Smart people NEVER buy an inkjet printer to save money. It isn't about that at all.

If you buy an inkjet printer, you want the following:

IMMEDIACY — You need a print RIGHT NOW.

PERMANENCE — You need ultimate print longevity with freedom from fading five times better than silver halide chromogenic prints from traditional photo labs, as tested by Wilhelm Imaging Research.

PRIVACY — You have subject matter that must be kept away from the general public. Maybe it's corporate trade secrets like the next iPhone, or maybe it's porn or spy work. Printing your own can keep the prints within a limited circle of confidants, whatever your purpose.

SUBSTRATES — You want to print on all sorts of different papers, canvas, art board, and maybe other surfaces.

COLOR and TONE — You manage your own color from end to end to make stunning art prints for sale or exhibition. There is no technology better than pigment inkjet printing for that purpose. It offers the widest possible tonal and color gamut when you print from 16-bit files, straight out of Lightroom Classic or Photoshop.

CONTROL — This is really a summary word. "Inkjet printing" are the last two words in the control freak's photo printing vocabulary.

Frankly, good pigment inkjet printing is the most EXPENSIVE form of photo printing most of us will ever do. IMHO, it is also the most satisfying.

I ran the digital departments of a major portrait lab for five years. Our inkjet prints were made on three 44" Epson printers. They were the highest quality prints we sold, and they were five times more costly to make and buy than silver halide prints. We made them only in sizes larger than 12x18 inches. Yet those printers ran 20 hours a day or more in peak season, printing class composites for senior classes, fraternities and sororities, sports teams, bands, and other groups, and for high school and college senior portraits. They were capable of subtle color and tonal gradations not possible with any of our conventional silver halide equipment, whether optical or digital.

Don't buy inkjet to save money. You'll be sorely disappointed in how costly it is, if you do.

One more note: DO manage color with proper tools. It can save you a fortune in inks, paper, and time consumption. Calibrate a worthy graphic arts monitor with a color calibration kit once a month. Test it to match your printer closely. Then enjoy the best prints you've ever seen.

I have heard some stories about SR-71s.

I read where one pilot said they could cross the US in 3 hours. Less if they had to. This works out to 1000 mph or faster. Believable.

Watched a slide show on US military birds. Even had photos of an SR-71 cockpit. He pointed at the dash and said that funny little mark on the airspeed indicator was mach 3, and there was more beyond that. 750 x 3 is 2250 mph. Wow!

Was told that one left an air show in England. It ran out of fuel over Prudo bay in Canada and glided to a landing in Dayton, Ohio.

Coming home from work one summer evening about 10 years ago, a contrail in the making caught my eye. Coming from the west, making a very, very large turn to the south, very high, very fast. I pulled off in a driveway to watch. It was all over in less than 5 minutes. What was it? I don't know. It was too high to tell. Eye witness fact.

So an hour and four minutes to cross the US I will believe because all indications have pointed to that 3000 mph capability.

Maybe something is obstructing the larger size paper, near the edges.

Or perhaps the rollers that drive the paper need cleaning, are starting to slip with the larger, heavier paper.

It sounds to me as if you got a support person who is completely unfamiliar with the printer, since he didn't even know what size paper it uses. But I'm not a lot better, because I don't have a Pro 1000. I have seen those problems with other printers though.

Do you have any printer repair shops in your area?

Julian, Here's how the Epson outperformed my former favorite ... Canon, and then HP.

Neither of the two mentioned brands included a CD of the print drivers. Neither. So I first bought the Canon, and followed their direction to go to the Canon website for the print drivers. really? At their website, my model was not listed, anywhere. Then I tried calling them. The recorded message said I had to apply for a Canon account, which I did. On my next call, back to the same "customer service", the recorded message instructed me to tell them the phone number I used to join. I gave it, and the next outgoing message said my "one year of customer service had expired". During all this trip, there was no way to actually talk to a human. Done with Canon.

Then the HP, and by the way, this would have been a $400 inkjet printer. At MicroCenter, standing next to the salesman was an HP REP. I told them I would not purchase it unless there truly WAS a CD enclosed with print drivers. The rep knelt on the floor and tilted the big box. "Yes", he said, it has an enclosed cd with print drivers. I was also told that I should connect the HP to the internet via a direct line. I didn't have one where the printer would go, so I purchased an either net hub, and two additional cables that would be needed. At home, opening the box, I found (a) NO cd with printer drivers, and then (b) the big printer had no receptacle for an either net cable. Double lie, and no printer to use. Return back to MicoCenter. On that trip, there happened to be an Epson Rep. He not only assured me that a cd with print drivers would be enclosed, but he opened a box to show it to me. At home, I was able to install it, and it works just fine. I'm totally done with Canon printers and HP printers.