Question about my failed ext USB dock
Dec 29, 2019 10:01:14 #
I have a Hoo Too brand 8 port USB 3.0 dock that has 7 input ports plus one charging port. It is approximately 5 yrs old and has worked flawlessly until a week or two after I installed a new Dell desktop, about three weeks ago. Plugged in to it are two printers, two external HDs, and a scanner. Thus, about two weeks ago when I brought the PC out of one of those rest modes none of the 5 connected were recognized on the PC. I rebooted the PC; no recognition noted. Then, I unplugged both the dock’s power supply and the USB cable; still no dice after replugging. Finally, I connected all the aforementioned equipment, one at a time, to a USB port on the front of the tower chassis. The equipment was recognized.
Is there any other test procedure that I have overlooked to determine if the dock is truly dead? I have on order another dock, but am reluctant to toss the HOO TOO just yet.
Is there any other test procedure that I have overlooked to determine if the dock is truly dead? I have on order another dock, but am reluctant to toss the HOO TOO just yet.
Dec 29, 2019 10:06:02 #
Do you have another computer available (ie. laptop) where you can try the suspect USB port expander?
Dec 29, 2019 10:26:25 #
Dec 29, 2019 10:28:34 #
cnewb wrote:
Final thought
After all that you tried ...
Toss it and get another one.
Not worth the hassle.
After all that you tried ...
Toss it and get another one.
Not worth the hassle.
Five years (of constant on) isn't too bad.
Dec 29, 2019 10:34:33 #
olemikey
Loc: 6 mile creek, Spacecoast Florida
Billbobboy42 wrote:
I have a Hoo Too brand 8 port USB 3.0 dock that ha... (show quote)
Just a thought.... five years old, clean the contacts in the USB connection path (main and periphirals).... like what happens with camera gear, sometimes they get a little dirt or corrosion, or the connection is just not robust, and bingo, no data flows. No harm in trying.
Dec 29, 2019 10:45:08 #
I have never used any such dock, so my suggestion might be worthless. With nothing plugged into the dock, does the desktop recognize the dock once you plug it in? Does it need a driver that you need to download? If your desktop recognizes the dock, does it recognize the devices that are plugged into it one at a time? I would not plug any dock into a machine with all of its ports engaged.
Dec 29, 2019 10:54:31 #
photoman43 wrote:
I have never used any such dock, so my suggestion might be worthless. With nothing plugged into the dock, does the desktop recognize the dock once you plug it in? Does it need a driver that you need to download? If your desktop recognizes the dock, does it recognize the devices that are plugged into it one at a time? I would not plug any dock into a machine with all of its ports engaged.
Computers will usually recognize a port expander when plugged in without any additional devices in the expander.
Yup, good idea to plug in just the expander, then once recognized, add peripherals one at a time after device recognition. Less chances of the computer losing its marbles.
Dec 29, 2019 11:31:28 #
Longshadow wrote:
Do you have another computer available (ie. laptop) where you can try the suspect USB port expander?
Yes, I have a laptop. Good idea to try. The laptop is operating on Win7. Not sure if older Win version will skew results, if any.
Dec 29, 2019 11:39:18 #
Billbobboy42 wrote:
Yes, I have a laptop. Good idea to try. The laptop is operating on Win7. Not sure if older Win version will skew results, if any.
It shouldn't. Our three computers are each running Win 7.
Dec 29, 2019 12:35:09 #
I had a similar experience with an external USB dock. I called the manufacturer and was informed it was not compatible.
Dec 30, 2019 07:40:33 #
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