Manglesphoto Loc: 70 miles south of St.Louis

A couple of week ago I noticed an all too familiar. noise coming from under the hood of my 1999 Ford Explorer, Idler pulley bearings!! I raised to hood and yep bearing noise, shut engine off proceeded to check for a loose pulley , bingo the tensioner pulley was loose and the plastic fan hub was cracked in 4 or5 places,I checked with local stores, the parts had to be ordered in and were way more than I wanted to spend, I mean I drove the car 2000 miles last two years, but I use it for pulling a trailer and heavy stuff that won't fit in my Caravan.
Enter RockAuto.com: I have made a few purchases over the last 4 years and been happy with the service and quality of the parts, so I placed an order for a tensioner, belt and pulley kit a fan blade and clutch , the parts were all listed for my car!! the parts arrived a few days later and off to my Son in-laws Shop to get out of the heat, I removed the shroud, fan/clutch assy. and replaced all the idler pulleys and belt, Now the fun begins!!
The OEM ford blade will not fit the clutch, uttered a few four letter words closed the shop up and drove the Explorer back home without a fan blade, one mile!!
Get on RA's site and check to see if I screwed up : Four fan clutches listed to fit my engine all the same just different prices, two fan blades listed one Ford and one aftermarket
Checked for a contact# NONE listed
Checked the return page No place to explain my problem
Call the corporate office # they don't have a customer service #
posted a Customer review of 5 stars for product quality and one star each for the rest of the questions
Listed my order#'s to prove I was a customer!!
This morning I checked some of the 55K plus 5 Star reviews and found nothing lower than 4 stars
And surprise,surprise My review was not posted.
I was able to get a fan and clutch assembly from Auto zone !! But now I'm stuck with parts I cannot use/

anotherview Loc: California

Good morning. If you paid using a credit card, then contact the card's customer service. The card company can reverse the charge and credit your account. I speak from experience. Let us know how it goes.

Manglesphoto Loc: 70 miles south of St.Louis

Thank you
Im still too Po'ed but I will try it.

tcthome Loc: NJ

Bummer and good thing you were only a mile from home. Hope you receive a credit & thanks for the heads up.

Manglesphoto Loc: 70 miles south of St.Louis

yep, but I did have a choice of one of the kids cars to get home.

yssirk123 Loc: New Jersey

Frank - dispute the charge with your credit card company. They should take care of it for you.

junglejim1949 Loc: Sacramento,CA

Thanks for the heads up Frank. Hopefully you can get the charges reversed on you credit card. I don't blame you for being ANGRY! Lucky you were close to home and nothing more happened. Hang in there!

photon-collector Loc: Tampa Bay Area, Florida

Frank. Through the years, I've purchased parts from Rock Auto many times. I have two old Jaguars (69 XKE, 94 XJS) and an old Chevy Silverado that occasionally need parts.

Unless they have changed, Rock Auto has a very generous return policy.

Manglesphoto Loc: 70 miles south of St.Louis

Thank you Jim

Really no luck involved, I always make sure I can get back home when working at the shop.
Just aggravating !!

alberio Loc: Casa Grande AZ

Wow, that surprises me.

Manglesphoto Loc: 70 miles south of St.Louis

No problems is your problem fits their questions I guess
Take at look at their web page.
First problem I have had with them in four years
I can assure you it will be my last!!
I have contacted my CC and action has been started.

sippyjug104 Loc: Missouri

joemcl1

Hi, I have used Rock Auto for several years without a problem including returning parts and cores; the return period has been 30 days. Are you past the 30 day return?
Before

joemcl1

[quote=joemcl1]Hi, I have used Rock Auto for several years without a problem including returning parts and cores; the return period has been 30 days. Are you past the 30 day return?

GeneB Loc: Chattanooga Tennessee

Go back to their site. they do have a link for returns an how to return them. if you already did that with no success, please forget I said anything.