Smokey66 wrote:
Matte is flat, and one shouldn't have to clarify that they want 'flat' matte, when they mean the exact same thing. Not having had a look at the ordering site for your photos, I can't say who might be at fault, but as someone who sells paint for a living, I can assure you that there is no wiggle room when it comes to paint. Matte paint is flat.
By the way, I print on Epson Exhibition Matte canvas, and it is flat.
A paper called matte that has a sheen should not be called matte.
I agree. Dictionary definition should apply:
matte paint; a matte complexion; a photograph with a matte finish.
2.a dull or dead surface, often slightly roughened, as on metals, paint, paper, or glass.