B&H-stay alert when placing an order: Received my RX10 iii camera today as promised. One the offers on the web site was a free accessory kit that included a holster and SD card.

Sendai5355 Loc: On the banks of the Pedernales River, Texas

Received my RX10 iii camera today as promised. One the offers on the web site was a free accessory kit that included a holster and SD card. Evidently I overlooked clicking on this option and now I will have to go into town and purchase an SD card before I can try out my new camera. This was my first purchase from B&H. Next ime I'll check my order more closely before hitting the place order button.

PixelStan77 Loc: Vermont/Chicago

Sendai5355 wrote:

Received my RX10 iii camera today as promised. One the offers on the web site was a free accessory kit that included a holster and SD card. Evidently I overlooked clicking on this option and now I will have to go into town and purchase an SD card before I can try out my new camera. This was my first purchase from B&H. Next ime I'll check my order more closely before hitting the place order button.

I would call them and explain the situation. My sense is that they will help you out.

Mr Bob

B& H will make good on your situation. If you don't get immediate satisfaction you can go up the ladder or offer to return and buy from Adorama. You have a return policy of 30 days. Customer is always correct.

ken hubert Loc: Missouri

Mr Bob wrote:

B& H will make good on your situation. If you don't get immediate satisfaction you can go up the ladder or offer to return and buy from Adorama. You have a return policy of 30 days. Customer is always correct.

Bull!

rjaywallace Loc: Wisconsin

I believe there is a high level of liklihood that they will honor the terms of that offer. They have done similar things before - which is one of the reasons why UHH members hold B&H in such high esteem. Sendai5355, are you aware that UHH has a special contact at B&H? It does, UHH member "Hershel" is a senior member of the B&H staff whom you can contact via a UHH PM (private message) if normal Customer Service efforts don't succeed. /Ralph

abwaterbury Loc: Jerusalem, Israel

rjaywallace wrote:

I believe there is a high level of liklihood that they will honor the terms of that offer. They have done similar things before - which is one of the reasons why UHH members hold B&H in such high esteem. Sendai5355, are you aware that UHH has a special contact at B&H? It does, UHH member "Hershel" is a senior member of the B&H staff whom you can contact via a UHH PM (private message) if normal Customer Service efforts don't succeed. /Ralph

Thanks for the tip!

markjay

The customer is not always correct.
They may honor the sale - but that does not make you correct !

billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont

Sendai5355 wrote:

Received my RX10 iii camera today as promised. One the offers on the web site was a free accessory kit that included a holster and SD card. Evidently I overlooked clicking on this option and now I will have to go into town and purchase an SD card before I can try out my new camera. This was my first purchase from B&H. Next ime I'll check my order more closely before hitting the place order button.

YOU are a very silly person, have you not heard about there EXCELLENT customer service. All you need to do is call their excellent CUSTOMER SERVICE and explain what happened, they will then send you the free accessory kit. Silly you. CALL THEM.

rjaywallace Loc: Wisconsin

billnikon wrote:

YOU are a very silly person, have you not heard about there EXCELLENT customer service. All you need to do is call their excellent CUSTOMER SERVICE and explain what happened, they will then send you the free accessory kit. Silly you. CALL THEM.

Bill - Is it really necessary to degrade a UHH user who simply asked an honest question? You are the one being silly. /Ralph

billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont

rjaywallace wrote:

Bill - Is it really necessary to degrade a UHH user who simply asked an honest question? You are the one being silly. /Ralph

They asked for help, I gave them a very direct answer on how to solve their problem. And your problem is?

abwaterbury Loc: Jerusalem, Israel

billnikon wrote:

They asked for help, I gave them a very direct answer on how to solve their problem. And your problem is?

The problem is called common courtesy, just making a suggestion without calling names.

billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont

abwaterbury wrote:

The problem is called common courtesy, just making a suggestion without calling names.

Calling someone silly is bad. Which side of the bed did you get out of. Have some coffee and get on with life. You are way over reacting. Do me a favor and block me.

rjaywallace Loc: Wisconsin

billnikon wrote:

Calling someone silly is bad. Which side of the bed did you get out of. Have some coffee and get on with life. You are way over reacting. Do me a favor and block me.

I couldn't agree more, Bill. "Calling someone silly IS bad" <= to quote you.

digit-up Loc: Flushing, Michigan

ken hubert wrote:

Bull!

Care to elaborate on that? I have had no problems with B&H, and believe me, I have had many "Dealings" with them. I almost want to hear about whatever problem you've had, for the surprise factor. RJM

digit-up Loc: Flushing, Michigan

Sendai5355 wrote:

Received my RX10 iii camera today as promised. One the offers on the web site was a free accessory kit that included a holster and SD card. Evidently I overlooked clicking on this option and now I will have to go into town and purchase an SD card before I can try out my new camera. This was my first purchase from B&H. Next ime I'll check my order more closely before hitting the place order button.

Sooooo, what you're saying is. "Be alert only when shopping At B&H, cuz YOU DIDN'T pay attention to the listing, when YOU bought at B&H. Nasty B&H,,,eh?