My daughter-in-law gave me a new Tamron 18-270 F/3.5-6.3 Di II VC PZD for Christmas to use on my Nikon D3300. Due to the frigid temperatures I have not had a chance to use it yet. I went to register the 6-warranty on the internet yesterday and was unable to complete the process because I didn't have the original sales slip (proof of purchase) to submit with the paper work. So I called Tamron Customer Service in the New York area this morning and explained that I didn't have the original sales-slip because the lens was a gift. The lady very rudely advised me that I could not register the 6-year lens warranty if I did not submit the original sales slip, regardless if it was a gift or not. I feel very reluctant to ask my daughter-in-law for the sales slip since it was a Christmas gift. The very rude Tamron CS rep said "Sorry, no proof of purchase, no warranty on the lens." I'm very disappointed there is no provision for registering a gift without the original receipt. But I am more disappointed at the rude attitude this CS agent displayed. It's very doubtful I will purchase a Tamron product in the future. Just a word to the wise, if you are buying a Tamron product or receiving one as a gift, you'd better get the original bill of sale or you can forget about their 6-warranty on their products.

Okay...There are a bunch of saying out there...'The Customer is Always Right'; 'It's the new normal'; 'She was having a bad day' 'Turn the other cheek' etc., etc., etc.
Bottom line Customer Service is Dead! Period! Why? Many theories. My explanation is we, the customer dosen't do anything about it. In this example, there were many good solutions to how the FIL should deal with it. Deal with it? I say no, until we, the consumer get real about this type of treatment we will be dealing with this again and again and again. Good Lens - yes, good price - probably - but does that give the manufacture the green light to treat us this way? Because Sigma does it, Nikon does it, Tamron does it - this is golden, this is it? Enough already. Just imagine for a moment, everybody who got an item as a gift that could not register it because of a lack of the original receipt took the item back. Now there's a statement! Everybody complains, nobody does anything about it - including me. Maybe 2018 I'll start standing up, speaking up, and take action.
One more thing...Six year warranty is a great selling point, but if a high percentage of consumers can't get their product registered for one reason or another, a lot less exchanges under warranty - bottom line dollars looking pretty good for the manufacture.

My daughter-in-law gave me a new Tamron 18-270 F/3.5-6.3 Di II VC PZD for Christmas to use on my Nikon D3300. Due to the frigid temperatures I have not had a chance to use it yet. I went to register the 6-warranty on the internet yesterday and was unable to complete the process because I didn't have the original sales slip (proof of purchase) to submit with the paper work. So I called Tamron Customer Service in the New York area this morning and explained that I didn't have the original sales-slip because the lens was a gift. The lady very rudely advised me that I could not register the 6-year lens warranty if I did not submit the original sales slip, regardless if it was a gift or not. I feel very reluctant to ask my daughter-in-law for the sales slip since it was a Christmas gift. The very rude Tamron CS rep said "Sorry, no proof of purchase, no warranty on the lens." I'm very disappointed there is no provision for registering a gift without the original receipt. But I am more disappointed at the rude attitude this CS agent displayed. It's very doubtful I will purchase a Tamron product in the future. Just a word to the wise, if you are buying a Tamron product or receiving one as a gift, you'd better get the original bill of sale or you can forget about their 6-warranty on their products.