Adorama pix
Jun 13, 2014 22:18:04 #
This is not a bash post this is a post about what happened with some prints I ordered from Adorama pix. My wife and I went to the Richmond zoo here in Virginia 2 weeks ago. I took countless imiges that day and was very excited about the shoot.I got home and put them on my computer just like we all do. All and all a pretty good shoot that day. There was a tiger there and I took several shots of this tiger it is my wifes favorite cat. I worked on it in lightroom 4 they came out pretty good when I was done editing. I decided to get some of these Tiger images printed. I sent them off to Adorama pix. They have always done a great job for me so I was looking forward to getting them back. As always the service was great the communication was great got an email in a few days saying my order has been shipped. When the pictures came to my house and I opend them I was shocked. The prints were Terrible. I have ordered many prints before including metal prints and all were fantastic. I then sent them off to another printer I have used before who also has done a great job for me and I wanted to compare prints. I got them back Today got home from work and opened them I was shocked again on just how good these came out and the difference between the prints. Now I ordered the prints the same way from both companies same paper color correction and even the finish. I am not one to complain but have always handled things diplomatically. I will be sending an email to adorama pix expressing my concerns and also find out if they have changed something in their process of printing. This does not mean that I would not order from their photography store I am very pleased with them and never have been done wrong. Maybe Adorame pix will make this right. :-( :-(
Jun 13, 2014 22:28:38 #
Adorama is big league and I'm betting their customer service is top notch...give 'em a call!
Jun 14, 2014 08:10:16 #
You might have called Adorama first, then posted your problem, or problem solved. I think they'll do right by you.
Jun 14, 2014 08:59:54 #
al davis wrote:
This is not a bash post this is a post about what ... (show quote)
I'm psychic....and therefore I can say this:
When you contact them, they will bend over backwards to reprint them and on top of that, give you something for free to make it right.
Guaranteed.
PS: Wondering why they were so bad...that's not AdoramaPix's M.O. at all.
Jun 14, 2014 11:36:00 #
If you haven't already heard from Helen Oster, an Adorama Customer Service rep who monitors the Hog, you will. :D
Jun 14, 2014 15:14:58 #
al davis wrote:
This is not a bash post this is a post about what ... (show quote)
I was sorry to read that this was your experience - can you please email me with your order number: Helen@adorama.com
Jun 16, 2014 08:49:19 #
Jun 16, 2014 09:35:36 #
Jun 16, 2014 09:42:39 #
It's OK - found him via Flickr and ID'd the order. So this is the reason; he placed his order with prophoto rgb color profile, and because of it, the color came out as disappointing. We can give him credit to re-order for one time only - if he is willing to re-order with srgb color profile.
Jun 16, 2014 09:59:28 #
HelenOster wrote:
It's OK - found him via Flickr and ID'd the order. So this is the reason; he placed his order with prophoto rgb color profile, and because of it, the color came out as disappointing. We can give him credit to re-order for one time only - if he is willing to re-order with srgb color profile.
http://www.luminous-landscape.com/tutorials/prophoto-rgb.shtml
explains some but i'm not sure i understand it all
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