TheShoe wrote:
With the price of Topaz Photo AI on sale, I thought I would try it out. Three days later, I have yet to be able to use it. The symptom is always the same, it displays a two-line progress screen that says:
Loading …
Reading Metadata
That is all it ever does.
• I have tried loading in JPGs, TIFFs, and raw files from 3 different supported cameras and 1 scanner. No help.
• I have uninstalled the app, cleaned up the stray files left behind by the UI, deleted the old download, deleted temp folders, emptied the trash folder, downloaded and installed a fresh copy of Topaz, all to no avail.
• Since it never successfully reads the Metadata I checked for different versions of Exiftool.exe. There were three versions, no two with matching lengths, I got rid of the two that were not in the Topaz folder. The result – the same.
I am sure that the above is just a representative sample, but this ordeal has used up so many brain cells that can’t remember everything I did. And yes, I have contacted Topaz Support. They said that the second bullet (above) would solve the problem, so I tried it for a third or fourth time.
The only other thing I can think of is the there might be something in a DLL; however, that is something that is not in my skill set.
Does anyone have a suggestion for how I might solve this conundrum?
Configuration:
Ryzen 5 5600x, 6 cores, 32G,
3 TB SSD, 1TB HDD
GPU - AMD Radeon RX6700 XT, 12
O/S – Windows 10 (up to date)
With the price of Topaz Photo AI on sale, I though... (
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Are you using it as a standalone or as a filter in a raw operator like Photosghop .? i use it both ways never had a problem . I mainly use it in the current version of Photoshop . The filters are in the filter drawer of photoshop top row of Photoshop ,both Sharpen AI and Denoise AI . Gigapixel is in a different location in File drop down , Automate , Gigapixel . Also in your preferences Under Performance make sure you have checked the [Use Graphics processor] then click on Advanced settings make sure all boxes are checked ,Use open CL ..Not sure what Raw operator orv editing engine you are using .