Be cautious of tech support
Oct 13, 2021 06:28:18 #
StevenG
Loc: Long Island, NY
Douglas Tharp wrote:
Tech support is a hard job. The best thing to do is ask for a remote session. That way the tech can drive and go through the questions they are going to ask you.
Another comment, most companies are going to email support only. Watch out!
Another comment, most companies are going to email support only. Watch out!
I agree a remote session is best, if offered.
Oct 13, 2021 07:43:54 #
To your point, I’m surprised cycling power/reboot/checking settings wasn’t the first thing tech support asked you to do.
Yeah…I provide family tech support from a distance. It’s brutal.
Yeah…I provide family tech support from a distance. It’s brutal.
Oct 13, 2021 08:34:59 #
StevenG
Loc: Long Island, NY
george19 wrote:
To your point, I’m surprised cycling power/reboot/checking settings wasn’t the first thing tech support asked you to do.
Yeah…I provide family tech support from a distance. It’s brutal.
Yeah…I provide family tech support from a distance. It’s brutal.
They did get around to that. It did not help. When I turned it on again later, all was good. Who knows?
Oct 13, 2021 09:40:05 #
Is it plugged into a WORKING outlet that is not on a switch?
Is it turned on?
Did you power it down completely, wait a minute, then restart it?
Are all *peripheral devices* connected and powered on? Did you “power cycle” them? (See above.)
Did you check all cables, connectors, and connections?
You would be shocked at the percentages of support calls resolved by these questions…
Is it turned on?
Did you power it down completely, wait a minute, then restart it?
Are all *peripheral devices* connected and powered on? Did you “power cycle” them? (See above.)
Did you check all cables, connectors, and connections?
You would be shocked at the percentages of support calls resolved by these questions…
Oct 13, 2021 09:47:08 #
Agreed Oct 13, 2021 09:52:35 #
Looks like the Tech person just got promoted to this position after being awarded "Sales Person of the Year"!
Oct 13, 2021 10:01:22 #
FL Streetrodder wrote:
Looks like the Tech person just got promoted to this position after being awarded "Sales Person of the Year"!
Not! The OP didn't buy a new printer and yet he wasn't happy with the tech and so perhaps with the brand. So likely that he will eventually have to buy a new printer in near future but he may switch brand due to his experience with the tech. It's true that the tech didn't know but it's hard to know when you're not at the printer besides the OP tried a restart before but didn't work.
Oct 13, 2021 10:31:19 #
Diagnosing electronics can be frustrating at best. If it's working you assume nothing is wrong, but it could have an intermittent problem like cold solder joint or a wire broken inside the insulation or many other things. What Longshadow and rmalarz said is spot on. I've had electronics work perfectly 10 times in a row but quit the 11th.
Oct 13, 2021 10:54:18 #
StevenG wrote:
My 7 year old Epson 3880 suddenly started doing so... (show quote)
I don't blame tech support for this. Especially if it is something as simple as resetting your printer back to default settings which you should have done in the beginning. The tech person can only go by what you are telling them. It's hard to troubleshoot over the phone. You should try it some time. I have with friends and family members. I try to help over the phone and get nowhere. I go over to their house and fix it in an hour. Having hands on verses telling someone what to try over the phone is a world of difference.
Oct 13, 2021 11:27:55 #
Adding to my earlier post:
Power quality (stable frequency, pure sine wave AC, stable PROPER voltage, no “spikes, glitches, or other interruptions,” proper grounding, and circuit isolation are often overlooked as requirements for electronics to behave correctly.
Power quality (stable frequency, pure sine wave AC, stable PROPER voltage, no “spikes, glitches, or other interruptions,” proper grounding, and circuit isolation are often overlooked as requirements for electronics to behave correctly.
Oct 13, 2021 11:47:15 #
I have often found with all kinds of electronics (computers, printers, tv's, phones etc), that a "hard reset" can remedy the problem a surprising amount of the time. Obviously that doesn't work 100%of occasions, and then one can try the second attempt to self repair which would be to whack it with a closed fist a few times. Failing that, with the cost of repair, including parts /shipping etc, I've personally found that it's usually more cost effective to buy a new unit, which would be "the latest model", hopefully working perfectly, and obviously covered by a brand new warranty.
Oct 13, 2021 11:54:37 #
Carl1024
Loc: Kaneohe, HI 96744
My Brothers is back as the techs @ Brothers told me to unplug it for 1 minute then plug back into the battery? what that did was redoing its electronics & my 985 is back in business again?
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Oct 13, 2021 13:15:19 #
Oct 13, 2021 13:17:47 #
"What I said and what you thought I said was not what I meant." An oldie but goodie.
Oct 13, 2021 13:19:02 #
There is NO tech support. They point you to the new models because that's what they're there for. Back in my college days it was called "planned obsolescence".
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