What would you do, ordered new, sent a demo model Canon RF 24-105 L lens? RESOLVED (Page 4): I’m still trying to figure out the CC thing to, when I noticed the order was canceled my...

Resqu2 Loc: SW Va

alberio wrote:

When you tell us that original charges dissapeared... (show quote)

I’m still trying to figure out the CC thing to, when I noticed the order was canceled my original charge for the $860 something was gone and it was there as even my Wife said you ow $860 something on your CC now, now it’s gone like it never happened and a new, lower charge of $764 is now on my card which would be the demo lens price. I have been on my Chase app and the full web page and it’s like the first charge was never there. When the full statement comes out there may be more info but for now, nothing. I’d expect it to show a refund then a new charge.

jerryc41 Loc: Catskill Mts of NY

Resqu2 wrote:

...no box or warranty card which means no warranty and resale value drops a lot.

The warranty seldom goes to the next owner.

ggab Loc: ?

Resqu2 wrote:

The point of the thread was really to discuss a de... (show quote)

Yes. You would identify a business problem that needs to be dealt with!

sr71 Loc: In Col. Juan Seguin Land

INQUIRING MINDS WANTS TO KNOW....

Hip Coyote

Without telling the name of the company you are doing a disservice to the entire uhh group here. And taking up peoples’ time. The point is to allow us to protect ourselves from that company. The solutions are obvious.

Resqu2 Loc: SW Va

RWebb76 wrote:

Without telling the name of the company you are doing a disservice to the entire uhh group here. And taking up peoples’ time. The point is to allow us to protect ourselves from that company. The solutions are obvious.

My thread was about keeping a demo lens. I don’t care to say the name but I’m hoping that I can post that said company had an issue and it was fixed to my liking. If you owned a company would you want a chance to make an employee’s mistake right or wake up this morning being blasted on Social media and have no idea why. The group may not need to be protected if this is resolved but I will post who/what/when as I know more today. Hope that’s fair enough to everyone

Rab-Eye Loc: Indiana

RowdyRay wrote:

Pretty sure it wasn't, "One of the good guys". They wouldn't bait and switch. You shouldn't have to ask for new. Name the company. Others can roast me if I'm wrong.

👍🏻👍🏻👍🏻

David Kay Loc: Arlington Heights IL

Resqu2 wrote:

The point of the thread was really to discuss a de... (show quote)

First off here there is something that I am very confused about. You bought a new lens for 899. The charged your credit card 899. Then they cancelled that like it doesn't exist and charged you 799. and sent you a used lens. But then you talk about a 100 store credit. ??????? Plus you are afraid to tell us who it is for fear of getting someone in trouble. They are already in trouble for the bait and switch. Unless they got praised for making more money on the sale of used equipment. If I owned the company and one of my employees did that they would be fired. So you want to protect the company who did a bait and switch?

Tracy B. Loc: Indiana

I've seen people get so angry on this form if someone disrespects a company before they were able to work it out. That is all the OP is trying to do. It could have been a big misunderstanding. He said he would post the name of it was shady.

RainierView Loc: Eatonville, WA

Mac wrote:

Why not name names? Tell us so we can be aware. There is no reason to keep it a secret, if you're telling the truth they can't sue you.

hammond

Tracy B. wrote:

I've seen people get so angry on this form if someone disrespects a company before they were able to work it out. That is all the OP is trying to do. It could have been a big misunderstanding. He said he would post the name of it was shady.

Work it out?

A few years ago, AbesofMaine tried to 'work it out' with me only after I exposed them to the BBB and registered my complaint on several consumer protection websites.

Giving an accurate description of what happened is not 'disrespectful' - it's honest and transparent, and if the OP subsequently explains how the company DID resolve the issue, then it's up to each individual reader of this thread to determine whether they feel it was an acceptable resolution to the problem, and in turn, whether they want to do business with this company in the future.

If the company resolves it in a fair way, then it's a benefit for them to be named.
If the company doesn't, then the members of this community benefit from knowing to avoid the company.
In either case, naming the company is beneficial: because it is honest and promotes transparency.

Tracy B. Loc: Indiana

hammond wrote:

Work it out? br br A few years ago, AbesofMaine t... (show quote)

I agree with you. He is just waiting for their reply.

It is up to the OP to make that call.

burkphoto Loc: High Point, NC

Tracy B. wrote:

I've seen people get so angry on this form if someone disrespects a company before they were able to work it out. That is all the OP is trying to do. It could have been a big misunderstanding. He said he would post the name of it was shady.

He should post it, either way, whether the resolution is positive or negative. If the company does the right thing, that's very useful and reassuring information.

All companies make mistakes. The measure of good companies is what they do about mistakes. A good company will go beyond just correcting the mistake, and offer something for the customer's trouble.

I once ordered a Nikon F mount lens to *Micro* 4/3 mount lens adapter from KEH. They sent me an adapter for Nikon F mount to FOUR THIRDS mount. Micro 4/3 and Four Thirds are very different systems! They had placed the Four Thirds adapter in a bag, and had attached an incorrect inventory label to it. Everyone downstream just passed the mistake along. I call that, "innocent ignorance."

I gave KEH a call. They immediately apologized profusely, credited my card (I think it was a $20 purchase), and told me to keep the adapter. (I still have it. If anyone needs a Nikon F lens adapter for their obsolete Four Thirds Olympus, PM me and pay shipping.)

Resqu2 Loc: SW Va

David Kay wrote:

First off here there is something that I am very c... (show quote)

Ok, I will make a post that I don’t quote you in next so hope everyone will read it and will explain the credit and everything

Resqu2 Loc: SW Va

David Kay wrote:

First off here there is something that I am very c... (show quote)

Ok I will post the complete background to explain the credit in my next post where I don’t quote anyone so maybe everyone will read it.