marcomarks Loc: Ft. Myers, FL

I would still think they would have stretched the rules on something this trivial to keep a happy customer - like send you a new different brand UV for free.

I deal with Chinese exporters of clothing regularly and even with them if you send an e-mail to say the product is defective, or not quite as shown in their ad, they are happy to send a replacement of equal value or complete refund (without me even returning the product they sent) to make sure you are happy and don't put up out negative feedback about them.

Certainly Adorama should look at what lens you bought and have at least that much common sense about their reputation and potential negative customer reviews. You might also have been able to push past the misinformed customer service person to a supervisor and got more satisfaction. Water over the dam now though, I guess.

MtnMan Loc: ID

I agree. Their training of their customer service people seems to keep Helen busy.

I am getting ready for the $3,000 purchase. I don't think I'll use them. Even though Helen made them refund the $34 I didn't like being treated that way. Even when they did they had to remind me again of their FU policy. Plenty of competitors have the same stuff at the same price...you'd think they get that.

marcomarks Loc: Ft. Myers, FL

I agree. And when you make a $3,000 purchase elsewhere, I'd rub it in by sending them an e-mail telling them exactly why you didn't patronize them instead.