Canon access denied (Page 2): Thanks Bill, you all came to my rescue.

junglejim1949 Loc: Sacramento,CA

Bill_de wrote:

Never mind. Larry already got it.

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Thanks Bill, you all came to my rescue.

junglejim1949 Loc: Sacramento,CA

NMGal wrote:

Have you recently upgraded your computer?

Good question Barbara but no I have not made any changes for a long time?
Changing URL and removing the / seem to work. Thanks Jim

junglejim1949 Loc: Sacramento,CA

srat50 wrote:

if you have a VPN on shut it offf.

Tried that but it did not help. Appreciate the advice.

junglejim1949 Loc: Sacramento,CA

larryepage wrote:

I was also denied access by my internet service provider just now using your link.. Different message, but same result. Entering usa.canon.com without the slash worked just fine.

I noticed I had two different messages why access was denied as well. You solution worked and I am very appreciative.

junglejim1949 Loc: Sacramento,CA

bioteacher wrote:

I had the same problem. Delete the web browsers cookies. Hopefully that will work.

Did remove browser cookies, turned VPN "off", extensions... I appreciate all help and suggestions

lamiaceae Loc: San Luis Obispo County, CA

junglejim1949 wrote:

I am not sure why I am unable to access Canon USA website? I have not had a problem in the past. I wanted to check on firmware update but I get this message...

Access Denied
You don't have permission to access "http://www.usa.canon.com/" on this server.
Reference #18.e4e4317.1689302416.201dad61

Any ideas?

Both https://www.usa.canon.com/

and https://www.usa.canon.com

work for me. Something must be going on with your ISP and / or Computer and / Browser. Have you had an account with Canon in the past? I do since I have had and use Canon Printers, Inks, and Papers.

larryepage Loc: North Texas area

lamiaceae wrote:

Both https://www.usa.canon.com/

and https://www.usa.canon.com

work for me. Something must be going on with your ISP and / or Computer and / Browser. Have you had an account with Canon in the past? I do since I have had and use Canon Printers, Inks, and Papers.

I don't have a lot of experience with ISP's other than my own, but have had experiences where some proxy servers seemed to clean up minor errors.

jerryc41 Loc: Catskill Mts of NY

junglejim1949 wrote:

Access Denied
You don't have permission to access "http://www.usa.canon.com/" on this server.

Have you been making negative comments about Canon?

lreisner Loc: Union,NJ

junglejim1949 wrote:

I am not sure why I am unable to access Canon USA website? I have not had a problem in the past. I wanted to check on firmware update but I get this message...

Access Denied
You don't have permission to access "http://www.usa.canon.com/" on this server.
Reference #18.e4e4317.1689302416.201dad61

Any ideas?

I have that happen with some websites. I have more than one browser on my computer and when I change browsers, the website works. Sometimes my VPN creates problems as well. That is not the problem in your case. Good luck

junglejim1949 Loc: Sacramento,CA

lamiaceae wrote:

Both https://www.usa.canon.com/

and https://www.usa.canon.com

work for me. Something must be going on with your ISP and / or Computer and / Browser. Have you had an account with Canon in the past? I do since I have had and use Canon Printers, Inks, and Papers.

Yes have had an account for years. With the help of HH'ers I was able to fix the problem.

BobSchwabk Loc: Roanoke Virginia area

just tried the link and the message was this site couldn't be found

BobSchwabk Loc: Roanoke Virginia area

both these worked for me . . .

MJPerini

I have one computer that is kept with an older OS because of legacy software I need to use, I have just started getting similar messages from that machine. My phone & other computers are fine.
I don't know if that might apply to your issue... just passing it along.
Also cleaning cache and restarting might help
Good Luck

junglejim1949 Loc: Sacramento,CA

MJPerini wrote:

I have one computer that is kept with an older OS because of legacy software I need to use, I have just started getting similar messages from that machine. My phone & other computers are fine.
I don't know if that might apply to your issue... just passing it along.
Also cleaning cache and restarting might help
Good Luck

Those things I always do. Removing / worked.

PHRubin Loc: Nashville TN USA

I found that you used http and I use https. https://www.usa.canon.com/