Backblaze problems
Aug 15, 2022 20:57:56 #
genocolo
Loc: Vail and Gasparilla Island
Customer service at Backblaze is exasperating. I have had one computer not being backed up for months. Despite numerous efforts to get help, all I get is an unsatisfactory exchanges of emails which don’t solve the problem. Evidently there is no phone support or at least that I could find it. Very disappointing and frustrating. I’m moving to Carbonite to see if is more effective and user friendly.
Aug 15, 2022 22:27:12 #
You might consider one of the major cloud providers such as Amazon, Google, Microsoft or Apple. There are several advantage to a major provider including:
a) financial stability
b) more locations means more copies of your data for better geographic redundancy
c) more locations means your primary server is closer to you which reduces latency which improves performanc
d) potentially better support
a) financial stability
b) more locations means more copies of your data for better geographic redundancy
c) more locations means your primary server is closer to you which reduces latency which improves performanc
d) potentially better support
Aug 16, 2022 08:57:14 #
I use both Backblaze and Carbonite. Backblaze does not have phone support, just online chat. I recently needed a restore from Backblaze and they helped me go through the process. Have not needed any support from Carbonite as yet, so can't say how their support works.
Aug 16, 2022 09:55:02 #
Dwiggy
Loc: Dunedin, FL
I have used Backblaze for years. Never had an issue. When I need help I always use the online chat and always a big help. I would suggest deleting your Backblaze account and then rejoining by setting up a new account or set up an account with another backup service you like better.
Aug 16, 2022 10:09:12 #
Mr. SONY
Loc: LI, NY
[quote=genocolo]Customer service at Backblaze is exasperating. I have had one computer not being backed up for months.
Hopefully you've backed up your files to at least two hard drives.
Two 5tb drives only cost about two hundred dollars.
Cheap insurance.
Hopefully you've backed up your files to at least two hard drives.
Two 5tb drives only cost about two hundred dollars.
Cheap insurance.
Aug 16, 2022 11:31:18 #
alvin3232
Loc: Houston, TX
Hi
I have used Carbonite and they have been great for me and does hurt to give them a try.
Alvin
I have used Carbonite and they have been great for me and does hurt to give them a try.
Alvin
Aug 16, 2022 23:32:00 #
genocolo wrote:
Customer service at Backblaze is exasperating. I have had one computer not being backed up for months. Despite numerous efforts to get help, all I get is an unsatisfactory exchanges of emails which don’t solve the problem. Evidently there is no phone support or at least that I could find it. Very disappointing and frustrating. I’m moving to Carbonite to see if is more effective and user friendly.
I have used Carbo for years and every time i needed help they were right there to fix things.
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.