I uninstalled the 32 bit version of PSP X6 Ultimate and the ran the install from the download. I set the compatibility to Windows 7 and selected the option to install both 32 and 64 bit versions. They installed without problems.
The main point is there was something corrupted in my OS or some malware that caused the original install problems. Thanks for all the help.
Michael,
I have a download version. It is working in 32 bit mode so I will leave it alone for now.
Michael,
Another reason I was questioning is Corel installed in the "Program Files (x86)" sub directory rather than the "Programs Files" sub directory. However, this may be the result of the service tech. I noticed he set the compatibility mode to XP sp3 when he started the install program.
If I reinstall in the Windows 7 mode will this create a problem again?
Thanks to both Brian and Michael, I finally gave up and had the computer professionally cleaned and tuned by Advanced Tech Support. It took a few hours on line to get working correctly and Paintshop Pro X6 Ultimate running. I have only edited a few photos, but everything is working. I was able to install FaceFilter 3 without problems.
One added question, I downloaded the 64 bit version but the desktop icon has a 32 bit insignia. Is the 64 bit version a true 64 bit program?
Thanks again
Jack
Thanks GP,
I uninstalled .net and ran a system repair program to clean up. Rebooted and installed .net 4 from MS updates along with 13 updates to .net 4. Install stopped at same spot.
Thanks Brian,
I ran several for fee system analysis and repair programs, ran ccleaner and
checked for any MS updates. then update failed at same point. Then I stopped services and processes I knew were not critical; monitoring programs, system tray, disconnected from the internet and turned off antivirus. I ended up with 12 to 15 processes running. The PC was still functional. The install still failed at the same point. I will go back and install a back up from a year ago.
I appear to be the first to have an install problem with paintshop pro x6 ultimate. I am using an up-to-date Windows 7 OS and logged in to an admin account.
The install starts and extracts the files and folders. The EULA screen appears. I check the accept box and the Next button becomes active. When I click the next button the install hangs.
In several attempts the error message was "Error 1719: Windows installer could not be accessed." Ran cmd.exe as admin; then executed >net start MSIserver. Server started OK. Ran install again - still hangs at EULA <Next> click.
I uninstall PSP X5 ultimate. Reinstalled PSP X6 Ultimate same hang at EULA <Next>.
Tried to reinstall PSP X5 and it hangs at EULA screen.
Downloaded ErrorEnd software to repair system. Fixed many system "errors". Ran PSP X6 Ultimate install, still hangs at EULA screen.
Tried to contact Corel, but could not find any help for PSP X6 only PSP X5. Any suggestion of what to do next. I do not want to switch software. I have used every version since it first came out.