Sony A7RIII freezing issues
Oct 31, 2018 07:54:36 #
Oct 31, 2018 09:48:40 #
I just looked him up, and his work is amazing, but do you think he's a bit too famous to be bothered with my issue? Is there a trick to reaching him as a Sony shooter?
Oct 31, 2018 09:52:43 #
I have a Sony A7III and ran into a different but similar problem. The camera would not turn on. I had to remove the battery and pu it back in -then the casmera functioned normally. My son. a Canon user, replaced the lens and all worked properly. The lens I had on was a E mount but for APSC. Putting on the proper E Mount or FE lens on has "solved" the problem. Weird!
Oct 31, 2018 11:12:04 #
Brian is never too famous to be bothered with mine/your issues. He is a down to earth guy and will get back within 24 hours. He breads, eats, lives and loves photography and best of all helping others learn the craft!
Oct 31, 2018 11:13:19 #
I read with interest your problem with freezing on your sony A7R111 I have sony A99M2 and A77M2 had no trouble as yet,I will like to have the email of Brian Smith,sony is under represented in Cincinnati.Ohio.Thanks
Oct 31, 2018 11:16:27 #
Oct 31, 2018 11:28:53 #
mrjcall wrote:
The only sound the a7rIII body makes besides shutt... (show quote)
Never, ever had that issue with my A7RIII or any Sony A7Series camera. Maybe the sensor cleaning mode activating. But IMHO send it in under warranty and let them diagnose and correct any issue. FYI my Sony gear has been every bit as reliable and sturdy in heavy use as any of my previous Nikon and Canon gear, so I don't think that is the issue in general. Every camera brand can have a problem once in awhile, just the law of averages. Keep us informed please, thanks.
Oct 31, 2018 13:50:13 #
Call Sony directly. Tell them what is happening and get their recommendation for proceeding, remember it is still under warranty.
Oct 31, 2018 14:13:22 #
chapjohn wrote:
Call Sony directly. Tell them what is happening and get their recommendation for proceeding, remember it is still under warranty.
Oct 31, 2018 15:02:53 #
Thanks everyone for your help, I really appreciate it! To my surprise Brian Smith actually responded to my email within a few hours, which I think is amazing. Unfortunately, however, he had never heard of the problem, and thought it could be a third party battery issue, but I'm only using the Sony battery that came with the camera. So, my next step is to call Sony for direction on what to do next.
Oct 31, 2018 17:31:58 #
Pat F 4119 wrote:
Thanks everyone for your help, I really appreciate it! To my surprise Brian Smith actually responded to my email within a few hours, which I think is amazing. Unfortunately, however, he had never heard of the problem, and thought it could be a third party battery issue, but I'm only using the Sony battery that came with the camera. So, my next step is to call Sony for direction on what to do next.
Nov 26, 2018 02:26:52 #
I have seen Brian Smith's name mentioned several times on this site,do you have any contact info for Brian? Thanks
Nov 26, 2018 02:37:06 #
Nov 26, 2018 06:24:31 #
Thanks Heather. I was able to reach him and he was very responsive. Looks a firmware update may have done the trick. Thanks for your help!
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