clixpix Loc: Surprise, Arizona

My HP Office jet 5255 inkjet printer has started to not recognize ink cartridges, both from the original HP ones to refilled ones from other sources. When I turn it on, before it starts to print, I get the message to take out and then re-seat the cartridges. Once I do this then the printer works OK unless it sits idle for a while. Does anyone have any idea of what is going on? I cannot find a phone number to talk to an HP support person. If anyone has a tech support number, I would appreciate having it.

Thanks in advance to any ideas or help on this issue.

Joe

smussler Loc: Land O Lakes, FL - Formerly Miller Place, NY

Google shows several things to check at this url:
https://www.yoyoink.com/articles/hp-not-recognize-new-cartridges/

clixpix Loc: Surprise, Arizona

Thanks for the quick reply. I did check Google and what was suggested was to put the printer in its original set up without all the updates. I did that and am waitiing to see if this works.

Thanks to all others who had a response.

joanloy Loc: St. Louis, MO

I have 3 phone numbers for HP. The information is old, but hope they help you.

1. (866) 221 - 4553
2. (888) 897 - 8561
3. (800) 474 - 6836