Ordering trouble with B&H
Jan 28, 2023 07:58:47 #
Architect1776 wrote:
Never have had that happen.
I got as far as check out, but checkout won't resume until 6:30 pm. That might be what you were up against last night. They are closed for Shabbat.
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Jan 28, 2023 08:15:25 #
I placed an order with them just this past week and had no issues.
My printer, NAS, and HSA…not so much.
My printer, NAS, and HSA…not so much.
Jan 28, 2023 09:04:13 #
billnikon
Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
Soul Dr. wrote:
You can call them and order over the phone.
And maybe they can tell you if they are having a problem will their online ordering page.
Will
And maybe they can tell you if they are having a problem will their online ordering page.
Will
I am sure you read the last line of his post, if you did not, here it is
" I have significant hearing loss and cannot use the phone."
Jan 28, 2023 09:09:00 #
billnikon
Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
trapper1 wrote:
Is anyone else having trouble placing orders with ... (show quote)
It is, without a doubt, your computer as I just got off the phone with my buddy up there (he will remain nameless) and he informed my no one is having issues ordering from them.
So, please take down what I consider a DIRTY LAUNDRY post slamming a very good company. You have put them on trial and convicted them without B&H having a chance to reply.
So, in the words of Ronald Reagan, "Mister Trapper 1, tear down your post!!!"
Jan 28, 2023 09:14:38 #
[quote=trapper1]Is anyone else having trouble placing orders with B&H? For nearly a week I have been trying to enter a couple of orders with B&H but each and every time when I get to the "View Cart" screen, that image, an outline of a box, just rolls over and over endlessly and nothing else ever comes up. I have sent B&H three messages asking for their help in resolving this problem but they have done nothing whatsoever to help except to send useless boiler plate replies that solved nothing. I don't know if the problem lies with my computer or with B&H. During this period I placed two orders for lenses with another firm and both orders went through as smoothly as silk, no hitches at all. I have never had the least trouble in ordering from B&H in the past. If anyone else has had or is having this same problem with ordering from B&H and has had the problem resolved I would appreciate hearing from you. I have to ask B&H for e-mail replies as I have significant hearing loss and cannot use the phone.
Trapper1[
Trapper1[
Jan 28, 2023 09:39:08 #
I'll order a Z9 and some lenses, and I'll tell you how it goes. 😂
I've had lots of glitches over the years ordering from all sorts of sites. Businesses hate this situation, but things happen. I can sympathize.
I've had lots of glitches over the years ordering from all sorts of sites. Businesses hate this situation, but things happen. I can sympathize.
Jan 28, 2023 10:20:30 #
billnikon wrote:
It is, without a doubt, your computer as I just got off the phone with my buddy up there (he will remain nameless) and he informed my no one is having issues ordering from them.
So, please take down what I consider a DIRTY LAUNDRY post slamming a very good company. You have put them on trial and convicted them without B&H having a chance to reply.
So, in the words of Ronald Reagan, "Mister Trapper 1, tear down your post!!!"
So, please take down what I consider a DIRTY LAUNDRY post slamming a very good company. You have put them on trial and convicted them without B&H having a chance to reply.
So, in the words of Ronald Reagan, "Mister Trapper 1, tear down your post!!!"
Why is it that you are so critical of other people's posts on this site?
Trapper 1 was just saying he was having a problem with trying to order something. I didn't see where he's was trashing B&H.
Please get off your high horse and stop being so judgemental of others here.
Will
Jan 28, 2023 10:46:36 #
trapper1 wrote:
Is anyone else having trouble placing orders with ... (show quote)
I just ordered from BH on Thursday and Delivered on Saturday no problem
Jan 28, 2023 11:07:48 #
trapper1 wrote:
Is anyone else having trouble placing orders with ... (show quote)
Your experience sounds eerily familiar with an issue I had last week. I put in my login credentials and a circle on the website just kept rotating. Tried several times over several days. Lastly, I used a different browser and everything worked. You might try clearing your browser's cache and see if that helps.
Bill
Jan 28, 2023 12:07:14 #
Call B&H they’re very responsive and will happily help you nothing like talking to a real person on the phone
Jan 28, 2023 12:38:51 #
amfoto1
Loc: San Jose, Calif. USA
Nicholas J DeSciose wrote:
Call B&H they’re very responsive and will happily help you nothing like talking to a real person on the phone
Folks, please read the original post completely before making recommendations. It clearly says the original poster has hearing difficulties and cannot use a phone to communicate with B&H.
Earlier this week on several occasions I had trouble accessing the B&H website. I was not placing an order, just looking for information. And I cannot say if the problem was actually with their website or with my Internet access or somewhere in between (I'm on the West Coast and they're on the East Coast). But, for what it's worth, maybe there were some glitches. Later in the week I had no problem accessing the site and I just looked up the item the OP mentions and have no problem seeing it. Of course, I did not place an order for it either, so I can't say 100% for certain if all is well... just that I couldn't find any faults like I had seen earlier in the week.
Jan 28, 2023 13:46:15 #
trapper1 wrote:
Is anyone else having trouble placing orders with ... (show quote)
If you have a phone you could just call them.
Jan 28, 2023 14:15:07 #
amfoto1 wrote:
Folks, please read the original post completely be... (show quote)
I guess srg didn't read your post, or any of the others that said OP can't call on phone.
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Jan 28, 2023 14:25:30 #
Rick from NY
Loc: Sarasota FL
Rick from NY wrote:
Send pm to Henryp here in the forum. He is the B&H guy who monitors many on line photo sites and is THE GUY here to cure any BH issues. He always replies and always solves any problems with his store.
Btw - BH is closed weekly due to strict Sabbath observance from midday Friday through all of Saturday. Henryp will respond to you on Sunday when the store reopens for biz Sunday through mid day Friday.
Btw - BH is closed weekly due to strict Sabbath observance from midday Friday through all of Saturday. Henryp will respond to you on Sunday when the store reopens for biz Sunday through mid day Friday.
This doesn’t need 2 pages of replies, most of which ignore the fact that the poor guy has a hearing disability or reiterates that you were able to order something which does nothing to solve the guy’s problem since he can’t.
His solution could not be simpler. Just pm Henry on Sunday and poof, your problem will be solved.
Jan 28, 2023 14:32:07 #
Not reading thoroughly before replying seems to be an epidemic on this site.
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