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Nikon Support ?? Ha Ha Ha! You'll love this from these high-handed #$%
Nov 13, 2018 07:04:40 #
DaveyDitzer wrote:
If the S/N were not valid, wouldn't the person at Nikon have a registry to determine that. I didn't ask their opinion to buy a lens. I just asked if they would repair it if that were ever necessary.
Two things... first the serial number on the barrel isn't necessarily the best resource... secondly... Nikon's "initial" phone people are quoting from a script. I used to be a part of Nikon's "Nikon Professional Services (NPS) group. They deal ONLY with Nikon professional photographers that are members. Occasionally (like during the Christmas / holiday rush period, we would also deal with "escalated" questions. But, primarily the answer given was the correct one. Nikon does need to have the lens come in and be verified by other means as many 3rd party sellers (etc.) are changing the worn out guts on valid barrels to cheep knockoffs and then trying to get Nikon Service to "fix" the issue. Nikon is responding by wanting to see the actual product to A: verify if it is authentic or not. and B: if it isn't authentic, gather info to go after the people performing the fraud. If the lens was tampered with, Nikon would then ask for more information about where it came from, who worked on it last, etc.
Nov 13, 2018 07:11:27 #
DaveyDitzer wrote:
I am looking at a lens on Ebay. The seller promptl... (show quote)
I wish Nikon would cut the crap and repair their products regardless of where they were purchased. I know they are trying to protect their usa sales channels (even though many of their "authorized distributors" sell gray such as B&H even) and repair centers are costly but flat out refusing to support gray market is bad customer service - at least charge a differential or "penalty" repair surcharge. Of course you can always send it to an international repair center - find out where the product's intended market is. If it has the "Nikon" name on it they should service it. I've found that on eBay Nikon products from Japan are of generally high quality - look for a return/refund policy just in case.
Nov 13, 2018 07:14:38 #
DaveyDitzer wrote:
I am looking at a lens on Ebay. The seller promptl... (show quote)
This topic has come up many times, and the answer is always the same. Oddly, the S/N itself cannot tell Nikon whether an item is gray market or not. I think rather than being stinky service, it is just reality.
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Nov 13, 2018 07:16:32 #
chrisg-optical wrote:
I wish Nikon would cut the crap and repair their products regardless of where they were purchased.
Nikon will, but Nikon USA will not. It is Nikon USA that imports, sells, and repairs the cameras under warranty. If they do not make money selling an individual camera, then they lose money by repairing it under warranty.
Nov 13, 2018 07:18:38 #
dcampbell52 wrote:
Two things... first the serial number on the barre... (show quote)
Thanks. That makes sense.
Nov 13, 2018 07:20:15 #
Does the seller have a receipt from where it was purchased? If so, you can goggle the website and see if they offer US factory Warranty!
Nov 13, 2018 07:57:57 #
DaveyDitzer wrote:
It's a US seller, but he got it as a gift so the origin is unknown. I have other lenses that start with a US. Apparently Nikon has no on line ready reference tool or the respondent didn't know how to use one.
Ask him to send you a photo SOOC. (NO stripping of exif data), "so you can see the quality of the photos".
Open that photo in PSE or Photoshop and under File -> File Info -> Camera Information, you'll find the brandname, model and Serial number of the camera the photo was taken with.
This works at least for Olympus and Canon camera.
If nothing else, it will at least tell you if the serial numbers in-camera and on the outside, are the same, or the one on the camera body has been messed with.
Nov 13, 2018 08:02:11 #
Lots of speculation and advice about nothing. If you want and like the lens just but it. If you ever need repair, as it has no warranty, there will be many places for repair. "You have nothing to fear, but fear itself".
Nov 13, 2018 08:03:57 #
jerryc41 wrote:
Nikon will, but Nikon USA will not. It is Nikon USA that imports, sells, and repairs the cameras under warranty. If they do not make money selling an individual camera, then they lose money by repairing it under warranty.
I understand what you are saying but I am not saying under warranty, but rather at cost (time + materials) + grey market penalty. They just flat out refuse to support their non-usa products in the usa (with a few exceptions as I understand it).
Nov 13, 2018 08:24:23 #
If Nikon can't issue certificates to the camera store on equipment and the seller forward to the buyer, then they can expect this criticism. I register that info with the manufacturer and if I found them refusing to service it?
Nov 13, 2018 08:30:05 #
DaveyDitzer wrote:
Some of you may be right. I might have reacted too precipitously. Just spent too many hours over the last few days talking with phone reps (medical, business customer service reps, etc.) who lacked a lot of knowledge that they should have had. getting frayed in my old age. Time to eat some crow!
Kudos for owning that. Happens too infrequently in our world.
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Nov 13, 2018 08:41:49 #
nikonbug wrote:
Kudos for owning that. Happens too infrequently in our world.
Second that.
Nov 13, 2018 08:54:27 #
Woodworm65
Loc: Lombard, IL
As with the case of many subjects on this site a lot of people have a tendency to open mouth and insert foot and in some case's they need surgery to remove their head from a certain orifice you summed it up in your comment jump on the horse before it saddled and out of the barn.
Nov 13, 2018 09:08:17 #
That's interesting, Bill. From information on a serial number site, 2 indicates Japan. 3 indicates USA. That is for bodies.
http://www.dslrbodies.com/cameras/camera-articles/nikon-camera-serial-numbers.html
From the article, some of the lower production quantity pro cameras start with 2 regardless of intended country.
--Bob
http://www.dslrbodies.com/cameras/camera-articles/nikon-camera-serial-numbers.html
From the article, some of the lower production quantity pro cameras start with 2 regardless of intended country.
--Bob
billnikon wrote:
Because, Nikon product service is a benefit of buy... (show quote)
Nov 13, 2018 09:38:05 #
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