BenQ Monitor question?
Feb 25, 2022 17:17:12 #
After hearing endorsements for BenQ monitors by so many here at UHH, I decided to up-grade to one. I'm having a simple problem that should be easy to fix and I need help. My old 24" AOC was not HDMI compatible, Part of the reason for my up-grade to a BenQ 27". After setting up the new BenQ, connecting to HDMI; none of my desk top icons appear and the task bark will not respond. If I switch over to the old Sub-D connection it works fine just like the old monitor. What do I need to do to get the HDMI connection to work. I tried to contact BenQ but can't do anything until a week from today for my "chat appointment" I must have spent nearly 2 hours just on their SUPPORT web-site. Do any of you BenQ owners know what simple fix is needed to make the HDMI connection work? I have a fairly new Lenovo desktop with 16 gigs of RAM with a SSHD. Thanks.
Feb 25, 2022 17:43:01 #
DaveD65 wrote:
After hearing endorsements for BenQ monitors by so... (show quote)
Is your BenQ input set for auto or HDMI ?
Feb 25, 2022 18:12:30 #
Ollieboy wrote:
Is your BenQ input set for auto or HDMI ?
I do not know?
Feb 25, 2022 21:20:04 #
Feb 26, 2022 07:03:33 #
Feb 26, 2022 08:32:33 #
jackpinoh
Loc: Kettering, OH 45419
DaveD65 wrote:
After hearing endorsements for BenQ monitors by so... (show quote)
I would call BenQ. They were very responsive in helping me solve a problem over the phone.
Feb 26, 2022 08:54:34 #
jam
Loc: Beaufort, NC
The one I have you select the input source on the front lower right buttons. I have an Sw 271
Feb 26, 2022 08:56:55 #
Feb 26, 2022 09:36:12 #
connect both monitors to your computer. I think your computer set the HDMI port as secondary monitor.
Feb 26, 2022 10:48:09 #
DaveD65 wrote:
After hearing endorsements for BenQ monitors by so... (show quote)
Another resource you can try for help with BENQ monitors is this YouTube channel, Art is Right, by Art Suwansang, who is a BENQ Ambassador. Link below.
https://www.youtube.com/c/ArtIsRight/videos
Feb 26, 2022 11:33:29 #
GWBELL345
Loc: Allentown PA
I have an SW2700. It set up easily to HDMI. On mine, in the lower right at the base of the screen and to the left of the power on button, are four "dot" symbols. Pressing the button underneath the fourth dot to the left of the power button brings up a small menu screen. Depressing the same button a second time displays the input options. Scroll to the HDMI input using the ˄ and ˅ symbols, then depress the button under the check mark. Hope this helps.
Feb 26, 2022 11:37:16 #
I would say connect both the old and new monitor. The old one via VGA (15 pin HD D Sub) and the new one via HDMI. Go to settings and set the HDMI as main and only monitor.
Feb 26, 2022 12:42:37 #
GWBELL345 wrote:
I have an SW2700. It set up easily to HDMI. On mine, in the lower right at the base of the screen and to the left of the power on button, are four "dot" symbols. Pressing the button underneath the fourth dot to the left of the power button brings up a small menu screen. Depressing the same button a second time displays the input options. Scroll to the HDMI input using the ˄ and ˅ symbols, then depress the button under the check mark. Hope this helps.
I have been setting and resetting using those buttons for nearly you weeks; I really thought this would be an easy. Its a minor frustration.
Feb 26, 2022 12:45:48 #
I'm not sure? I am guessing that it is. When I turn my computer back on in the morning it goes to HDMI, when I turned it off it was in Sub-D. I must change it back to Sub-D every morning.
Feb 26, 2022 12:49:54 #
That would be great, how did you make that magic happen? The only thing I was able to do is set up a chat appointment for Mar. 2. So per haps you have a contact number? This is a super monitor, but so far customer service is crap.
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