Photoshop lack of technical support (Page 2): I have all of the latest drivers, but I don't want to pay several hundred dollars for Microsoft office, as well as other programs just to...

aleizadogg Loc: North Carolina

I have all of the latest drivers, but I don't want to pay several hundred dollars for Microsoft office, as well as other programs just to keep Photoshop. I have photographic software and business software. All had to be downloaded at some point in time, but companies to not give disks anymore.

TriX Loc: Raleigh, NC

jcboy3 wrote:

Photoshop uses a lot of memory, so do a memory check.

Beyond that, make sure you have a backup of your documents, initialize the system disk, and reinstall the operating system and applications. I would start with Photoshop and make sure it doesn't crash your system, then reinstall applications while periodically checking that none of them crash your system.

Reinstalling the OS and all the applications to fix a PS issue is like using a .458 Winchester African to kill a fly. Seriously? Instead, use a more focused approach and go to computer management and read the system logs. It will give you the details of the crash.

TriX Loc: Raleigh, NC

Grahame wrote:

Not good advice. There are times when it's the quickest and easiest solution.

It’s a blunt tool and a last resort if and only if you can’t properly diagnose the issue.

If you don’t know what the tech did, have you considered restoring to a restore point prior to the issue. You do have restore points enabled, right?

From my experience with Adobe tech support, I would not let them make system changes unless I could restore the system to its previous state AND they spelled out exactly what changes they were making so I could reverse them if ineffective or causing other problems.

PS issues can be graphics card related. Are you using a separate graphics card, and if so what card and how much VRAM? Also what version/rev of PS? What OS?

Hip Coyote

Maybe I missed it but what was the original reason for letting Adobe gain access? You said that AFTER that is when you experienced problems. A tech would not need access to help you do the slideshow. Was there functionality problems there as well? What were they?

I assume LR is working properly?

claytonsummers Loc: Orange County, CA

TriX wrote:

Reinstalling the OS and all the applications to fix a PS issue is like using a .458 Winchester African to kill a fly. Seriously? Instead, use a more focused approach and go to computer management and read the system logs. It will give you the details of the crash.

Sometimes after chasing that fly for hours,days,weeks, that Winchester starts looking very good.

Grahame Loc: Fiji

TriX wrote:

Reinstalling the OS and all the applications to fix a PS issue is like using a .458 Winchester African to kill a fly. Seriously?

Not when you have spent hours and hours trying to solve things, help and advice has not cured the problem and you are getting nowhere.

It's the time when having undertaken good computer management with backups including those odd old programs you still use pays off. Little difference than when you have to buy a new machine and start from scratch.

TriX Loc: Raleigh, NC

Grahame wrote:

Not when you have spent hours and hours trying to solve things, help and advice has not cured the problem and you are getting nowhere.

It's the time when having undertaken good computer management with backups including those odd old programs you still use pays off. Little difference than when you have to buy a new machine and start from scratch.

Exactly like building a new computer from scratch, and if you have a lot of aps and need to load all the installations from DVDs or downloads, find all the PWs and re-register, update all the preferences plus debug any peripherals/drivers, that can take a VERY long time to personalize and debug the machine, but without the advantages of a new faster machine and perhaps a new OS.

Before you do all that, read the logs and act on what you see there. Load all the OS and driver updates. If there’s a separate graphics card, does it meet the requirements of the latest version of PS? If not change or remove it. Is the scratchspace configured correctly? What other aps are running at the same time when it fails, and if so, shut them down and retest. What does the CPU, memory and disk access show? Etc, etc, etc. Troubleshooting 101.

Grahame Loc: Fiji

TriX wrote:

Exactly like building a new computer from scratch, and if you have a lot of aps and need to load all the installations from DVDs or downloads, find all the PWs and re-register, update all the preferences plus debug any peripherals/drivers, that can take a VERY long time to personalize and debug the machine, but without the advantages of a new faster machine and perhaps a new OS.

I suppose if you are someone that would encounter finding all PWs a concern I can understand your reluctance.

TriX wrote:

Before you do all that, read the logs and act on what you see there. Load all the OS and driver updates. If there’s a separate graphics card, does it meet the requirements of the latest version of PS? If not change or remove it. Is the scratchspace configured correctly? What other aps are running at the same time when it fails, and if so, shut them down and retest. What does the CPU, memory and disk access show? Etc, etc, etc. Troubleshooting 101.

I would assume most would undertake such basics before considering a fresh system.

aleizadogg Loc: North Carolina

All logs and error reports have been sent to Adobe. I have a NVIDA geforce GTX. All mechanical parts have been checked more than once. All drivers updated multiple times. I don't remember why the technician originally went on since it is 2 months already, but it had to do something with the slideshow not working. I use Photoshop and Camera Raw most of the time, and only use Lightroom for the slideshow. I don't keep the program on the computer because if I kept all of the Adobe programs on my hard drive. I have looked at Luminar and Affinity. Today, I will try the Capture One. I am very frustrated with the lack of knowledge of the Adobe technicians and the lack of responsibility of keeping appointments that they set up (and send follow-up emails to insure that I will be sitting in front of my computer at that time).

mikeroetex Loc: Lafayette, LA

TriX wrote:

Exactly like building a new computer from scratch,... (show quote)

Why not just use restore command and reset your PC to a date prior to all this nonsense?

aleizadogg Loc: North Carolina

I will see if I can find a restore date in early June and try that. Thank you.

Bayou

aleizadogg wrote:

I have all of the latest drivers, but I don't want to pay several hundred dollars for Microsoft office, as well as other programs just to keep Photoshop. I have photographic software and business software. All had to be downloaded at some point in time, but companies to not give disks anymore.

New practice for the future:

1) Create a folder on your C: drive called Zipfiles, or Downloaded Apps.
2) Whenever you download a program, save it to this folder.
3) Execute the files to perform installation from this folder.
4) NEVER DELETE any of these files, even after you think you're done with them.
5) Be sure that this folder is included in your backups.

No, companies do not give disks anymore, but it's up to you to safely save and backup these downloads for future use.

Red6

aleizadogg wrote:

I wanted to do a slide show with Lightroom in June... (show quote)

What about Photoshop Elements? It is cheap and may get you through your issues.

I had a problem with Photoshop Elements 2020 not wanting to update properly and contacted Adobe. They got onto my computer and fixed it by deleting the programs and reinstalling Photoshop Elements and Premiere Elements along with Adobe Creative Cloud. Apparently, Creative Cloud had gotten deleted from my computer after I dropped my LR/PS subscription. Once everything was reinstalled, it has worked great.

Good Luck.

rlv567 Loc: Baguio City, Philippines

Bayou wrote:

New practice for the future: br br 1) Create a... (show quote)

For the OP:

Excellent advice; I've "always" done that! One never knows when it may be needed again downstream.

As I have stated on other posts, I believe ON1 Photo RAW 2022.5 to be the best, easiest to learn, most logical workflow, best supported post processing software available, and you don't have to go back and forth between programs It can be a one-time purchase or subscription, as you wish. Give it a look - download at https://www.on1.com/products/photo-raw/download. No credit card is required for a 14 day fully functional trial with no limitations or watermarks; the trial period begins the first time you launch the software. I use ON1 and think it is the best.

Loren - in Beautiful Baguio City

waterwheel2 Loc: Simpsonville SC

I use PTE AV studio with your music they offer a FREE trial. Enclosed is a link to a slide show I made using PTE AV Studio.
The gardens at the Biltmore Estate Ashville NC. Photos were taken on 4-20-22.

https://ln5.sync.com/dl/0c9b63010/adxj4bdp-zk952sib-hii4qa6a-fnn4zj2w
Click on the above link. Turn on your sound.
Music # 1 = A Place in Another Spring- Piano
Music # 2 = With you I'm Born Again - Harp