before and whose review, I found out later, is not stellar. The camera was sold at the fair market value but included a bundle of items that made it fairly attractive.
I wrote Nikon and asked how I could ascertain whether the camera was grey-market or not after I received it (I thought the S/N would give that away upon registration). Nikon's answer is that the only way to determine whether a camera is a grey-market or US unit is to send it in to Nikon service.
This, I assume, is known to all vendors and makes the consumer quite vulnerable to fraud or misrepresentation. So if a less than honest vendor sends you a grey-market camera at fair market price, you would not know it unless/until you send it in to the service department?
I have a new Nikon camera on order from a vendor with whom I have not dealt before and whose review, I found out later, is not stellar. The camera was sold at the fair market value but included a bundle of items that made it fairly attractive.
I wrote Nikon and asked how I could ascertain whether the camera was grey-market or not after I received it (I thought the S/N would give that away upon registration). Nikon's answer is that the only way to determine whether a camera is a grey-market or US unit is to send it in to Nikon service.
This, I assume, is known to all vendors and makes the consumer quite vulnerable to fraud or misrepresentation. So if a less than honest vendor sends you a grey-market camera at fair market price, you would not know it unless/until you send it in to the service department?
Dec 3, 2014 16:29:24 #
Scary no protection.
Saw this on another topic on UHH.
http://www.uglyhedgehog.com/t-264950-1.html
http://nikonrumors.com/2014/07/08/nikon-d800e-for-2399-99-on-ebay.aspx/
Saw this on another topic on UHH.
http://www.uglyhedgehog.com/t-264950-1.html
http://nikonrumors.com/2014/07/08/nikon-d800e-for-2399-99-on-ebay.aspx/
Dec 3, 2014 16:37:42 #
casyjones3
Loc: Bronx NY
Did you try to register it on the Nikon website? All my Nikon gear registered with no problem on there website and any time I needed them to do adjustments it was done. So I would try to register it on there site.
Dec 3, 2014 16:40:03 #
If you purchased it new, wasn't there a warranty card in the box? This ought to indicate whether it is grey market or an official import.
Dec 3, 2014 16:44:44 #
RWR
Loc: La Mesa, CA
Don't you people bother to read the post? Pretty hard to register the camera before you get it.
Dec 3, 2014 16:44:51 #
Who's the vendor, and what camera did you order?
If it hasn't been shipped yet, cancel the order.
Bob
If it hasn't been shipped yet, cancel the order.
Bob
Dec 3, 2014 16:45:52 #
RWR wrote:
Don't you people bother to read the post? Pretty hard to register the camera before you get it.
:thumbup: :thumbup: :thumbup:
Dec 3, 2014 18:06:29 #
HelGol wrote:
I thought I might elicit comments from the communi... (show quote)
I find that answer from Nikon shocking. One thing I'll do in the future is print out the page where the vendor states it is a U.S. warranty.
As I understand it Nikon is even more stupid about this. Not only will they not warrant a non-US camera in the U.S., they won't even work on it.
Please tell me that isn't true!
Dec 4, 2014 07:10:16 #
I find it hard to believe that Nikon doesn't know where they sent their cameras by the serial number. Are Nikon cameras built differently for each country so they have to inspect it???
Dec 4, 2014 08:00:22 #
MtnMan wrote:
I find that answer from Nikon shocking. One thing I'll do in the future is print out the page where the vendor states it is a U.S. warranty.
As I understand it Nikon is even more stupid about this. Not only will they not warrant a non-US camera in the U.S., they won't even work on it.
Please tell me that isn't true!
As I understand it Nikon is even more stupid about this. Not only will they not warrant a non-US camera in the U.S., they won't even work on it.
Please tell me that isn't true!
It is true, if you buy a Grey Market camera bound for Japan, you would need to send it to Japan for any repairs. Kind of negates the deal you got....right?
Dec 4, 2014 08:03:33 #
Although I have never tried this, I hear you can get it worked on, just not under warranty. You will need to pay for any repairs.
Dec 4, 2014 10:51:30 #
HelGol wrote:
I thought I might elicit comments from the communi... (show quote)
Is there not some warranty card or document stating USA warranty? Items I purchase come with some warranty stating it is USA.
Dec 4, 2014 11:06:03 #
This is just the point: According to Nikon, the only way to tell if it is a US or Import camera is to send it to their service department.
Here is the quote from Nikon Technical Support:
"The only 100% way to determine whether a product is US or gray market is to send it in to the service facility. There they have a way of finding out whether a product is US or gray market. If you have any further questions regarding Nikon products, please feel free to contact us."
So the S/N or US warranty card do not necessarily guarantee that it is a US model. I find that incredible.
Here is the quote from Nikon Technical Support:
"The only 100% way to determine whether a product is US or gray market is to send it in to the service facility. There they have a way of finding out whether a product is US or gray market. If you have any further questions regarding Nikon products, please feel free to contact us."
So the S/N or US warranty card do not necessarily guarantee that it is a US model. I find that incredible.
Dec 4, 2014 11:12:11 #
Leitz
Loc: Solms
HelGol wrote:
This is just the point: According to Nikon, the o... (show quote)
I believe a US warranty card contains the lens' serial number, which should be proof that it is indeed a US model.
Dec 4, 2014 11:18:39 #
Leitz wrote:
I believe a US warranty card contains the lens' serial number, which should be proof that it is indeed a US model.
It does, and there is also a seal on the outside of the box that states 5 yr. warranty.
Bob
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