Kananaskis

Generally speaking editing and organizing with Capture One 12 has been a very pleasurable experience rarely do problems in the software rear up, the one previous problem experienced (batch deleting) their support team was able to expertly rectify.

A new problem reared up where both Heal and Clone simply do not work, I have contacted the support team with a description of the problem seen below, raised a ticket also provided screenshots as seen attached, its been a week with no resolution. I do understand and empathize under the present predicament the world is experiencing there may be a delay in support's remedy of this problem, therefore I am reaching within this community for help and advice.

Has anyone else experienced failures on the Heal and Clone features of Capture One 12 and what was done to rectify the problem?

Please see the attached screenshots there is a small red object on the right-hand side of screenshot (6).png that I want to remove, for better viewing I have zoomed in to this area on screenshot (7).png, made a new heal layer, adjusted my brush, masked the area to remove, and moved the white target circle to an area to replace the area not wanted. Nothing happens!
Also when zooming in often the screen turns an annoying pinkish-purple overlay, this is not desired.

I appreciate your help and advice.

selmslie Loc: Fernandina Beach, FL, USA

I have already upgraded to CO 20. The heal and clone layers work correctly there. I never used them in CO 12.

I normally use the Remove Spot (O) tool for healing because it's simpler and faster.

The User Guide for CO 20 is nearly six times as big as the one for 12. Maybe you can get some ideas there.

Kananaskis

Hi Scotty,
Thanks for your reply, I will try removing the spot as you suggest until support gets back to me, in the official training videos heal and clone work very well, I strongly feel this should be repaired and trust support will come up with a solution.
I am on the fence regarding upgrading to CO 20, as some reviewers figure the improvements in CO 20 do not justify the high upgrade costs, what are your thoughts on this subject?

selmslie Loc: Fernandina Beach, FL, USA

If there really is a bug in CO 12 they are not going to fix it. They will just recommend that you upgrade to 20.

I upgrade because it's less expensive than a subscription. Besides, it's a permanent license.

If the time comes when the next release might not have some improvement I can skip a year or more and save some money. Upgrading every two years doesn't quite cut the annual cost in half.

Dr.Nikon Loc: Honolulu Hawaii

When a specific program in your case spot or clone heal .., fail to work .., I just pop the image into one of the simple programs that have spot and clone ..make the adjustments .., take out the red dot .., and then return The corrected photo back to CO12 and continue my work ...

selmslie Loc: Fernandina Beach, FL, USA

Although that seems to make sense at first blush it defeats the purpose of using Capture One in the first place.

All of the CO edits are based on parameters. They can be done in any order and you can come back to the image and adjust them in any order. It's only when you export an image as a TIFF, JPEG, etc., that they all get cast in stone. You then have an image that can be edited by an raster editor like Photoshop. But you can no longer edit the original layers (up to 16) that CO used to create the image.

While this may not actually be a serious problem, once you export an image from Capture One you might as well stay in the other editor.

Oldan Strange Loc: Georgia, USA

I occasionally experience the same issue w/ all/any versions.
two hings may help...
(1) Restart C1 and then attempt a re-edit. This will likely solve the issue, particularly if C1 has been open for an extended period of time (think, not closed overnight...).
(2) open the clone/heal tool as the first layer above the background layer. Clone/heal in "higher" layers in the stack has been known to cause strange issues, including "ghosting" of the clone/heal area.

MW

Be sure to use heal and clone only on heal and clone layers. I did a lot of fumbling trying use either on the “background”, ie base, layer. Also I tried to use them on an adjustment layer and that did not work well either.

Cloning is also limited, for now, because if you try to clone away two or more areas the “source” that was selected for the first clone is used for all subsequent ones. Thus you often need a new clone layer for each item ed to be cloned out. The good news, I hope, is that there is a new release coming in a matter of weeks that is claimed make the clone process more effective.

Kananaskis

Thank you, everyone, for your quality replies, this may have been a glitch in my copy from the start as I've been careful to remove bits of unwanted debris people have tossed around before taking my photos and never really needed the heal and clone features until now. I am on Bali appreciating the great weather and scenery, in some places plastics are carelessly discarded, a person can't pick it all up and have time to take pictures, I need this software's heal and clone features to work correctly.
This is a feature that works in other people's copies as seen from the many helpful YouTube videos and on Capture One 12's excellent training videos, either it did not work from the start on mine or I did something to affect this software. I simply want to fix it and appreciate your suggestions giving each a try and thinking back there were a few times when I left Capture One 12 running on my laptop for a few hours unattended. I appreciate your comments its good to know other people have also experienced problems from time to time when using the heal and clone features of Capture One.
Capture One has been a very reliable editing tool after years of frustrating crashes in Lightroom, it is becoming easier to keep within one program for 98% of all edits and let me do what I enjoy most being outside taking pictures.
I will keep trying your suggestions and when the support team replies I will keep everyone updated.

timcc Loc: Virginia

That's a strange one. It should remove the object as soon as you finish masking it. You might try clicking on the Select arrow in the cursor tools at the top of the page (arrow that points to 11 o'clock). I always locate the source point first (white circle) using the Alt key, then mask the target area.

Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)

I've had intermittent issues with this in the past. I am currently using C1 20 and I have no issues.

However, I find the heal and clone tools in raw converters clumsy at best. As a result I do 99% of my heal and clone )(and patch) operations in Photoshop. The tools are more versatile and they always work.

Kananaskis

Bingo! timcc I tried your suggestions and now my heal feature is working fine, thank you.

Gene51, upgrading to C1 20 is very tempting, also upgrading my Photoshop skills will be of benefit.

Thank you everyone for the help and suggestions!

timcc Loc: Virginia

Glad you got it to work. As you probably know, the Fuji-only version of C1 Pro is a lot less expensive than the all-camera version.

I also suggest upgrading to C1 20. Later this month, it will be coming out with a free update that greatly enhances the heal/clone function, among other improvements. Here's information on the pending update: https://www.dpreview.com/news/9758471894/capture-one-teases-upcoming-capture-one-20-update-including-new-heal-and-clone-brushes

MW

I saw a C1 video that claims the update that is coming in a few weeks will have some improvements to heal and clone. I’ll be interested to see how big the improvements are