Luminar AI Customer Support?
Jul 14, 2021 17:12:04 #
Is it possible to reach a live technical support person at Skylum? The Technical support website is totally useless in terms of getting a question answered.
Jul 14, 2021 17:16:16 #
xt2
Loc: British Columbia, Canada
Yup...all done by "tickets." However, it is powerful software that is seriously inexpensive, but far from perfect.
Jul 14, 2021 19:44:19 #
Jul 15, 2021 02:50:51 #
twosummers
Loc: Melbourne Australia or Lincolnshire England
They have responded by email very quickly on the 2 occasions I have requested help. Terrific software and getting better
Jul 15, 2021 06:54:19 #
Customer support is a disaster. Only via email. No warm bodies. Usually four days to get a response with a suggestion for a fix. If the fix doesn’t work it’s another four days for another recommendation.
Their newest version Luminar AI was extremely problematic for me. They finally gave up telling me to wait for the release of changes and fixes.
I love the product but I’m done with Skylum
Their newest version Luminar AI was extremely problematic for me. They finally gave up telling me to wait for the release of changes and fixes.
I love the product but I’m done with Skylum
Jul 15, 2021 07:08:49 #
Post your question here.. You can also go to YouTube to learn how to use Luminar if that's the problem
Jul 15, 2021 07:10:52 #
eadler wrote:
Customer support is a disaster. Only via email. No warm bodies. Usually four days to get a response with a suggestion for a fix. If the fix doesn’t work it’s another four days for another recommendation.
Their newest version Luminar AI was extremely problematic for me. They finally gave up telling me to wait for the release of changes and fixes.
I love the product but I’m done with Skylum
Their newest version Luminar AI was extremely problematic for me. They finally gave up telling me to wait for the release of changes and fixes.
I love the product but I’m done with Skylum
I quit Skylum a few years ago for the same reason — liked the product but appalled by support.
Jul 15, 2021 09:33:52 #
A couple years ago, maybe 3, I took advantage of a Skylum 2 for 1 special. It didn’t take long to feel like a beta tester and I decided to request a refund. Emails to their support address got me nothing except “give us time to address issues” replies. I found a forum (sorry, I’ve long since deleted where) where a sympathetic user gave me an Skylum employee’s address who I immediately emailed. Within a few days, I had my refund for Luminar and Aurora HDR. Good luck!
Jul 15, 2021 14:59:01 #
goldenyears
Loc: Lake Osewgo
twosummers wrote:
They have responded by email very quickly on the 2 occasions I have requested help. Terrific software and getting better
My experience as well. I'm going to guess that a lot of questions and dislikes are because Luminar AI uses a different terminology to accomplish results. I love it because I've never done post-processing before, and Luminar's "layman's vocabulary" is perfect for me.
Jul 15, 2021 16:33:15 #
cyclespeed
Loc: Calgary, Alberta Canada
I've used all versions and am still using the latest, AI. Over the years I have noticed a trend in seeing more people having issues with versions running on Windows platforms.
Before I would start counting the days for a reply I would use a good app delete software that gets all parts to be deleted and use the key # to download and reload Luminar. An IT friend uses this method for many different apps on both Mac and Windows platforms.
Before I would start counting the days for a reply I would use a good app delete software that gets all parts to be deleted and use the key # to download and reload Luminar. An IT friend uses this method for many different apps on both Mac and Windows platforms.
Jul 15, 2021 16:33:30 #
cyclespeed
Loc: Calgary, Alberta Canada
I've used all versions and am still using the latest, AI. Over the years I have noticed a trend in seeing more people having issues with versions running on Windows platforms.
Before I would start counting the days for a reply I would use a good app delete software that gets all parts to be deleted and use the key # to download and reload Luminar. An IT friend uses this method for many different apps on both Mac and Windows platforms.
Before I would start counting the days for a reply I would use a good app delete software that gets all parts to be deleted and use the key # to download and reload Luminar. An IT friend uses this method for many different apps on both Mac and Windows platforms.
Jul 15, 2021 16:55:31 #
I get quick response (within 24 hrs) by email unless I send it on Saturday. Then get answer by Monday. My problem with the software is while they tweak the software on upgrades, they redesign the layout and many of the words every time. I ask them to keep things formatted in the same place and tell us where the improvements are in each area.
Jul 16, 2021 06:19:49 #
I have created a couple of tickets and they are quick to respond. I have even received a phone call when question was more than a Email explanation would allow. They also have a membership group where they do extra training. They also give away templates. You can sometimes get that for 59.00 per year during sales.
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