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I need help with LR in Yakima, WA
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Feb 16, 2020 15:25:52   #
Curmudgeon Loc: SE Arizona
 
I agree, go to Adobe.com open the help and support section and follow the directions Hopefully you have a subscription.

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Feb 16, 2020 16:23:58   #
mborn Loc: Massachusetts
 
Sally D wrote:
Can you tell me how to get to chat? What I’d really like is for them to take control of my computer remotely. That’d be faster than trying to walk me through the fix!


Go to support page and on the lower right side is a phone click on that and enter your problem

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Feb 16, 2020 21:52:09   #
frankraney Loc: Clovis, Ca.
 
Sally D wrote:
I really need help with LR. Everything was fine until I did an update. Now I seem to have four catalogues. It's driving me crazy. If you'd be willing to take a look at my computer and help me out, please PM me. I'd be happy to pay you for your time.
BTW, I tried unsuccessfully to contact Adobe . . . I couldn't get to a real person.


Look at the 4 and open the one with the latest date. LR didn't create the 4, you did sometime back.

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Feb 17, 2020 11:22:29   #
Sally D
 
Curmudgeon wrote:
I agree, go to Adobe.com open the help and support section and follow the directions Hopefully you have a subscription.


I do. I don’t know why I couldn’t find the chat option when I looked. I’ll try again today. Thank you!

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Feb 17, 2020 11:23:34   #
Sally D
 
frankraney wrote:
Look at the 4 and open the one with the latest date. LR didn't create the 4, you did sometime back.


I’ll give it a try. Thanks.

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Feb 17, 2020 11:24:23   #
Sally D
 
mborn wrote:
Go to support page and on the lower right side is a phone click on that and enter your problem


Thanks. That is really what I was looking for.

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Feb 17, 2020 11:32:52   #
bsprague Loc: Lacey, WA, USA
 
Go to https://helpx.adobe.com/support.html

Then look in the lower right hand corner.


(Download)

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Feb 17, 2020 16:33:40   #
Sally D
 
bsprague wrote:
Go to https://helpx.adobe.com/support.html

Then look in the lower right hand corner.


Perfect! Thank you for making it simple for me!

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