Nikon D 7500. Hope this wasn't a mistake (Page 2): There's a thread here going on here about grey market. Some people had bought grey market equipment who didn't even know there was...

JohnSwanda Loc: San Francisco

Architect1776 wrote:

Ok, I easily understand the term of only B&H warranty.
Guess many don't understand that phrase.

There's a thread here going on here about grey market. Some people had bought grey market equipment who didn't even know there was such a thing, or understand the implication of a store warranty only. I think vendors should be more explicit in explaining the difference.

rwm283main Loc: Terryville, CT

Return it!
A few years ago I bought a D7500 and shortly after I purchased it I had to send it in to Nikon to replace the viewfinder because of artifacts. Fortunately, it was a USA model, fully covered under warranty.
You could have bought a used one from a number of reputable companies for a lot less money and would end up in the same situation you are in now, but, at least, if it were a USA model you could get it repaired.

BebuLamar

JohnSwanda wrote:

There's a thread here going on here about grey market. Some people had bought grey market equipment who didn't even know there was such a thing, or understand the implication of a store warranty only. I think vendors should be more explicit in explaining the difference.

Especially they want the same price as the USA version one,

MaryFran Loc: Front Royal, VA

Architect1776 wrote:

It says B&H warranty only.
That is shouting grey market very loudly and clearly.
Hard to miss.

Well, if you don't know what B&H warranty only means, it doesn't shout out anything.

MaryFran Loc: Front Royal, VA

CHG_CANON wrote:

What you decide to do is up to you. You got a lower price by buying a grey market. It was made in the same factory as all D7500s. The only difference is the serial number assigned was a range not intended for sale in the US market. Manuals haven't been printed now for a few years. Go to the www.nikonusa.com site and find the support page for your D7500 and download the 358-page Users Manual in PDF form in English.

I am going to keep it and hope that it works as well for me as the 7100 has.

MaryFran Loc: Front Royal, VA

ORpilot wrote:

Return it... It's a gray market camera. There is no regular factory warranty. Besides that, it is old technology. It came on the market in 2017. Would you by a 2017 car or TV unless it was dirt cheep?

I am not interested in keeping up with the technology. I bought my 7100 in 2015 (2 years after it came out) and it served me well for 7 1/2 years. Thie 7500 is still a camera that has never been used, a new camera. Even if it had a factory warranty, I would not have purchased it.

MaryFran Loc: Front Royal, VA

Architect1776 wrote:

It says B&H warranty only.
That is shouting grey market very loudly and clearly.
Hard to miss.

It doesn't shout out anything to me.

MaryFran Loc: Front Royal, VA

larryepage wrote:

While I understand the risks associated with gray ... (show quote)

I am going to keep it and anticipate that it will work as well as if it had been marketed to the US.

MaryFran Loc: Front Royal, VA

Architect1776 wrote:

Ok, I easily understand the term of only B&H warranty.
Guess many don't understand that phrase.

I didn't know what it meant.

CHG_CANON Loc: the Windy City

MaryFran wrote:

I am going to keep it and hope that it works as well for me as the 7100 has.

Enjoy, now just get the PDF manual.

BebuLamar

MaryFran wrote:

I am not interested in keeping up with the technology. I bought my 7100 in 2015 (2 years after it came out) and it served me well for 7 1/2 years. Thie 7500 is still a camera that has never been used, a new camera. Even if it had a factory warranty, I would not have purchased it.

I suggested to return it because for a gray market camera it doesn't have the factory warranty and Nikon would not service it even for a fee and B&H didn't give a discount because of that. They priced it exactly the same price as a camera for the US market with warranty and with repair support from Nikon.

MaryFran Loc: Front Royal, VA

CHG_CANON wrote:

Enjoy, now just get the PDF manual.

Well, I did go the link you put on here and hit the download button. It pulled up the manual, but I don't see it in my downloads. So, I don't know if it's actually downloaded to my computer or not

gwilliams6

rangel28 wrote:

So a gray market just means that if something goes... (show quote)

Correct, but know that even independent repairs shops will not repair grey market cameras, they dont want to piss off the maker who they get their parts from. Nikon has ended OEM parts to third-party repair shops since 2021, sadly, and there are just a few authorized repair facilities that Nikon supports in the USA, and none will repair any grey market Nikons.

The camera is made on the same production line, so any online Nikon manual will provide you an English version for your model, no worries there.

B&H should have told you it was a grey market camera. IMHO if I was in your situation I would return it and get my money back and apply that to a good new or used one with a USA warranty and USA serial number.

Cheers and best to you.

BebuLamar

gwilliams6 wrote:

Correct, but know that even independent repairs sh... (show quote)

Especially she saved no money by buying a gray market camera.

MaryFran Loc: Front Royal, VA

BebuLamar wrote:

I suggested to return it because for a gray market camera it doesn't have the factory warranty and Nikon would not service it even for a fee and B&H didn't give a discount because of that. They priced it exactly the same price as a camera for the US market with warranty and with repair support from Nikon.

That's true about the same price. But, I didn't know that when I ordered it. I didn't order from B & H's website, so I didn't know there were 2 different items of the same camera. i just spoke with one of their salesmen. It cost the same as the 7100 I bought 7 years ago. So, I thought it was a decent price. I already have it out of the box and set up so it is probably too late to return it. I will just hope it performs as well as the 7100 did for me.