Help!!! with a Canon 24-105 Lens
Apr 18, 2024 18:59:38 #
Hey All, I'm on the road and my 24-105 lens has crapped the bed. I get the dreaded Err01 which is a lens communication error. I managed to collect a few shots while in the "Antelope Canyon" by bumping and resetting the lens. And YES, I have cleaned several times the contacts in the camera and the lens. I have the 100-400 lens with me and it works just fine, but is too close (and heavy) for my needs. Is there any easy fix to this lens other than cleaning the contacts? .....P.S. O have contacted Canon and reviewed this, I have also checked local photography shops, F.B. Market place, craigslist, for alternatives. Any advise on a repair would be awesome.
Thanks in advance
Lenscap
Thanks in advance
Lenscap
Apr 18, 2024 20:03:52 #
Apr 18, 2024 20:19:28 #
is 1-800-OKCANON different from canon service? I have contacted Canon Service.
Apr 18, 2024 20:42:00 #
Lens Cap wrote:
is 1-800-OKCANON different from canon service? I have contacted Canon Service.
Maybe ....and what did they tell you ??
Apr 19, 2024 00:55:06 #
jdubu
Loc: San Jose, CA
Is this the 24-105mm L first edition? It has a ribbon cable connector that can go bad, a known issue.
Apr 19, 2024 06:19:00 #
It is approaching the end of the time when Canon will service it. Need to move now and hope they still have sufficient parts.
Apr 19, 2024 06:19:26 #
Same thing happened to me, $400 to Canon Service and it works great again.
Jack Olson
Jack Olson
Apr 19, 2024 08:07:01 #
Don't put more money into a failure-prone vI of this lens. The vII resolves all the technical failures of the original 24-105.
Apr 19, 2024 08:48:07 #
They told me the obvious....send it in. Did I mention that I'm on the road looking for an easy fix?
imagemeister wrote:
Maybe ....and what did they tell you ??
Apr 19, 2024 08:53:53 #
Lens Cap wrote:
They told me the obvious....send it in. Did I mention that I'm on the road looking for an easy fix?
Find a source to overnight a copy of the vII lens and move on with your trip. The Sony is a nice lens too, at a lower cost, with a build- and image-quality that slots between the two Canon versions.
Apr 19, 2024 09:01:22 #
So first, thanks for all of your responses. I did last night play with the lens and settings. I switched from Auto-focus to manual and back again. I also switched from stabilization off and on again. After this maneuver I was able to take several shots without failure. I don't know if this is a permanent fix or not but maybe I can get through the trip.
Anyway thanks again!
This will close out this conversation
Anyway thanks again!
This will close out this conversation
Apr 19, 2024 09:06:45 #
CHG_CANON wrote:
Don't put more money into a failure-prone vI of this lens. The vII resolves all the technical failures of the original 24-105.
Apr 19, 2024 09:22:38 #
I had a 24-70mm 2.8 doing that and sent it back to Canon for repairs. Check the screws on the ring where it connects to camera. My 100-400 does it every once in a while and the screws had loosen.
Apr 19, 2024 09:57:44 #
Yep Tried that last night too.....not loose ...Thanks
marycar53 wrote:
I had a 24-70mm 2.8 doing that and sent it back to Canon for repairs. Check the screws on the ring where it connects to camera. My 100-400 does it every once in a while and the screws had loosen.
Apr 19, 2024 13:10:09 #
You have done all the obvious things, and the lens has known issues. Short of renting from a local shop, or buying a shorter prime---if 50 would be wide enough the very inexpensive 50 /1.8 is sharp and light and a great backup to have in the bag. Having useable backup can be a lifesaver.
Given that the lens has known issues and newer versions, I would be hesitant to sink money into it.
Good Luck
Given that the lens has known issues and newer versions, I would be hesitant to sink money into it.
Good Luck
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