Returns to Amazon: Not too long ago, I had a choice of printing a UPS label or giving a return package to a UPS driver. Now, in order to return an item, I either print a scanable code...

jerryc41 Loc: Catskill Mts of NY

Not too long ago, I had a choice of printing a UPS label or giving a return package to a UPS driver. Now, in order to return an item, I either print a scanable code or save it on my phone. Then I must bring the package to a UPS store, which means that both the worker and I must interact with each other. This seems like a step backwards.

I sent a message to Amazon about this. If I receive a replay, I'll let you know.

chuckrem Loc: Katy, Tx

twowindsbear

Won't Amazon send you a pickup tag?

KLambar Loc: New Jersey

Don't you have any UPS drop boxes?

rehess Loc: South Bend, Indiana, USA

jerryc41 wrote:

Not too long ago, I had a choice of printing a UPS label or giving a return package to a UPS driver. Now, in order to return an item, I either print a scanable code or save it on my phone. Then I must bring the package to a UPS store, which means that both the worker and I must interact with each other. This seems like a step backwards.

I sent a message to Amazon about this. If I receive a replay, I'll let you know.

Do you know for certain how the UPS Store is arranged? Our post office has a clear piece of plastic hanging from above between the worker and clients, and the worker wears a mask and gloves. If the UPS Store were to have a similar arrangement, the two arrangements should each be equally safe.

Ufauxreal

I just returned an item to Amazon. I printed the label Amazon provided, taped it onto the package. At the UPS store they had tape delineating 6 ft spaces. I waited for the 2 folks ahead of me, then only had to hand my package off to the UPS person behind the counter. I do not recall whether she wore a mask... I did. As I always do, I used hand sanitizer once I returned to my car.

jerryc41 Loc: Catskill Mts of NY

Thanks for your replies. Maybe it has something to do with where I'm living and the changes Amazon made. Maybe it has something to do with the seller of the item.

I used to be given a choice of UPS dropbox or the UPS store. All I get now is that little square scan code, and I have to bring it to the store. That means a 35 mile round-trip drive. When I give the package to the guy, he'll give me a receipt, and I'll be out in 30 seconds. Most stores have that sheet of plastic between customer and worker.

Unfortunately, there will be a guy in from of me who has a dozen packages and doesn't speak English. Then he won't have enough money to pay, so he'll look for his credit card. That one will be rejected, so he'll have to search for another one. This is why I shop online.

I wrote Amazon about this, but I'm not holding my breath for a reply.

Really unfortunate is the fact that people continue to get the virus, and many of them are people who are still working.

seano

jerryc41 wrote:

Not too long ago, I had a choice of printing a UPS label or giving a return package to a UPS driver. Now, in order to return an item, I either print a scanable code or save it on my phone. Then I must bring the package to a UPS store, which means that both the worker and I must interact with each other. This seems like a step backwards.

I sent a message to Amazon about this. If I receive a replay, I'll let you know.

When I lived in a small rural town in New Mexico I had to drive 280 miles to Amarillo to go to a UPS store. Now I have a 5 minute drive to a UPS store where they take my unwrapped return, wrap it, give me a proof of return, and notify Amazon that I gave them the return so they can give me a refund the same day! What a deal!

Indi Loc: L. I., NY, Palm Beach Cty when it's cold.

Where I’ll live we can go to some Kohl’s stores where they have an Amazon kiosk for drop off.

Mark-VA

I had to bring an item to the UPS store for return to Amazon. The workers at the store got a plastic bag, held it at arm's length, and had me drop the item in it. They wouldn't touch it. They scanned the code on my phone, also at arm's length. They preferred not to give a printed receipt. The process didn't feel too dangerous. It's been a couple of weeks so I guess I'm safe from that encounter.

jbk224 Loc: Long Island, NY

jerryc41 wrote:

Thanks for your replies. Maybe it has something t... (show quote)

And, the cashier was wearing a mask, behind a glass barrier--- and told me that they are lucky to be able to work and get paid. I thanked him for his 'service'.

jbk224 Loc: Long Island, NY

jbk224 wrote:

And, the cashier was wearing a mask, behind a glass barrier--- and told me that they are lucky to be able to work and get paid. I thanked him for his 'service'.

Open the quote to see replies.

jbk224 Loc: Long Island, NY

jerryc41 wrote:

Thanks for your replies. Maybe it has something t... (show quote)

Call Amazon..they do answer the phone. And tell them to send you a shipping label and go find a truck and drop it off.

I had a recent experience at the local market. Some white old guy came to the check out in front of me, and the cashier asked for $12.97. Instead of giving him $13.00, he insisted on giving exact change! He emptied every pocket -- two from the coat, two from his sweater, then 4 from his pants. He only found $.63. This took at least 15 minutes. So, he ended up giving $13 to the patient cashier. I got to check out my two items about 20 minutes after I got in line. Oh, the very nice and patient cashier told the old guy when they were done...'gracias señor y manténgase a salvo'. (Thank you sir, and stay safe).

And, the cashier was wearing a mask, behind a glass barrier--- and told me that they are lucky to be able to work and get paid. I thanked him for his 'service'.

rehess Loc: South Bend, Indiana, USA

jerryc41 wrote:

Thanks for your replies. Maybe it has something t... (show quote)

Perhaps the change is a result of the fact that there is no way for a UPS box to give you a receipt - at least, not for now.

Dannj

jerryc41 wrote:

Not too long ago, I had a choice of printing a UPS... (show quote)