Lost my Adobe apps
Oct 22, 2020 15:40:32 #
I have a monthly subscription to Lightroom Classic CC but I lost all the associated apps when my computer crashed and Windows10 had to be re-installed (not by me, however). Is there a fairly painless way of getting my Adobe Lr/Ps app back on my desktop?
Thanks in advance for any advice. ~FiddleMaker
Thanks in advance for any advice. ~FiddleMaker
Oct 22, 2020 15:49:51 #
FiddleMaker wrote:
I have a monthly subscription to Lightroom Classic CC but I lost all the associated apps when my computer crashed and Windows10 had to be re-installed (not by me, however). Is there a fairly painless way of getting my Adobe Lr/Ps app back on my desktop?
Thanks in advance for any advice. ~FiddleMaker
Thanks in advance for any advice. ~FiddleMaker
Sure!! Download the Adobe Creative Cloud Desktop from Adobe.com. You will have to sign in with your login info. From there, after it has been installed, you'll be able to download all of your former apps. It's pretty easy! PM me for assistance.
https://www.adobe.com/creativecloud/desktop-app.html
Mark
Oct 22, 2020 15:57:34 #
markngolf wrote:
Sure!! Download the Adobe Creative Cloud Desktop from Adobe.com. You will have to sign in with your login info. From there, after it has been installed, you'll be able to download all of your former apps. It's pretty easy! PM me for assistance.
https://www.adobe.com/creativecloud/desktop-app.html
Mark
https://www.adobe.com/creativecloud/desktop-app.html
Mark
Mark, thanks much. I'll try this now since I am sitting here in front of computer.
Oct 22, 2020 16:18:18 #
FiddleMaker wrote:
Mark, thanks much. I'll try this now since I am sitting here in front of computer.
My pleasure.
Good luck!
Mark
Oct 22, 2020 16:21:55 #
markngolf wrote:
My pleasure.
Good luck!
Mark
Good luck!
Mark
Mark, Adobe is telling me that I need to shell out another $9.99 a month +tax. Somehow it doesn't know I already have an active subscription.
Oct 22, 2020 16:26:51 #
FiddleMaker wrote:
Mark, Adobe is telling me that I need to shell out another $9.99 a month +tax. Somehow it doesn't know I already have an active subscription.
I don't think that is an additional fee. Institute another Chat and tell them to transfer the license from your old Windows to the new one. Installing a new Win10 mimics a new computer. Explain to them that you had to reinstall a clean version of Win 10 on your computer. I doubt you will be charged twice for the monthly subscription.
Good luck,
Mark
Oct 22, 2020 16:28:23 #
markngolf wrote:
I don't think that is an additional fee. Institute another Chat and tell them to transfer the license from your old Windows to the new one. Installing a new Win10 mimics a new computer. Explain to them that you had to reinstall a clean version of Win 10 on your computer. I doubt you will be charged twice for the monthly subscription.
Good luck,
Mark
Good luck,
Mark
okay, I will give this a try.
Oct 22, 2020 16:29:03 #
FiddleMaker wrote:
okay, I will give this a try.
Good. Let us know the result.
Mark
Oct 22, 2020 16:30:06 #
Oct 23, 2020 09:57:58 #
FiddleMaker wrote:
Mark, Adobe is telling me that I need to shell out another $9.99 a month +tax. Somehow it doesn't know I already have an active subscription.
You can have Adobe installed on two computers. You need to remove it from the one that crashed. If you can not do it in your online profile, contact Adobe, and they will help you fix it.
Oct 24, 2020 05:57:03 #
markngolf wrote:
Good. Let us know the result.
Mark
Mark
Mark, I finally managed to get this resolved. Part of the problem was that Adobe had on file and was relying on my old email address and my nickname of "Skip". It took me about 3 hours using their chat mode to resolve this. I was very happy to see a successful download of Lr Classic CC and see the Lr icon appear on my desktop !!
I am told by some folks that I should use an email address that does not contain my actual name - perhaps I should use my cat's name of MooMoo and Fluffy.
Oct 24, 2020 09:59:15 #
FiddleMaker wrote:
Mark, I finally managed to get this resolved. P... (show quote)
Thanks for letting me know. Best wishes for happy editing!
Mark
Oct 24, 2020 14:12:03 #
markngolf wrote:
Sure!! Download the Adobe Creative Cloud Desktop from Adobe.com. You will have to sign in with your login info. From there, after it has been installed, you'll be able to download all of your former apps. It's pretty easy! PM me for assistance.
https://www.adobe.com/creativecloud/desktop-app.html
Mark
https://www.adobe.com/creativecloud/desktop-app.html
Mark
That's what I did last month when my Win10 crashed. Bought a new one. restored files using Carbonite, logged into Adobe.com, and re-downloaded all my apps. Worked fine.
Oct 24, 2020 14:14:49 #
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