RonDavis wrote:
Some advice requested. I’ve been running Lightroom 6.14 since 2016. AS most LR user may know, this version program is the last stand-alone-Perpetual License, no longer offered by Adobe. I also run Photoshop Elements 2021 alone and as a plug-in. PSE is the other stand-alone / perpetual license from Adobe. OK, so here’s what’s going. Today when I started the LR program, a pop-up window appeared asking to log-into Adobe with password; another pop-up ask, “License This Product” (by entering my license key codes) …or run the TRIAL version of LR for 7 Days? Yikes! (I also experienced the same sign-in issue with PSE).
Now, I must log-in to activate and log-out to deactivates the programs. I been running these programs for years (off-line) without signing-in/out. LR 6.14 has been reliable…until now. I don’t use a cloud account for application or storage…so why is this necessary now?
Fortunately, I was able to find my password to sign-in to “my account” and enter the license keys to activate the program. Lucky, because I haven’t done this for a very long time since I “own” the perpetual, stand-alone licenses. Signing-in connects these programs to the internet, which I shouldn’t have to do and don’t want to do! AND….it gets worse. Now I have to accept/click the terms of agreement on a link page that states that Adobe “leases” these programs. My account was created when I registered these products with Adobe. The product information can be seen with the purchase amount on My Profile page.
Yes, I contacted Adobe Customer Service immediately (3 times today). After waiting a considerable amount of time, the first 37 minute conversation didn’t resolve anything. The agent just looked up my account and confirmed my ownership of LR and PSE. I was transferred to another special agent, and waited 2 minutes on hold. Then, as I was speaking to the agent, the phone connection was dropped mid-sentence, after 6 minutes. I called back, but could not reconnect…..no one answered. This problem is unresolved and I’m still pursuing a resolution. But I think I’m going to experience more frustrating wait times☹
Has any other LR 6.14 Users had a similar issue?
Some advice requested. I’ve been running Lightroo... (
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If you're considering replacing lightroom then have a look at exposure 6. It has a very similar user interface to LR and reasonable cost to purchase ($129). It includes layers and masking tools as well. Try a 30 day trial to the full version of the S/W. There's also coupons online which will save you $10.