There are many scammers out there, and and a popular method is to send you a look-alike message designed to capture your attention (and money or ID) - an "error" or "virus" or an expensive "purchase." If they had convinced you to let them "fix" your problem remotely, it might have cost you far more than a $99 fee.
You typed something wrong.
Blaming Canon for your mistake is wrong.
I had the same experience when i went on line for a driver for a new HP printer. I got a similar message with a phone number to contact. The "technician" had a strong Indian accent and he led me through the same scenario as the classic Indian IRS and Social Security scams. The final step was to go to Walgreens and purchase $150 worth of gift cards for technical support and 3 months protection. I watch a number of YouTube scambaiters who deal with these scumbags on a regular basis, so I was familiar with the script. I hung up and redialed and got the HP site without further incident.
The problem is not Canon or HP, but lowlife mopes who are trying to steal money.
I had the same problem. I took my Mac to the local Mac Shop and they downloaded the proper driver for free. The printer now works fine
Eric P.
SuperflyTNT wrote:
The lack of an apostrophe in the possessive “Canons”?
I don't recall using the name Canon.
Full disclosure: Judy ( of the gardens) uses a Canon all-in-one (that took a little while to get set up for wireless operation) and is very satisfied with all the functions.
She's had it in use for 4 years without a problem.
WILLARD98407 wrote:
I don't recall using the name Canon.
No, but you asked if anyone spotted the other error. I assumed you meant in the original comment you responded to.
ollie
Loc: Ogdensburg, NY
I had similar problems with a pixama printer and then an epson they tried to get me to sign up for yearly fee of $495 to trouble shoot each of them. I finally contacted friends that had them and it was a simple fix each time
Manufacturers beware of genocolo LOL
TuG
Loc: Ventura California
genocolo wrote:
I recently bought an inexpensive Canon all-in-one printer model MG3620 from Target. When I tried to connect it to my MacBook and download the driver, I got an error message that announced a “critical error.” It said to call a support number. When I did, the tech had me go through a bunch of things and he concluded my computer had a Trojan worm. He wanted me to proceed to investigate with him. I got a bad feeling and told him I would only deal with Apple and he hung up. I did some research and evidently this is a scam where he eventually would have charged me $99. Btw, I never have been able to connect and the printer is going back. I did run an antivirus check with a Bitdefender, supposedly the best antivirus program for at least Mac, and nothing showed up. What is Canon doing, allowing something like this fraud to be perpetrated on purchasers?
I recently bought an inexpensive Canon all-in-one ... (
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I recently bought a Canon 90D camera from Willoughbys in New York. When I logged on to my Canon account where I have all my other Canon equipment logged/documented. I was very surprised it would not allow me to enter my new camera because it was not authorized to be sold in the USA. It has the Canon logo and serial numbers just like all my other Canon stuff right down to the carrying strap. What is Canon doing is correct. I tried calling them and got the robot which was a total waste of time. I resorted to sending them an mail and got essentially the same response that warranty is no good. Loyal customer is lost.
TuG wrote:
I recently bought a Canon 90D camera from Willoughbys in New York. When I logged on to my Canon account where I have all my other Canon equipment logged/documented. I was very surprised it would not allow me to enter my new camera because it was not authorized to be sold in the USA. It has the Canon logo and serial numbers just like all my other Canon stuff right down to the carrying strap. What is Canon doing is correct. I tried calling them and got the robot which was a total waste of time. I resorted to sending them an mail and got essentially the same response that warranty is no good. Loyal customer is lost.
I recently bought a Canon 90D camera from Willough... (
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It sounds like Willoughbys sold you a grey market camera. That's on them, not Canon.
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