Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)

Buyer beware of fake support sites. I recently had an issue similar to your experience - I was trying to update the Rand McNally GPS for my motorhome. A guy from the subcontinent using a midwest phone number answered what I thought was the Rand McNally support line, and he wanted to take control of my computer, wanted me to reboot, it, etc - all of which was completely unnecessary in my opinion. So I blew him off and low and behold, there was a rootkit malware downloaded to my computer, just waiting for a reboot to get deployed. Luckily of my spyware/virus software applications flagged and quarantined it. It was my own momentary attention lapse that almost ended up with a big mess.

I wouldn't blame Canon.

aellman Loc: Boston MA

Sounds like the OP was hoodwinked.

yssirk123 Loc: New Jersey

I've had great support from Canon with printers. Sounds you may have spoken with someone not directly affiliated with Canon.

IrishLover Loc: Massachusetts

Canon's Official Technical Center is in Virginia. They do a great job and are product specific.
1-800-okcanon {800-652-2666}. Monday-Friday: 10:00 am to 5:00 pm.

Picdude Loc: Ohio

George II Loc: Fayetteville, Georgia

Let’s see if i got this right, you bought a printer. It didn’t work. You called a bogus number. They tried to get you to pay for some bull sh## fix and that’s Canons fault? Your dumber than a box of rocks...get a life..

Picture Taker Loc: Michigan Thumb

Never had a problem with Canon Tech at (877) 287-7032 or (800) 652-2666 What number did you call?

clickety

Be careful when spouting off. Sure sounds like this ones on you. Simple opinion, you weren’t connected to anyone from Canon because you screwed up and carelessly connected to a fake site.

DavidPine Loc: Fredericksburg, TX

Canon has very good tech-support. Give them a call or take it back to Target.

E.L.. Shapiro Loc: Ottawa, Ontario Canada

I suppose I am fortunate in that there are many good sources of supply for photographic, computer-related and electronics equipment and supplies in my city. I try to buy locally whenever possible and build good relationships with local shops.

If I make a purchase and if it does not work after the careful installation as the instructions, it goes back in the box and back to the store the same day. A refund or exchange is always made and usually, a replacement product works.

Sometimes a local purchase costs a few more points but in the long run, it is down-time saved, shipping problems and time-lag eliminated and aggravation avoided.

If I deal with an out of town or out of country vendor, I try to establish communications, in advance of the purchase, with a PERSON that I can reach if there's an issue.

If I have a complaint, I usually confine it to the company I am dealing with rather than reporting it to a consumer advocate column, radio program or an online forum. So far, after 56 years, KNOCK ON WOOD, so good!

Communication and reading comprehension is important. Read instructions carefully before complaining about a malfunction, incompatibility, or defect in any item. If you consult an online or telephone helpline, make certain you are communicating withte the OFFICIAL company service-ASK!. Do not submit payment for services that you are entitled to under warranty for a new item- it makes no sense.

Before writing, calling or going online with a complaint or troubleshooting service, WRITE EVERYTHING DOWN as to what you did, how you did it and what was the result. Have all pertinent information as to make, model and serial number and billing information on hand.

Learn how to write a good, what I jokingly call, a stern "hate"* letter. If you do not receive satisfaction, send a registered or certified letter will all the details and what remedial actions you will take if there is procrastination or ignorance of your claim. Believe me, it works. In over half a century, I dispatched only a few of those letters and just had to take two suppliers to small claims court. They made a refund as soon as they got the summons to appear in court.

*Don't direct your hate at the individual you are communicating with- just to the item in contention and the inconvenience, expenses and wasted time it has caused. Those are the issues on which courts award compensation for- not that "Joe Blow" is a nasty guy or a bad salesperson.

PS- I have NEVER had an issue with the known fine retailers- B&H, Adorama, KEH, etc. Any mistakes, glitches, or product issues are rare and promptly and pleasantly dealt with.

Ednsb Loc: Santa Barbara

Yep, that was not canon usa support.

bobforman Loc: Anacortes, Washington State

Don't get me started on Canon printers.....

rcarol

I called Canon using the number you provided and got excellent service for a Canon megatank printer. The tech solved my problem in less than 5 minutes. Thanks, Canon.

WILLARD98407 Loc: TACOMA, WA.

Excuse me, but it's you're, not your.

Before criticizing someone else's mental abilities, you may wish to proofread Your dericive comments before submitting them to the membership.

I suggest it would be more effective when calling someone names such as " stupid as a box of rocks" that you not include such a basic grammatical error. It reflects poorly on your intelligence.

gekko11 Loc: Las Cruces NM

exactly the same thing happened to me, except with an epson printer!