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D850 - loss of power
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Sep 11, 2018 11:43:13   #
OnDSnap Loc: NE New Jersey
 
I use Nikon grips on 4 of my 6 bodies, D7000, D7200, D750, D500, obviously not on my D3s & D5). Selling the first 3 to make room for the 850. Never had an issue with any. With D850 ordered w/grip I'm a bit concerned now and will be following this post.. The popping noise OP stated would be my biggest concern. Certainly sounds like a short.

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Sep 11, 2018 12:15:38   #
allanwalls Loc: Fairhope, Alabama, USA
 
I share your concern, Doug. I was thinking this was a contact issue in the battery bay, or possible the contacts in the battery grip, but the popping sound really bothers me. I have been shooting with Nikon DSLRs from day-1 and I have never heard such an ominous sound from any of my cameras. It does sound like a muted spark. I even started sniffing the camera when it was making this noise, to see if I could smell burning (I couldn't). I guess the weather sealing would keep any smoke inside, like it keeps water vapor out.
One of the reasons my confidence in Nikon is at an all-time low is because they just don't communicate with the people who buy their cameras. I have written a couple of letters to the company to get more information on what the technician found and get details about the repair, but I've never received a reply. Nikon really needs to think about upping their customer service game. I would not be surprised to find out that Sony's mirrorless business is booming, in part, because long-term Nikon users have given up on the company's product support.
I really appreciate all the helpful and supportive comments from this awesome community. I will certainly keep everyone posted on the outcome of this frustrating episode.
Allan

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Sep 11, 2018 12:40:37   #
DaveO Loc: Northeast CT
 
OnDSnap wrote:
I use Nikon grips on 4 of my 6 bodies, D7000, D7200, D750, D500, obviously not on my D3s & D5). Selling the first 3 to make room for the 850. Never had an issue with any. With D850 ordered w/grip I'm a bit concerned now and will be following this post.. The popping noise OP stated would be my biggest concern. Certainly sounds like a short.


The OP stated he had the issue without a grip as well.

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Sep 11, 2018 14:48:58   #
Largobob
 
wolfman wrote:
I've used non Nikon grips on the D800 & D810 for over 2 years now, without any problems.


I have a Nikon MB-D12 battery grip for my D810. Has NEVER worked. Called Nikon support for help. After trying all kinds of resets, etc....still doesn't work. Makes an interesting paperweight.

(PS: I bought the camera, gently used, from a UHH member.....the grip was thrown in so I can't complain.)

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Sep 11, 2018 15:32:04   #
Wmetcalf Loc: Rogersville, Mo
 
OnDSnap wrote:
I use Nikon grips on 4 of my 6 bodies, D7000, D7200, D750, D500, obviously not on my D3s & D5). Selling the first 3 to make room for the 850. Never had an issue with any. With D850 ordered w/grip I'm a bit concerned now and will be following this post.. The popping noise OP stated would be my biggest concern. Certainly sounds like a short.


Sounds like an intermittent open to me.

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Sep 11, 2018 15:56:04   #
sr71 Loc: In Col. Juan Seguin Land
 
allanwalls wrote:
Good day all.
I am posting these comments to see if anyone else has experienced D850 problems similar to mine. I would be very interested to hear how the issue was resolved for other Nikon users.
About 6 weeks ago, at the beginning of a shoot, my D850 suddenly and completely lost power. The camera was completely dead, as evidenced by the blank top LCD screen. I was using a new 24-70mm f/2.8, a freshly charged Nikon EN/EL-15a in the camera and a freshly charged EN/EL-18b in the MB-D18 battery grip. Nothing would revive the camera. After returning home I removed and tested the batteries, which were all fully charged, and removed and replaced both the XQD and SD (UHS-II) cards. The camera came back on when I replaced the camera battery (without the MB-D18) and remained on for several test shots before suddenly losing power entirely. I cleaned all battery terminals and battery contacts in the camera and tried to get the camera to turn on with 6 different, fully charged, OME Nikon EN/EL-15a batteries. I sent the camera back to Nikon for repair.
Two weeks later the camera was returned with a note saying that the camera had been cleaned and tested and was working properly.
After about 10 minutes of use the camera died again. I once again went through the battery/card replacement process. Occasionally the camera would power up for a short while, but it would inevitably lose all power within seconds or minutes. When the camera did power up, I could now hear a distinct, soft popping sound coming from the top of the camera. This popping sound would coincide with the top LCD screen flickering, right before all power was lost. So, within 4 hours of getting my D850 back, it was repackaged and on its way back to Nikon. So far I have spent $220 on shipping and insurance.
It has been a couple of weeks since Nikon took receipt of the camera but, other than an email to tell me they had the camera, I haven't heard from them.
The D850 has been a real letdown so far, and I am very disappointed with Nikon's service department. Part of my frustration stems from this not being my first rodeo - last year I had another brand new Nikon DSLR that required multiple round trips to the repair shop before they were able to diagnose a defective shutter and replace it.
If anyone else has experienced this apparent "dead battery syndrome" with the Nikon D850, please let me know what was found and what was done. Most importantly, please also let me know if your D850 has had any additional electrical problems after repair.
Any feedback would be most appreciated. Thanks, Allan
Good day all. br I am posting these comments to se... (show quote)

..

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Sep 11, 2018 16:25:20   #
capmike Loc: New Bern, NC
 
Okay, Not the exact same issue, but a little similar. My D 850 occasionally when I go to check my image on the lcd, no image. Several tries, no luck. Power on and off, no image. Remove the battery from my Nikon battery grip, reinstall, presto, images. Happens occasionally, always works again removing the battery in the grip.

Really, annoying for a camera of this quality.

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Sep 11, 2018 16:37:28   #
chrissybabe Loc: New Zealand
 
Not camera related but showing how weather (use) conditions can affect electronics. I used to maintain the computers in a large TV studio. They had a lot of HP desktops. Their building was air conditioned. The odd time when one of the HPs failed I would take it home for repair. Once I turned one on, there was a huge bang, and the power supply was fried. This happened several times, once within the studio when the aircon was off over the Xmas period. I did some (heaps) of research and found out that this particular model was prone to this happening. Turns out that a type of glue was used to fix power supply components onto the circuit board. After time the glue dried out and became porous and would absorb moisture. So when I took the PC from the aircon environment home to a higher humidity the glue would absorb moisture and promptly short out. So yes be very wary of environment conditions when troubleshooting especially when the fixing environment is very different from the using environment.

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Sep 12, 2018 05:52:49   #
OnDSnap Loc: NE New Jersey
 
allanwalls wrote:
I share your concern, Doug. I was thinking this was a contact issue in the battery bay, or possible the contacts in the battery grip, but the popping sound really bothers me. I have been shooting with Nikon DSLRs from day-1 and I have never heard such an ominous sound from any of my cameras. It does sound like a muted spark. I even started sniffing the camera when it was making this noise, to see if I could smell burning (I couldn't). I guess the weather sealing would keep any smoke inside, like it keeps water vapor out.
One of the reasons my confidence in Nikon is at an all-time low is because they just don't communicate with the people who buy their cameras. I have written a couple of letters to the company to get more information on what the technician found and get details about the repair, but I've never received a reply. Nikon really needs to think about upping their customer service game. I would not be surprised to find out that Sony's mirrorless business is booming, in part, because long-term Nikon users have given up on the company's product support.
I really appreciate all the helpful and supportive comments from this awesome community. I will certainly keep everyone posted on the outcome of this frustrating episode.
Allan
I share your concern, Doug. I was thinking this wa... (show quote)


Agree about the popping sound, as an example, my 4 yr old grandson dropped one of those Nintendo gamer thingies into the toilet, although he grabbed it right away the damage was done. The reason I bring this up is, after letting it dry out for weeks in a tub of rice, I dismantled it all and made sure all was dry. Re-assembled it, inserted the battery, and it turned on... but about 15 seconds it shut down with a low popping noise. Tried several times all with the same result. I went online looking for some answers and actually found what I was looking for. Apparently it was within the speaker system that was causing the popping sound. Supposedly fixable but would have required me to take apart the LCD screen to get to the speakers. Screw that, I bought him a new one but told him I fixed it. So he wouldn't think if he's not careful in the future and breaks something, good ole Gam (what they cal me) will just buy um a new one.

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Sep 12, 2018 05:53:57   #
OnDSnap Loc: NE New Jersey
 
DaveO wrote:
The OP stated he had the issue without a grip as well.


Understood Dave, thanks.

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Sep 12, 2018 07:36:54   #
DaveO Loc: Northeast CT
 
OnDSnap wrote:
Understood Dave, thanks.


Hoping that you don't have weather issues! You're close enough to the storm!

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Sep 12, 2018 08:50:01   #
OnDSnap Loc: NE New Jersey
 
DaveO wrote:
Hoping that you don't have weather issues! You're close enough to the storm!


I hope not either, I just finished rebuilding our shore house on LBI from Storm Sandy... Not again. I had just finished remodeling the entire inside 2 months before Sandy hit us. Took 5 yrs. to rebuild this time. Thanks to the state & insurance companies dragging it's feet.

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Sep 12, 2018 08:56:02   #
DaveO Loc: Northeast CT
 
OnDSnap wrote:
I hope not either, I just finished rebuilding our shore house on LBI from Storm Sandy... Not again. I had just finished remodeling the entire inside 2 months before Sandy hit us. Took 5 yrs. to rebuild this time. Thanks to the state & insurance companies dragging it's feet.


No need to do that again!

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Sep 13, 2018 01:11:30   #
Real Nikon Lover Loc: Simi Valley, CA
 
I had that problem on my D810 and I haven't sent it in for repair as I couldn't make the problem repeat itself after I re-seated the Nikon grip.

I use AA batteries in grip. I noticed the camera got very hot while using the EN battery in conjunction with the grip being connected. I shot with the grip and no EN battery and no heating up. I use the EN battery if the grip goes dead and don't have extra AA batteries in the bag.

Firmly seating the grip seemed to be the underlying cause of the power loss. Hasn't happened since.

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Sep 13, 2018 11:37:14   #
OnDSnap Loc: NE New Jersey
 
I spoke to a tech guy (repair man) at my camera store about it yesterday, he said it sounds like a capacitor...(if it doesn't have a CMOS battery). He wasn't sure if the 850 does or not. A capacitor would be drawing power from the general battery being used and that power would be stored in a capacitor for the CMOS. I've heard small capacitors pop and it makes sense to what he's saying. Being the 850 is so new, he hasn't had the time to explore one yet.

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