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Adobe products and their lack of support
Jan 13, 2015 13:23:02 #
bsprague wrote:
It is there Jerry. You are just not looking in the right spot. When I do click Help or F1 in Lightroom it takes me to the internet with a page full of help.
http://helpx.adobe.com/lightroom/topics.html
The actual and official instruction manuals are there in .pdf and those are always searchable. They are in the left column. Screen shot attached.
http://helpx.adobe.com/lightroom/topics.html
The actual and official instruction manuals are there in .pdf and those are always searchable. They are in the left column. Screen shot attached.
Thanks!
Jan 13, 2015 13:50:17 #
Toxdoc8 wrote:
I have been a photoshop user for several years and... (show quote)
I'm amazed when I read things like this:
Adobe does not solve all problems for every user = they don't care.
Jan 14, 2015 14:32:23 #
Maybe they might have someone or place to contact seems to me that they jus don't care just buy the cc and go from there. Seem like there are a lot of other companies who want the business
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Jan 14, 2015 18:10:49 #
Don't need them to solve every problem, not a computer head but would be nice to get support when I need it and your comments were helpful but did not help to solve my problem. appreciate your responses though but I am not as computer literate as you are.
Jan 14, 2015 20:29:00 #
Toxdoc,
Can you ask your questions here? Several may be able to answer them.
Can you ask your questions here? Several may be able to answer them.
Jan 15, 2015 14:16:14 #
Seriously, tell me where to find the guy at Microsoft that will give you support for Windows XP. You have an outdated version of photoshop. LR6 is still supported, just not by dropping by. (It is the current version)
Did you have a previous version of Photoshop CS? I'm betting it cost you much more than $120 to upgrade/keep current. Those that call it "rented" just don't get it. Being able to stay completely up to date at all times, for such a small fee is an incredible service. The fact that they are making TWO programs available for $10/month is outstanding.
I don't work for Adobe, so I can say this with confidence. If you hate them soooo bad, why don't you just use another product? There are several to choose from.
Did you have a previous version of Photoshop CS? I'm betting it cost you much more than $120 to upgrade/keep current. Those that call it "rented" just don't get it. Being able to stay completely up to date at all times, for such a small fee is an incredible service. The fact that they are making TWO programs available for $10/month is outstanding.
I don't work for Adobe, so I can say this with confidence. If you hate them soooo bad, why don't you just use another product? There are several to choose from.
Jan 15, 2015 15:19:49 #
DavidPine
Loc: Fredericksburg, TX
I have contacted Adobe on several occasions and have found them to be very helpful. As far as the Creative Cloud goes, Adobe quickly addresses any bugs found and they quickly notify the users via update. If you are having a problem it is probably due to lack of knowledge. There are tons of videos on YouTube, Lynda.com, KelbyOne and lots of links here. Without a doubt, PhotoshopCC is the best editing program available today. I also use NIK, Topaz, PerfectPhoto Suite, DXO, Paint Shop Pro and others.
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Jan 15, 2015 15:21:52 #
What are you trying to say I don't understand. If you are saying it is ok to just drop the people who bought CS^ in favor of the ones who trent it then I think you need to rethink what you are saying
Jan 16, 2015 09:22:59 #
Toxdoc wrote:
What are you trying to say I don't understand. If you are saying it is ok to just drop the people who bought CS^ in favor of the ones who trent it then I think you need to rethink what you are saying
Not sure who you were talking to?
If it was me, what I'm saying is that if you chose CSx, then you purchased a product that is now outdated, just like Windows XP is outdated. XP is still the version of windows that most people compare all newer versions to. However, Microsoft doesn't support it any more.
I have older versions of other software, and when the new version comes out, they stop supporting it. They ARE a business, and they want people to keep updating.
The warranty runs out on a car doesn't it? You can still get it fixed, but not for free.
Jan 16, 2015 15:56:24 #
Cs6 is still the standard and no support if you don't us cc. The auto is still the new model
Jan 16, 2015 16:44:22 #
Toxdoc wrote:
What are you trying to say I don't understand. If you are saying it is ok to just drop the people who bought CS^ in favor of the ones who trent it then I think you need to rethink what you are saying
There are very few commercial software products on the market that will give indefinite free support for previous versions. You generally have to upgrade to the latest version or pay for a support agreement.
Jan 16, 2015 16:45:38 #
Toxdoc8 wrote:
Cs6 is still the standard and no support if you don't us cc. The auto is still the new model
No, CC is the current software. Not CS6.
Jan 16, 2015 19:04:23 #
Bugfan
Loc: Toronto, Canada
When I got my first PC there was always a support button in addition to a comprehensive help facility that we could go to. I admit that many took advantage of this by not consulting the manual first, which in those days was also on paper, but that comes with the territory. What was really nice was that you asked a question and within 24 hours you had a comprehensive answer.
Now we have user forums, knowledge bases, chats and a myriad of other things. Now when I have a problem, particularly one that is not easy to describe, I find I have to spend hours sifting through an ocean of FAQs and forums and in the end it's pure luck whether I find anything useful.
I remember a year ago some accounting software suddenly told me it was going to quite in 30 days. I looked into this and found the reasons none of which applied to me. So I needed a fix. That time I was lucky, I accidentally found a page that happened to address what I needed.
Most times I spend hours and sometime days trying to find a solution only to eventually give up in frustration and learn to live with the problem. Personally I don't think that's an improvement over how it used to be.
Software is getting ever more complex and support is becoming ever more rare. It's not only Adobe, they're all like that.
What I do find irritating too is that I have to be connected to the Internet. That's fine when I'm at home, but when I'm in the middle of a jungle or up on a mountain having the help facility try to wake itself up on the Internet is totally useless. Useless too is to do a search and get a lot of Internet links all of then commercial sites that will help you for a fee. Whatever happened to a comprehensive Help facility that is Free? I wonder if the software maker gets a kick bask for that support too.
But that's life. You buy your software and take your chances. And if you need to solve a problem you have to spend the hours and days finding the solution yourself instead of simply spending ten minutes asking a question and getting an answer a day later. Whatever time software saves us I find is consumed every time we need some help and have to go searching for it.
Now we have user forums, knowledge bases, chats and a myriad of other things. Now when I have a problem, particularly one that is not easy to describe, I find I have to spend hours sifting through an ocean of FAQs and forums and in the end it's pure luck whether I find anything useful.
I remember a year ago some accounting software suddenly told me it was going to quite in 30 days. I looked into this and found the reasons none of which applied to me. So I needed a fix. That time I was lucky, I accidentally found a page that happened to address what I needed.
Most times I spend hours and sometime days trying to find a solution only to eventually give up in frustration and learn to live with the problem. Personally I don't think that's an improvement over how it used to be.
Software is getting ever more complex and support is becoming ever more rare. It's not only Adobe, they're all like that.
What I do find irritating too is that I have to be connected to the Internet. That's fine when I'm at home, but when I'm in the middle of a jungle or up on a mountain having the help facility try to wake itself up on the Internet is totally useless. Useless too is to do a search and get a lot of Internet links all of then commercial sites that will help you for a fee. Whatever happened to a comprehensive Help facility that is Free? I wonder if the software maker gets a kick bask for that support too.
But that's life. You buy your software and take your chances. And if you need to solve a problem you have to spend the hours and days finding the solution yourself instead of simply spending ten minutes asking a question and getting an answer a day later. Whatever time software saves us I find is consumed every time we need some help and have to go searching for it.
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