Lightroom help desk: Hello HH brothers and sisters, I'm reaching out to see if anyone knows of a Lightroom help desk? I'm having catalog issues after changing to a new iMax. I was...

A. T.

Hello HH brothers and sisters,

I'm reaching out to see if anyone knows of a Lightroom help desk? I'm having catalog issues after changing to a new iMax. I was wondering if there was a Lightroom help desk that would be able to log on to my desktop to see what's going on.

Thanks

rmalarz Loc: Tempe, Arizona

https://helpx.adobe.com/support/lightroom-cc.html
--Bob

A. T. wrote:

Hello HH brothers and sisters,

I'm reaching out to see if anyone knows of a Lightroom help desk? I'm having catalog issues after changing to a new iMax. I was wondering if there was a Lightroom help desk that would be able to log on to my desktop to see what's going on.

Thanks

bsprague Loc: Lacey, WA, USA

My link is the same except that a "chat box" opens up.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

sodapop Loc: Bel Air, MD

Call Adobe 800 833 6687.They will take over your computer and help you. Have used them successfully several times.

A. T.

sodapop wrote:

Call Adobe 800 833 6687.They will take over your computer and help you. Have used them successfully several times.

Thanks a million, will do.

A. T.

bsprague wrote:

My link is the same except that a "chat box" opens up.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Got it, thanks.

jerryc41 Loc: Catskill Mts of NY

Right here is a good place to get answers.

Kenmull

Although Adobe has the capability to log into your computer for assistance, the tech's are not as knowledge as I would expect. It took 2 hours the other day to correct a simple problem had the tech used Lightroom Classic he would have directed me to the solution in 5 minutes.

bsprague Loc: Lacey, WA, USA

Kenmull wrote:

Although Adobe has the capability to log into your computer for assistance, the tech's are not as knowledge as I would expect. It took 2 hours the other day to correct a simple problem had the tech used Lightroom Classic he would have directed me to the solution in 5 minutes.

In addition to the direct, employee based support system mentioned here, Adobe also sponsors a forum system. There is a forum for each product and skilled users help solve challenges for other users. Included is a system where Adobe appoints some users to being "Adobe Community Professionals". There are about 300 worldwide. Most earn a living in some graphics related business and participate because they like to help and, while they are at it, they continuedly expand their skills. They also receive a full Adobe subscription gratis.

They do not log onto your computer but answer in a format similar to UHH.

I am one of them for my participation in the Premiere Elements forum. I also try to monitor and help with the Lightrooms forums. It is great fun!

The Lightoom Classic forum is at https://community.adobe.com/t5/lightroom-classic/ct-p/ct-lightroom-classic?page=1&sort=latest_replies&filter=all&tabid=discussions&topics=label-featurerequest

don1047 Loc: Colorado

Lots of help here: https://www.lightroomqueen.com/community/.

Nikon1201

Adobe 1-800-833-6687

fantom Loc: Colorado

A. T. wrote:

Hello HH brothers and sisters,

I'm reaching out to see if anyone knows of a Lightroom help desk? I'm having catalog issues after changing to a new iMax. I was wondering if there was a Lightroom help desk that would be able to log on to my desktop to see what's going on.

Thanks

Creative Live and Ben Wilmore have a LR forum such as UHH but it is more focused and gives reliable info. Sorry but I've lost the web address but you can google it.

Nikon1201

fantom wrote:

Creative Live and Ben Wilmore have a LR forum such as UHH but it is more focused and gives reliable info. Sorry but I've lost the web address but you can google it.

Call Adobe 1-800-833-6687