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Unable to download pictures
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Feb 5, 2022 16:51:39   #
Longshadow Loc: Audubon, PA, United States
 
Botz wrote:
Using Firefox, Windows 10. No problems until last week.

This is what I see when I click on "Download"

Unable to connect

An error occurred during a connection to static.uglyhedgehog.com.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Thanks for all of your suggestions. Will give them all a try.
Using Firefox, Windows 10. No problems until last... (show quote)


If you've restarted your device, maybe the router also, try later, really.....
Sometimes the "lines" may be down (proverbially) and certain sites unavailable for the route taken by your ISP.
I get that occasionally, rare though.
It just means that your ISP cannot get to the site for you. It doesn't mean that the site is down, just not accessible by your ISP at the time.

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Feb 5, 2022 16:55:12   #
Admin
 
Open up your command console and do this:

ping static.uglyhedgehog.com

What do you see?

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Feb 5, 2022 17:16:13   #
Botz Loc: So Orange County, Ca.
 
Admin wrote:
Open up your command console and do this:

ping static.uglyhedgehog.com

What do you see?



Pinging static.uglyhedgehog.com [192.168.4.1] with 32 bytes of data:
Reply from 192.168.4.1: bytes=32 time=2ms TTL=64
Reply from 192.168.4.1: bytes=32 time=1ms TTL=64
Reply from 192.168.4.1: bytes=32 time=2ms TTL=64


I can see every post so I think I'm connecting.

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Feb 5, 2022 18:04:34   #
Botz Loc: So Orange County, Ca.
 
One possibly important factor that I forgot to mention is that the photos are not visible either. I can read the text, but no photos are shown. I installed a new mesh wi-fi a month ago but had no problems with that. Also d/l a Firefox update recently, so not sure if something changed then. I've made no modifications to Firefox in several months.

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Feb 5, 2022 19:36:44   #
Admin
 
Botz wrote:
Pinging static.uglyhedgehog.com [192.168.4.1] with 32 bytes of data:
Reply from 192.168.4.1: bytes=32 time=2ms TTL=64
Reply from 192.168.4.1: bytes=32 time=1ms TTL=64
Reply from 192.168.4.1: bytes=32 time=2ms TTL=64


I can see every post so I think I'm connecting.


You should see 161.47.131.36, not 192.168.4.1.

When your computer intends to connect to static.uglyhedgehog.com it tries to connect to 192.168.4.1 instead of 161.47.131.36. You need to look into fixing that. That's the root of the problem. There could be many different causes, and unfortunately I can't diagnose this remotely.

If I had to guess, I would say 192.168.4.1 could be your local router/gateway/access point. Not sure why your computer resolves static.uglyhedgehog.com to that IP address. Could be some kind of a proxy or firewall or antivirus placing itself in the middle.

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Feb 5, 2022 20:59:59   #
Botz Loc: So Orange County, Ca.
 
Admin wrote:
You should see 161.47.131.36, not 192.168.4.1.

When your computer intends to connect to static.uglyhedgehog.com it tries to connect to 192.168.4.1 instead of 161.47.131.36. You need to look into fixing that. That's the root of the problem. There could be many different causes, and unfortunately I can't diagnose this remotely.

If I had to guess, I would say 192.168.4.1 could be your local router/gateway/access point. Not sure why your computer resolves static.uglyhedgehog.com to that IP address. Could be some kind of a proxy or firewall or antivirus placing itself in the middle.
You should see 161.47.131.36, not 192.168.4.1. br ... (show quote)


Thanks for the info. Not sure how I'm going to solve this, but appreciate your digging into it.

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Feb 6, 2022 05:19:23   #
niteman3d Loc: South Central Pennsylvania, USA
 
Botz wrote:
Using Firefox, Windows 10. No problems until last week.

This is what I see when I click on "Download"

Unable to connect

An error occurred during a connection to static.uglyhedgehog.com.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Thanks for all of your suggestions. Will give them all a try.
Using Firefox, Windows 10. No problems until last... (show quote)


This makes me think of past Firefox tricks. I love Firefox, but their updates tend to break things now and then and it sometimes takes a while (if ever) to return to functionality. For this reason, I keep a copy of Edge, Chrome, and Opera loaded, so if you have a second browser on your machine, maybe try that?

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Feb 6, 2022 07:46:54   #
peveht
 
Botz wrote:
I'm wondering if anyone else is having a problem. I haven't been able to download any pictures for the past week. I sent a note to Admin but haven't received any response.

The response that pops up when attempting to d/l says that I can't make a connection to the site and to check my internet. I obviously can because I can read all of the posts.

Any help appreciated.


Did you recently upgrade/install Windows 11? I did so last month and while everything seems to be working well I can't download any of the pictures I try to transfer.

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Feb 6, 2022 13:27:18   #
Botz Loc: So Orange County, Ca.
 
Nope, still on 10. In my situation, I'm not seeing the pictures. Seems to be a connectivity issue somewhere.

Reply
Feb 6, 2022 13:40:48   #
Botz Loc: So Orange County, Ca.
 
Admin wrote:
You should see 161.47.131.36, not 192.168.4.1.

When your computer intends to connect to static.uglyhedgehog.com it tries to connect to 192.168.4.1 instead of 161.47.131.36. You need to look into fixing that. That's the root of the problem. There could be many different causes, and unfortunately I can't diagnose this remotely.

If I had to guess, I would say 192.168.4.1 could be your local router/gateway/access point. Not sure why your computer resolves static.uglyhedgehog.com to that IP address. Could be some kind of a proxy or firewall or antivirus placing itself in the middle.
You should see 161.47.131.36, not 192.168.4.1. br ... (show quote)


Not sure what happened. Maybe there's some truth to the old adage, "Good things come to those who wait". Went into UHH this morning, and everything is working again, no changes made. Many thanks who offered suggestions. I appreciate this community for their willingness to assist those of us that need some occasional help.

Reply
Feb 6, 2022 14:35:54   #
Admin
 
Can you ping the host again? I'm curious if the IP address has changed.

Reply
 
 
Feb 6, 2022 14:45:14   #
Botz Loc: So Orange County, Ca.
 
Admin wrote:
Can you ping the host again? I'm curious if the IP address has changed.




Pinging static.uglyhedgehog.com [161.47.131.36] with 32 bytes of data:
Reply from 161.47.131.36: bytes=32 time=56ms TTL=53
Reply from 161.47.131.36: bytes=32 time=55ms TTL=53


Looks like it did. Thanks for the follow up. Any thoughts on why it did?
I refreshed Firefox, but tried to duplicate my previous settings as much as I could recall.

Reply
Feb 6, 2022 14:54:18   #
Admin
 
No way for me to tell remotely. The problem was not with the browser though.

Reply
Feb 6, 2022 23:55:45   #
TonyP Loc: New Zealand
 
Botz wrote:
Using Firefox, Windows 10. No problems until last week.

This is what I see when I click on "Download"

Unable to connect

An error occurred during a connection to static.uglyhedgehog.com.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Thanks for all of your suggestions. Will give them all a try.
Using Firefox, Windows 10. No problems until last... (show quote)


Sounds to me you may have inadvertently changed your security settings.
In Firefox go into Tools/Settings/Privacy and Security. Now look at your Browser Privacy.
Cheers

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