Would like service for my Lumix G9: I send my Canons to Canon, once a year for a cleaning and updates. Does Panasonic provide this service for their cameras? I LOVE MY G9 !!! And it...

TommiRulz Loc: Corpus Christi, TX

I send my Canons to Canon, once a year for a cleaning and updates. Does Panasonic provide this service for their cameras? I LOVE MY G9 !!! And it needs a good cleaning and updates. I looked on the websites and could not find anything - but perhaps I missed it. Anyone know ? THANKS for your positive responses

Soul Dr. Loc: Beautiful Shenandoah Valley

Here is some info I found on getting service on Panasonic products, including cameras.

https://shop.panasonic.com/supportservice

will

Delderby Loc: Derby UK

TommiRulz wrote:

I send my Canons to Canon, once a year for a cleaning and updates. Does Panasonic provide this service for their cameras? I LOVE MY G9 !!! And it needs a good cleaning and updates. I looked on the websites and could not find anything - but perhaps I missed it. Anyone know ? THANKS for your positive responses

Hi - as a dedicated Lumix user (13 years, and now GX8 and G "X" lenses) I am wondering what you consider to be "a good cleaning and updates"? It is a straightforward matter to update Lumix firmware, and I update only if the update concerns my particular equipment - eg, I won't update lens firmware for a lens I do not have. The sensors are self cleaning at a push of a button, and so far that has been all that is required. In those thirteen years I have never needed a repair or servicing, and my cameras have accompanied me through north and south Europe and north Africa. The G9 is worth loving, but it's a tough bit of gear, as is my GX8. Happy shooting, stay safe, Del.

jederick Loc: Northern Utah

Delderby wrote:

Hi - as a dedicated Lumix user (13 years, and now ... (show quote)

Agree...Panasonic cameras I have never seem to need a cleaning and are a lot easier to maintain than my Nikons.

TommiRulz Loc: Corpus Christi, TX

Delderby wrote:

Hi - as a dedicated Lumix user (13 years, and now ... (show quote)

Ok - that is good to know. I am Horse Show photographer - so my camera is outside all day in the rain, dirt, dust etc.. I just assumed it needed to be cleaned for maintenance. I send my Canon's in once a year and perhaps that is not necessary either.

TommiRulz Loc: Corpus Christi, TX

Thank You so much for the information

Delderby Loc: Derby UK

TommiRulz wrote:

Ok - that is good to know. I am Horse Show photographer - so my camera is outside all day in the rain, dirt, dust etc.. I just assumed it needed to be cleaned for maintenance. I send my Canon's in once a year and perhaps that is not necessary either.

Yes - your cameras are exposed to more extended extreme conditions than are mine. Perhaps you know best.

TommiRulz Loc: Corpus Christi, TX

Canon just offers this great maintenance service - You send it in, they clean it, check everything, and do the updates. I was just hoping Lumix offered the same thing. My poor G9 got really rained on recently, so I was just wanting to give it a "spa day" ha ha ha THANKS for the info

burkphoto Loc: High Point, NC

TommiRulz wrote:

Canon just offers this great maintenance service - You send it in, they clean it, check everything, and do the updates. I was just hoping Lumix offered the same thing. My poor G9 got really rained on recently, so I was just wanting to give it a "spa day" ha ha ha THANKS for the info

They have a two-tier pro service. You pay for the top tier; bottom tier is free.

https://lumix-pro.us/

11bravo

In 2018 I sent an FZ300 in for warranty repair - the camera would turn on but the sensor would not "see" anything. Lumix repair was in McAllen, Texas.

Repaired and returned in 3-4 weeks; no problems since. My only complaint was determining repair status. Although I had been told I would be updated on status, I never was. Would have to call an operator who would check a database: "waiting for tech", "waiting for tech", "completed - returned on date". No explanation of what was problem/replaced (I would assume sensor).

I understand not cost effective to have technician tied up answering customer questions, but lack of info/progress frustrating. Having said that, totally satisfied with repair.

TommiRulz Loc: Corpus Christi, TX

burkphoto wrote:

They have a two-tier pro service. You pay for the top tier; bottom tier is free.

https://lumix-pro.us/

Awesome Thanks for the information.

TommiRulz Loc: Corpus Christi, TX

11bravo wrote:

In 2018 I sent an FZ300 in for warranty repair - t... (show quote)

I live very close to McAllen - good information, Thanks!!

11bravo

TommiRulz wrote:

I live very close to McAllen - good information, Thanks!!

This info is as of 2018; things might have changed, but for what it's worth:

I used the Panasonic website to submit a request for warranty repair. The info I got back:

Please contact the warranty department by email at LumixWarranty@us.panasonic.com

From the information provided, your product may require repair/replacement with a refurbished product at the below facility:

Shipping Address
Panasonic Factory Service Center
4900 George McVay Drive Suite B; Door 12
McAllen, TX 78503

Please include your name, address, telephone number, email address, copy of your purchase receipt (for warranty service), and a description of what is wrong with the unit. Freight collect shipments will not be accepted. For any repair questions please email the service center directly at: 'panacare@us.panasonic.com'

Panasonic Service: 1-956-683-2930

-------------
Obviously, things might have changed during Covid.

TommiRulz Loc: Corpus Christi, TX

11bravo wrote:

This info is as of b 2018 /b ; things might have ... (show quote)

Great thank you very much !!!!