casyjones3 Loc: Bronx NY

Just wanted to say thank you to B&H and especially Hershel. No I did not have a GAS attack for a new camera or lens but a GAS attack for stereo equipment. Back in May Klipsch speakers went on sale. Being stuck home I got back into my music. TV was giving me a head ache. So I order 3 separate order in 4 days. All were on backorder. A pair of floor standing fronts a subwoofer then the center channel and surrounds. Everything started to come in by the middle of June. By the second to third week of June I had the subwoofer, center channel and surrounds but still on backorder were the front pair. As July rolls in I get the update my fronts are in and will be shipped to arrive on July 7th. On that day FedEx delivers my fronts. First thing I see is the boxes there in are in really bad shape. Open the first box from bottom so as to just pick up box. As I was picking up the box out falls all the styrofoam just about shredded. The speaker has on the bottom a metal grid that's bent out. The top has damage on the wood. Called up BH no problem send them back. The only thing is they want me to bring it to FedEx. These speakers weigh 60 lbs each. No way can I do that. So I looked up Hershel here. The next day I texted him. In 20 minutes or less my phone rings it's Hershel. It's about 10 am by 1:30 pm that day FedEx picked up the speakers for return. So again thank you Hershel for once again taking care of another UHH member. Barry

jaymatt Loc: Alexandria, Indiana

BudsOwl Loc: Upstate NY and New England

sb Loc: Florida's East Coast

Great to hear.

Bob Mevis Loc: Plymouth, Indiana

B&H is excellent. Glad they came through for you.

Bill 45

That why I will not deal with FedEx.

ecobin Loc: Paoli, PA

Nice to know. I have Payboo so that B&H pays my sales tax - love it.

AndyH Loc: Massachusetts and New Hampshire

I avoid sellers who use FedEx exclusively for those reasons and many similar experiences. Great sellers, but I don’t trust their delivery. Glad it worked out.

Andy

Country Boy Loc: Beckley, WV

I agree with Bill 45, the only negative about B&H is the use of FedEx.

markngolf Loc: Bridgewater, NJ

It's difficult to improve on the customer service of B & H and Herschel!!!
Way to go guys!!
Mark

KillroyII Loc: Middle Georgia